Delux Deco Ltd Reviews 235

It was lovely to deal with Delux Deco. They have a wide range of top-end sofas. I am pleased with my sofa as it is the most compact corner sofa I’ve seen yet very comfortable and fits for my household easily. Fitted perfectly as expected in my living room space. The support team was very friendly. Delivery was within the given time frame and the courier (2-man team) was very professional. I will definitely be a returning customer for my next order. Highly recommended!

great delivery and helpfullnes of Ran sofa extremely comfy wellworth the purchase

Really happy with the service. Always got updated with the order. The sofas look amazing and the quality is very good. Highly recommend this company.

I had an amazing experience purchasing my sofa from Deluxedeco! They scheduled a video call and understood our requirement. The salesperson showed us all the variants in detail and from every angel possible. It was a better experience compared to in-store shopping.
Also the delivery was on time as promised! The after sale service provided was amazing!! They solved our concerns almost immediately!
Highly recommended seller 😊

Absolutely the worst company, we have ever had the misfortune to try and deal with. Ordered 3 sofa totalling more than £6500. After placing the order in January 2022, Due to numerous delays, there end but maybe not entirely of their making, we eventually took delivery in August. From the off the delivery guys were apologetic, showing us all manner of faults and took pics to cover themselves. Contacted Delux deco of Windsor, and trying to be reasonable, we said that we would accept repairs to 2 sofas but the third one was beyond repair. They were basically, no help whatsoever. They said they would instruct an (laughable home ser**) independent engineer to do an inspection and repairs. Engineer attended, completely wrote off the 3rd sofa and carried out repairs to the other 2. His report, which he said he would also send to us, condemned the 3rd sofa, and additional works was needed to the other 2.
A week later, after numerous emails and photos to back up our claim, Colin from Delux deco informed us the engineer, reported a completely different version to what he told us. He went on to inform us that Delux Deco policy meant, armed with the very dubious report, we must get the sofas repaired.
We maintained the report must be a farce, ( it would be 10 weeks before ever seeing it) and pleaded with them to do the honourable thing and at least replace the 3rd one, even though we were deeply unhappy with them all, this was when they just totally ignored emails for weeks on end.
The long and short of it is that Barclaycard got involved, Delux Deco, still refused a replacement/refund, Overruling Uk consumer laws, Barclays and are Feelings, they Stated that, still they would have to be repaired! Barclays paid for an independent report. The company used, has done work for the tv prog RIP OFF BRITAIN. A true professional gentleman who has been in the industry for over 30 years attended and hold numerous qualifications and honours after serving a 10 year apprenticeship and then working with some of the top names in the industry.
His report states that the all 3 sofas are of a very poor quality, of the better of the 2 sofas, the ones we were going to accept repairs on, he stated that they were of such poor quality that he would have given them 6/12 months usage before the Velvet material would perish, due to the poor quality materials/build quality. He found 10 faults on those 2. The third one he described as one of the worst sofas he has ever come across. He would have refused to even allow it into his home. This one he found 24 faults with. The faults were derived of manufacturing and transport based issues. Delux Deco's customer service is atrocious, They try to force poor quality goods and defected goods onto you and hide behind a company well known for providing poor and in factual inspection reports and repairs.
After waiting 8 months for delivery and worse still, having to store these complete waste of space, sofas in our home, but still being unable to use them, for over 4 months whilst trying to get this sorted out is an insult!
To this day Delux Deco of Windsor, have refused Barclaycards attempts to get the monies back.
However, I must say Barclaycard, have been superb throughout, their customer service, second to none, and they, after receiving the real Independant report have reimbursed us at their cost.
All in all, a very stressful and unpleasant experience.

Nice shop with many different styles of sofas and fabric options. Great quality unlike some other chain stores we visited. We picked the sofa we wanted after viewing it online for a while. very happy

Brilliant! Thanks to Colin who helped us with our order, our sofa has arrived now in time for Christmas. The kids love it, large and comfy

The customer service was fantastic. The sofa is even better in my living room. Very comfortable sofa worth every penny.

I highly recommend!!!

