horrible site they don't take Mastercard. they make you deposit other way before withdrawing. stay away find another site service is sad. they also control you play. site is ran but moron and lairs. 5... See more
Company replied
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See what reviewers are saying
Denisa was incredibly helpful and professional during our chat. She quickly understood my issue, explained everything clearly, and made sure I felt confident with the resolution. Her patience and frie... See more
Company replied
Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not requi... See more
Company replied
We had such a fun girls night out at Delta Bingo Downsview on Friday July 4 at 7pm. It was our first time and we were definitely a little flustered and unsure of where to begin. Thankfully, Laszo... See more
Company replied
3.3
Average
148 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alin Danoiu was very helpful in guiding…
Alin Danoiu was very helpful in guiding me towards a new password.
June 9, 2024
Unprompted review
Reply from Delta Casino
Hi Chelsea,
Thank you very much for taking the time to share your review and recent experience with us.
Our hard working team is determined to ensure that our players have a great time while playing our games while providing fast and reliable assistance. Your positive feedback is truly appreciated and motivates our team even more.
We would like to again thank you very much for your review, and we hope you enjoy our exciting games and prizes with the best of luck in them!
Kindest Regards,
The Delta Bingo Team!
REAL person & REAL help !
After troubles with connecting to live support yesterday (2 attempts & 2 unresponsive people) I had the luck to have Madalina M. assist me this morning. She was prompt with reviewing my details, and quickly ensured that the steps were taken. Madalina did not put me on the back burner and say that things will take a day or two. She got things done & It was incredibly appriciated!
May 10, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you Cait!
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
Hard to get your winnings I would not…
Hard to get your winnings I would not recommend Delta Bingo
May 1, 2024
Unprompted review
Reply from Delta Casino
Hello Helen,
We appreciate your feedback and value your opinion. We are continuously striving to improve our customers' experience on our site, and we are grateful for the opportunity to do so.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals seven days a week for some time now. However, due to a few external factors, our weekend service is currently operating at a reduced capacity.
We want to assure you that we are committed to providing a speedy and reliable withdrawal process. That is why we are excited to announce that we will be introducing internal enhancements in the coming months to make withdrawals even quicker and more consistent, 7 days a week.
We hope you will continue to enjoy your time on our site, and we are confident that the changes we are making will turn your disappointing one-star review into a five-star experience. Thank you for choosing us.
Best regards,
online.deltabingo.com
Reply from Delta Casino
Hello Charlie,
We hope you had a fantastic time using our service! We appreciate your trust in us and hope we met your expectations.
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
I won the $500 on the free game but…
I won the $500 on the free game but have not been credited with my winnings. I contacted support and they said that I should be getting an email from the relevant team. Have not received an email as of yet.
April 14, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you Rossanty!
I am sorry to hear that you had an unpleasant experience with our services as we always try to provide top notch quality consistently and, we are happy to say we live to the expectations.
As such when issues impact our members, we treat them with utmost importance and strive for a swift resolution.
With this being said Rossanty, we have reached out to you in private for more information's regarding this issue in order to assess it accordingly and efficiently.
We wish you a great start of the week and we hope to hear from you soon!
Kind Regards,
The Delta Bingo team!
Alina P helped me out big time as Im…
Alina P helped me out big time as Im new and just getting a hang of this online Bingo! Thank you Alina for your time!!!
March 21, 2024
Unprompted review
Reply from Delta Casino
Hi Lisa,
We wanted to take a moment to thank you for your amazing review. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work and greatly helps them provide such experiences again.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
We wish you all the best,
The Delta Bingo Team!
Fast and helpful support
I had a problem with not getting the promo with my deposit but Alina P was very helpful and resolved it for me very quickly through support chat. Thank you Alina P !!
March 21, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Edith!
Thank you for the bottom of our hearts taking the time to provide us such a amazing feedback. It makes us so happy than knowing that we hit the target with you and the services we provide, bring a little bit of joy.
We hope that you experience with us will only get better as we strive to provide the smoothest online bingo services, either with our games or with our assistance!
Kind Regards,
The Delta Bingo team!
Alina P
Alina P. took care of the issue promptly and understood the issue immediately. Good work and I appreciate that kind of service and understanding of the issues. Thank you Alina P.
