horrible site they don't take Mastercard. they make you deposit other way before withdrawing. stay away find another site service is sad. they also control you play. site is ran but moron and lairs. 5... See more
Company replied
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See what reviewers are saying
Denisa was incredibly helpful and professional during our chat. She quickly understood my issue, explained everything clearly, and made sure I felt confident with the resolution. Her patience and frie... See more
Company replied
Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not requi... See more
Company replied
We had such a fun girls night out at Delta Bingo Downsview on Friday July 4 at 7pm. It was our first time and we were definitely a little flustered and unsure of where to begin. Thankfully, Laszo... See more
Company replied
3.3
Average
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Madeline M helped me in the chat and…
Madeline M helped me in the chat and very easy to understand and explained things well.
September 9, 2024
Unprompted review
Reply from Delta Casino
Hi Helen,
Thank you for taking the time to share your feedback with us. We're happy to hear that you have enjoyed the recent experience you had with our customer support team, and that Madeline raised up to your expectations offering valuable support.
Thank you again for choosing our site, and we hope to have the opportunity to provide you with an even better experience in the future.
Regards,
Delta Bingo Online Team
Reply from Delta Casino
Hi Silesha,
Thank you very much for taking the time to share your thoughts on your recent experience with our customer support team.
Your feedback greatly motivates and inspires us to always provide high quality support along with a fun and enjoyable gaming environment.
Thank you again for choosing our site, and we hope to have the opportunity to provide you with an even better experience in the future.
Best regards,
Delta Bingo Online
The person was quick efficient and…
The person was quick efficient and polite.
Very helpful
September 4, 2024
Unprompted review
Reply from Delta Casino
Hi Patrick,
Thank you for your amazing review. We are so happy to hear that you had a pleasant experience on our website.
We are grateful that you have taken the time to share your feedback with us.
We hope to pleasantly surprise you with more thrilling games and chances to win in the future, and to continue offering exceptional support through our dedicated team.
Kind regards,
The Delta Bingo Online Team
Iam very impressed with maxi and her…
Iam very impressed with maxi and her kindness and understanding. I definitely would recommend this online fun. Thankyou
September 3, 2024
Unprompted review
Reply from Delta Casino
Hello
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Delta Bingo. We are delighted to hear that you had a great time with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Thanks again for your review!
Best regards,
The Delta Bingo Team
Maxi M Customer Service was Excellent
Maxi M was very helpful and resolved the issue quickly. There was no stress for me as she was kind and respectful. Thank you again Maxi for the excellent customer service.
September 3, 2024
Unprompted review
Reply from Delta Casino
Hello Helen,
Firstly we wish to express our gratitude for the fantastic review you provided of our support team colleague.
Your feedback greatly motivates and inspires us to always provide high quality support. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to have an amazing experience with us and lots of fun. Thanks again for your review!
Best regards,
The Delta Bingo Online Team
Maxi Miu was very helpful and patience…
Maxi Miu was very helpful and patience with me about my problem I had with changing my username excellent service I received keep up the great work!
August 26, 2024
Unprompted review
Reply from Delta Casino
Hello Anthony,
We would like to take a moment to express our gratitude for the outstanding review you provided of our support team colleague. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is committed to delivering top-quality games, exceptional support when needed, and an unforgettable gaming experience. Your positive feedback is a testament to their dedication and hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Online Team
Alex V 6 ⭐️⭐️⭐️⭐️⭐️⭐️
Alex V it’s very kind and very quick to respond. I appreciate it after the chat was done I was smiling. So I say 6 stars instead of 5. Deserving of a bonus
August 22, 2024
Unprompted review
Reply from Delta Casino
Hi DIti,
Thank you so much for your review! We're happy to hear you had a pleasant experience while chatting with Alex.
Your feedback greatly motivates and inspires us to always provide high quality support and a fun enjoyable gaming environment.
Thanks again for taking the time to share it with us!
Best regards,
Delta Bingo Online Team
Madeline m made my day better 😊
August 21, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Ihodl!
Thank you very much for taking the time to share your view on your recent experience you had with one of our agents.
At Delta Bingo, we take pride in offering our players a fun and engaging gaming environment along with fast and reliable assistance at anytime. Our team is always ready to go above and beyond.
Thank you again for your positive review and words, they are a proof to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing us as your online gaming experience!
Best regards,
The Delta Bingo team!