All staff were professional, courteous and knowledgeable. We would recommend this company.

We have to keep all the boxes for the sofa in the event of a return. We ordered a large Munich sofa so now our garage is stuffed full of huge cardboard boxes. I can't imagine how others do it if they don't have a garage. I wish we knew this when we ordered, or we would have probably reconsidered.

When looking at the chairs I received prompt advise and answers to all my questions from Ran. Now having recently received my chair, I am very happy with it. It has completely lived up to my expectations and is really wonderful to sit in and relax whether reading, listening to music, playing a game console or watching a movie on the cinema system.

Review Approved via Trustpilot. READ OTHER NEGATIVE REVIEWS.I would avoid this company. They are refusing to deliver our goods until we pay the final 50% Their customer service is very poor and they do not understand the sale of goods act or basic requirements.My advice AVOID there are better alternatives. Wish we had read the other negative feedback as would not have gone near them. Update, PLEASE READ OTHER NEGATIVE REVIEWS AND AVOID, THIS COMPANY. IT IS SHOCKING TO DEAL WITH. THEY HAVE NO IDEA ABOUT CUSTOMER SERVICE. ADDITIONALLY OUR CHAIR HAS BEEN DELIVERED AND THE QUALITY IS VERY DISAPPOINTING FOR SUCH AN OVERPRICED ITEM .

Very happy with our recent purchase from Delux Deco, the sofa is of the highest quality and we had excellent service from the first enquiry right through to delivery. I’ll definitely be using again for future products and would recommend to anyone looking to buy any luxury furniture!

I just wanted to let you know we have had our cinema chairs almost two years now and we are extremely happy. We use the cinema on a very regular basis and the chairs have faired extremely well, we have also had a glass of milk spilt on one which cleaned up without a problem. They are without doubt not only the best value cinema chairs but the best quality, the comfort and durability is fantastic. I would highly recommend the chairs and your company to anyone wanting luxury cinema chairs

Really pleased with the Camargue sofa I received. A friend has one and recommended I call Colin. Exceptionally helpful from the beginning, including virtual tours to show different options. Never tired of my dithering. Everything from ease of payment to status updates were effortless. Delivery guys were gents. End product is exceptional. Couldn’t be more pleased. Very comfortable. Fabric looks durable, but has a silky feel. Color is awesome. Highly recommended.

I live in the Channel Islands (Jersey). After renovating my home I wanted a stand out sofa, however living on a small island is often difficult with choice. So I found Delux Deco via a Google search, I contacted them and they were so helpful! I had seen an amazing velvet green modular sofa on their site, they helped with a sample, and even sorted out my shipping for me to Jersey. They have been absolutely brilliant and I highly recommend using them. Everyone that nips is loves our sofa! So glad I contacted the them.

Great customer service from the time I chose my sofa. Ranveer in particular was very helpful thorughout the process. Made sure all my concerns and questions were answered promptly. The sofa itself is lovely and so comfortable, exactly how I need it!

Great service, very comfortable sofa happy with our purchase it was value for money recommended!!

We bought a Corner Unit, delivered in March 2022, Paid for 2 seats to be Recliners.After only 2 Weeks(!) of sitting comfortably, one of the Motors on the recliner packed up. It is now the end of June 2022 and we cannot get any help from DeluxDeco, after many phone calls (polite), and carefully worded emails they still can’t come to fix it. We waited 3 months for a visit from their Insurance who just wrote a report and now nearly 4 months on still only have one working recliner and I am So Disappointed, I would expect much better service from DeluxDeco, they could have helped and fixed it, but couldn’t be bothered. Just to mention - I have never left a bad review on anything else in my life, I don’t really think its professional, but I feel i have been left with no option. For £4,500 for a sofa it should not break after 2 Weeks. If DeluxeDeco contact speedily fix it now, I can take this review down.

I purchased a camargue sofa last year and I was amazed with the quality of the product. It was bespoke and it matched all of my requirements. It is very comfortable and easy to clean. I would definitely recommend Delux Deco to everyone! I would like to thank Ranveer for his outstanding service and helping to assist me with this luxury sofa. My whole family and I love it.