March 10, 2024
Unprompted review
Reply from Delta Casino
Hi Katzvibe,
Thank you so much for taking the time to share your review with us.
Our team works hard to ensure that our players have a great time while playing our games while providing fast and reliable assistance, and your positive feedback is truly appreciated
We would like to again thank you very much for your review, and we hope you enjoy our exciting games and prizes!
Warm Regards,
The Delta Bingo Team!
thank you it was well done nice person…
thank you it was well done nice person and I got my answer
January 22, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Linda!
We want to thank you from the bottom of our hearts for taking a little bit of your time to write us such a beautiful review.
I am glad that we hit the mark with your and our services satisfied fully your query.
Once again, thank you for voicing your opinion and we are more than sure that you will have more pleasant interactions with us either with the games we offer or the amazing team that is always ready to help!
Kind Regards,
The Delta Bingo team!
Alina P was AWESOME!!
Alina P was great helping. Fast, courteous and very pleasant. Thanks. DIONE
January 18, 2024
Unprompted review
Reply from Delta Casino
Hi Dione,
Thank you for taking your time to leave us your 5-star rating here. We truly appreciate. We're happy you have enjoyed interacting with our support representative and that we have been able to address your concerns in a fast and satisfying way.
Best wishes,
The Delta Bingo Team
Best customer service!
Alina l, took the time to help me with my bank card issue. She escalated for me to get it resolved it. She was kind and had alot of good patience.
January 7, 2024
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Cathy!
Thank you for taking the time to write us such a tremendous review.
We are glad to hear that the patience and diligence of our agent had such a positive impact.
Nothing makes us happier than knowing we can provide you top notch services both in bingo games and in the assistance, we provide when issues arise.
We hope that this is one of many positive interactions you have with us, and that this year will prove to be one of the best for our ever-growing family!
Kind Regards,
The Delta Bingo team!
Reply from Delta Casino
Hi there,
We are so glad you reached out to us with your feedback! Thank you so much for taking the time to do so.
We are thrilled to hear that you had an enjoyable experience playing with us! We are dedicated to providing an unforgettable journey to all our players, which is why we always strive to offer the highest standards when it comes to our services.
Once more, we are grateful for your kind words and for choosing to play our games.
Best regards,
Delta Bingo Team
So far so good!
Elena helped me figure out what I was doing and answered all my questions (and there was a lot of them!) so far I like the page! Wish I could use an app it feels like it would be easier. The customer service is great so far!
December 30, 2023
Unprompted review
Reply from Delta Casino
Hello Jodi,
We wanted to take a moment to thank you for your amazing review of our slots and bingo games. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work. We are grateful for your kind words and for choosing to play with us.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future.
Thanks again for your review!
We wish you a great start in 2024.
Best regards,
The Delta Bingo Team
Mariian was so much help to me today…
Mariian was so much help to me today and made my day she was quick and answered all my questions and made my experience very positive
December 22, 2023
Unprompted review
Reply from Delta Casino
Hello Tammy,
We sincerely appreciate your feedback and are glad to hear that you enjoyed speaking with our Support Agents.
We're grateful to have had the opportunity to assist you! Your satisfaction is our top priority, and we truly hope you had a positive experience on our site.
Your feedback and support inspire us to continually improve and offer the best possible service.
Once again, we appreciate your kind words and for choosing to play our games.
Kind regards,
The Delta Bingo team!
They don't have anywhere to check a…they don't pay you do emt even have anywhere to find your win
I have upgraded my stars after being contacted by support and having things explained.
Getting your money takes a few days but I did get it so that's a 5 star
However the sight really needs some fine tuning
There was no spot I could find showing I had withdrawn even looking under cashier.
There was no communication at all for almost 3 days so that's pretty unacceptable. No one wants to sit and wonder where the money they withdrew has gone
That was my first time there on slots and they have some really fun slots but I really did go there first to feel it out so having a bad first experience is not a good thing.
The site is very confusing and busy.
The chat was fast but they only have a disconnect button right below the chat box so numerous times I hit that thinking I hit submit, just by habit because normally there would be a submit reply button and maybe a disconnect below that but there is only disconnect so Of course myself and a few other reviewers have commented on having to reopen chat numerous times.