Alex thank you for your great…
Alex thank you for your great assistance today , you did best job for me . thanks again
August 6, 2024
Unprompted review
Reply from Delta Casino
Hi Pratheep,
Thank you very much for your recent review of our customer support at Delta Bingo Online. We are so glad to hear that your experience with us was enjoyable and that the representative went above and beyond to assist you.
Your positive feedback greatly motivates our team, and inspires us to always provide high quality support and a fun enjoyable gaming environment.
Thank you once more for your review. We hope you continue to enjoy our services and have an amazing time with us
Kindest regards,
The Delta Bingo Team!
Very pleased
Hi I spoke with Catalina e and she was absolutely wonderful she listened to my quarry explain to me why it was happening and then went ahead and fixed it for me she was absolutely wonderful very patient very pleasant to talk with thank you
August 2, 2024
Unprompted review
Reply from Delta Casino
Hello Kim,
We would like to take a moment to express our gratitude for the outstanding review you provided of our support team colleague. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is committed to delivering top-quality games, exceptional support when needed, and an unforgettable gaming experience. Your positive feedback is a testament to their dedication and hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
Reply from Delta Casino
Hello Adam,
Your feedback is greatly appreciated.
Our team works around the clock to make sure that every member has a great experience on our site.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Have a lovely day ahead!
Kind regards,
Delta Bingo.
Easy quick answer
July 18, 2024
Unprompted review
Reply from Delta Casino
Hello Stacey,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
Catalina E Was very nice and very…
Catalina E Was very nice and very helpful And pleasant. Very mich appreciated her help
July 16, 2024
Unprompted review
Reply from Delta Casino
Hello Carol,
We wanted to take a moment to express our gratitude for your recent review of our customer support at Delta Bingo Online. We are so glad to hear that you had an enjoyable experience and had received the help needed.
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated.
Thank you once more for your review. We hope you continue to enjoy our services, and that you'll explore all the thrilling games and current promotions.
Best regards,
The Delta Bingo Team!
Very helpful
July 15, 2024
Unprompted review
Reply from Delta Casino
Hi Bingo,
Thank you very much for your kind review. It's wonderful to hear that you enjoy your time with us.
We have a dedicated team ready, willing and able to assist you at anytime. And your feedback is a reflection of their hard work and motivates our team to always provide the best experience.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing us as your gaming destination.
Warm regards,
The Delta Bingo Team!
Catelina did a excellent job
Catelina did a excellent job, giving me the answers, to my questions, very polite, and friendly.
July 6, 2024
Unprompted review
Reply from Delta Casino
Hello Karen,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
Catalina E helped me with my account…
Catalina E helped me with my account and was straight to the point and soleved my issues.
July 3, 2024
Unprompted review
Reply from Delta Casino
Hello Josh,
We're thrilled to receive your feedback and delighted to know that our Support team's friendliness made your experience a positive one. It's wonderful to have our team's dedication recognized and valued.
We can't wait to dazzle you with more thrilling games! Thank you for choosing Delta Bingo Online as your preferred gaming hub.
Kind regards,
The Delta Bingo team!
Customer service expertise
I had a great support service from Madalina M. Great Customer Service Representative who was able to promptly assess and escalate my issue. Communication and knowledge are excellent.
July 3, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Diane!
Thank you so much for taking the time to share your view on your recent experience you had with one of our agents.
At Delta Bingo, we take pride in offering our players a fun and engaging gaming environment along with fast and reliable assistance at anytime. We're thrilled that we were able to provide you with an enjoyable experience on the website and on the chat.
Your positive review is a testament to the hard work and dedication of our team.
We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win. Thank you again for your feedback and for choosing us as your online gaming experience!
Best regards,
The Delta Bingo team!
Great assistance
Great assistance. I didn’t have to wait very long in the que. Alin helped answer my questions very quickly! Great job!
June 25, 2024
Unprompted review
Reply from Delta Casino
Hi Laurie,
I wanted to take a moment to express my gratitude for your recent review of our slots and bingo games at Delta Bingo. We are so glad to hear that you had an enjoyable experience playing with us!
Our team works hard to ensure that our players have a great time while playing our games, and your positive feedback is truly appreciated. It's always wonderful to hear from satisfied customers like you.
Your positive feedback means a lot to us, and we appreciate your kind words.