All in all if they can streamline the website and make it easier to find what you are looking for, I think it will be great. Good luck to all.
December 15, 2023
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, June!
We genuinely appreciate taking the time to provide us with the feedback on your experience.
We understand that timely withdrawals are important to our customers, and we are proud to say that we have been processing withdrawals swiftly, seven days a week. And you will always be notified in advance for any exceptions to the above time period.
As we also understand how crucial a user-friendly interface is, we are truly sorry that our current chat layout did not meet your expectations. We are actively working on improvements, with the goal to create an application that is not only functional but also intuitive and enjoyable to use.
We made sure to reach out to you in private regarding this mater.
Thank you once again for your feedback, as it's instrumental in helping us refine our application and services to meet the needs of our members.
Kindest regards,
The Delta Bingo team!
Catalina S was very pleasant and…
Catalina S was very pleasant and courteous, and did the best she could to resolve my issue.
December 14, 2023
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Jessica!
First of all, allow us to thank you from the bottom of our hearts for taking the time to write us a tremendous review based on the interaction you had with us.
We strive to provide the best online bingo experience, not only with the games we provide but also with the services we offer to our members when a query is presented.
Once again, we thank you for your kind words and we hope that your enjoyment will only grow from now on with us.
Kind Regards,
The Delta Bingo team!
I just want to express my gratitude to…
I just want to express my gratitude to Marian C . He/she was very helpful & very kind. Was able to help me out with all my questions , went above and beyond .
Great employee
December 8, 2023
Unprompted review
Reply from Delta Casino
Hi Kimberley,
We are so glad you reached out to us with your feedback! Thank you so much for taking the time to do so.
We are thrilled to hear that you had an enjoyable experience playing with us! We are dedicated to providing an unforgettable journey to all our players, which is why we always strive to offer the highest standards when it comes to our services.
Once more, we are grateful for your kind words and for choosing to play our games.
Best regards,
Delta Bingo Team
Diana S was great to deal with
Diana S was great to deal with , listened too me and helped me with my issue with no problem , i had spoke too some one else this morning that was not helpful at all , soon as i started talking to Diana i was able to get some where and my issue delt with
December 4, 2023
Unprompted review
Reply from Delta Casino
Hello, and nice to meet you, Donna!
First of all, allow us to thank you from the bottom of our hearts for taking the time to write us a review regarding the amazing interaction you had with one of our agents!
We strive to provide the best online bingo experience, not only with the games we provide but also with the services we offer when an issue is presented.
Once again, we thank you for your kind words and we hope that your enjoyment will only grow from now on with us.
Kind Regards,
The Delta Bingo team!
Marian C was fantastic
Marian C was fantastic, extremely helpful with my question. I would highly recommend them.
November 30, 2023
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Mary-Ann!
Thank you for the bottom of our hearts taking the time to provide us such a amazing feedback.
Nothing makes us happier than knowing that we hit the target with you and the services we provide, bring a little bit of joy.
We hope that you experience with us will only get better as we strive to provide the smoothest online bingo services, either with our games or with our assistance!
Kind Regards,
The Delta Bingo team!
By aware of rules to get your money
Though I enjoyed playing I find the app to be a challenge.
Today, after having won money, I wanted to withdraw the money and deposit it back in my bank account.
So I used Interac eTransfer to send money which is immediate, but I am likely only to receive my money in 2 days for processing and 5-7 days for the return of funds.
I get that they want to earn the float on this money but feel it is unfair to not return in the money in the same manner it was sent.
Also I was disconnected from the site while waiting for an agent 4 times and twice while in conversation.
Improve your processes and improve your application service.
November 29, 2023
Unprompted review
Reply from Delta Casino
Hello and nice to meet you, Wendy!!
Thank you for taking the time to provide us with feedback on our withdrawal process. We understand that a fast and reliable withdrawal process is crucial to our customers' satisfaction, and we are committed to improving in this area.
At the moment we have only a few methods of deposit and withdrawal either via INTERAC, Visa debit and Visa credit.
However, we are more than ready to extend the possibilities and shorten the withdrawal process in the future!
As such, we have reached out to you in private regarding this matter.
We thank you once again for your feedback, as with it, our services can and will get better and our community stronger.
Kind Regards,
The Delta Bingo team!
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