We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Best regards,
The Delta Bingo Team
Think twice about opting in on any BONUSES if you intend on playing with Delta Bingo Online
I was honestly shocked with their December 2023 “Welcome Bonus” -deposit match- and opted in believing I their terms and conditions which read out like most others I have created an account with. I won $2556 on a Mega prize on a known known game across most of the online websites I know and out of no where when I checked to see if the “bonus” account money was going to finally be transferred to the “real” money account as I reached the $4000 wagering requirement (30%) which according to the terms and conditions would have been when I could withdrawal what was left in my account after playing to meet the requirements I was shocked. They forfeited almost $2,000.00 from my bonus bank and instead of moving that to my real money account they placed $100 into it instead of the amount left over in my bonus bank. When I attempted to initiate there reasoning for doing this with the customer support and their complaints department which was the same two women I spoke to on the customer support chat and email, they both made it sound like I was playing with “pretend” money when it’s not what it was and that not what the bonus policy was about. This never mentioned it was fake money and if it was fake why would someone have to play two days to believe they were going to be getting the amount remaining in their bonus bank if they knew it would be forced from them immediately upon meeting the requirements playing to reach $4000? I felt extorted, used, then denied a valid answer when I asked how they could just take away someone’s awards after they were led to believe it was theirs.
***Edited upon reviewing your response to my review:
After I read your reply about your own terms and conditions surrounding your BONUS POLICY, which does not even match what your reply regarding “VI” in your terms and conditions.
In your response to my review you have noted a particular subsection within your terms and conditions as “VI” which is written as this:
“vi. If you do not log in to your account for a period of 30 days, any bonuses (including all vouchers, free spins, bingo bonus funds, games bonus funds, chat points, loyalty points, shop coins) and any related winnings where the wagering requirements have not been fulfilled, shall be forfeited by you without further notice and are not refundable.”
I am stating that your T&Cs are deceiving and misleading based on what I read after this entire incident occurred. I found under the Bonus Policy and awarding players with their winnings that had been won from Deposit Bonuses labelled Bingo and Casino Winnings.
“v. Bingo and Casino Winnings: Winnings generated as a result of bonus wagering will accumulate to the bingo bonus bankroll or to the casino bonus bankroll, as applicable, subject to the provisions set out herein.
Once the wagering requirement for a specific
bingo bonus or casino bonus has been completed, the relevant winnings will then be transferred to your real money bankroll. If you fail to meet our wagering requirements at the time of cash-out, then you will forfeit all your Bonus Funds and any related winnings which have accrued to your bingo bonus bankroll or casino bonus bankroll.”
I did followed and complete my end of the agreement with regards to your terms and conditions and wagered within a 48-hour time frame over $4000 which had legally met your rules in order to withdraw the winnings (if chosen to) but instead of the winnings being transferred to my real money bank, I discovered out of no where a forced forfeiture ($1,800+) missing from bonus bank and definitely did not get transferred into my “real money account”. I can provide screenshots of what I am referring to if you require me to do so- to validate this statement. Your terms and conditions are inconsistent and all over the place and doesn’t not mean any one thing, but is more confusing especially upon realizing players are only playing for “The House” to simply benefit if they are particularly lucky enough to win with the deposit match bonuses.
December 22, 2023
Unprompted review
Reply from Delta Casino
Hello Geneviève,
Thank you for taking the time to share your feedback. We genuinely value hearing from our players and appreciate your input.
We understand your concern regarding the wagering requirements and our bonus policy. Our goal is to provide an enjoyable and fair gaming experience for all our players. The wagering requirements are designed to ensure that bonuses are used as intended and to maintain the sustainability of our promotions.
While we strive to make our terms and conditions as clear and transparent as possible, we understand that they can sometimes be complex. We always recommend that members review these terms before opting into any bonus. Additional details on the exact policy can be reviewed under point VII from our bonus policy terms and conditions.
Bonus funds can also be viewed as extra fund that we provide as part of promotions, to give more opportunities to play and win. However, because these funds are a form of promotional offer, they come with certain conditions, such as wagering requirements.
Your satisfaction is very important to us, and we are continually looking for ways to improve our offerings. With this being said Geneviève, we have reached out privately to you for your account details so we can look further for you.
Thank you once again for your feedback and for being a valued member of our community.
Best regards,
The Delta Bingo team!
Alin was awesome
Alin was awesome. Very responsive and helpful. Resolved my issue immediately
10/10 recommend 👍
June 10, 2024
Unprompted review
Reply from Delta Casino
Hello Amber,
We sincerely appreciate your feedback and are glad to hear that you enjoyed speaking with our Support Agents.
We're grateful to have had the opportunity to assist you! Your feedback and support inspire us to continually improve and offer the best possible service.
Your satisfaction is our top priority, and we truly hope you had a positive experience on our site.
Thank you for your kind words.
Warm regards,
The Delta Bingo team!
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