Delux Deco Ltd Reviews 235

Absolutely brilliant communication from start to finish. My order arrived swiftly and really pleased with it. I would highly recommend.

I ordered the Monza sofa after viewing it in the showroom and was blown away with the level of service provided both in store and online. They kept me updated from start to finish… when the sofa did finally arrive the delivery men were nothing but helpful! They helped me move my furniture and carefully put the new sofa together. I can’t fault DeluxDeco!!!

Wait very much worth it. I had seen reviews complain over the wait-delivery time, we were also trying to justify the length of time it would take. However, we have received the sofa and could not have made a better decision, we ordered an Italian sofa and the quality is beautiful. Staff-Delivery was great too, assembled by the team. in the end, glad we waited.

We ordered a Base Leather 3 seater sofa from Deluxe Deco in September 2015. We had visited the showroom, and although they didn’t have the specific model on show, we were taken to look at a similar model. We were given information regarding the differences and were told that the seat and back cushions were removable. We were also told that some parts of the sofa were not real leather, but a PVC that was matched to the leather and was ‘generally’ only the rear and sides of the sofa. As it was going to be against a wall, that didn’t bother us too much, but there never was any formal confirmation of exactly how much of the sofa was NOT leather.

The sofa was delivered around early December and the first thing we noticed was that although the back cushions could be removed (they are attached with Velcro), the seat cushions were fully attached to the base. We did query this with customer services, whose customer ‘service’ was very poor, and they eventually responded to advise us that they had never told us that the seat cushions could be removed.

We have now had the sofa for just over 6 years. We have looked after it extremely well. We have cleaned it and treated it exactly how we were advised to do so. We do not have children or pets that could potentially damage the sofa. Yet for the last couple of years, the state of the sofa has deteriorated so badly, it’s an embarrassment in our home.

Not only is it clear now that the majority of the sofa is NOT leather (as can be evidenced by the state of the ‘material’ and the fact that it is now a different colour to the parts that are leather, the PVC has torn in several places and the seam stitching on one of the arms has also frayed (where leather meets PVC) and this isn’t even a part of the sofa that is sat on! The leather itself is still in extremely good condition, so it’s such a shame the entire sofa was not leather.

We thought we had bought a good value piece of furniture. Turns out that the saying ‘if something seems too good to be true, it probably is’ is correct. I would wholeheartedly urge anyone considering a purchase to quickly think again before they part with their hard earned cash. We have now had to purchase another sofa, something we shouldn’t have even had to consider for quite some years to come.

Would have liked to have included pictures of the damage, but do not appear to be able to.

They took a while to arrive, but my cinema chairs are finally here and I couldn't be happier. Exactly as I expected, well made, zero scuffs or scratches and delivered and installed by friendly, professional people. Amazing!

Purchased sofa in January 2021. Sofa was delivered with delay in June 2021. On the delivery was highlighted that sofa was damaged (cracked). We were offered repair. We had to wait 6 months to get replacement part arriving in shipment from China! Technician was arranged to perform repair (arranged by DD shop). Technician advised that there is different type of material used in replacement part sent and did not recommend fitting…! when I chased it with shop I was then challenged by rude advisor, that I refused a repair and advised that should not listed to technician as they “say things”! Unbelievable… I am still chasing shop to get my sofa repaired! Nearly 9 months after delivery and 13 months after placing an order! Poor service and lack of respect to customers…

Good quality sofa, just as we hoped for. Would recommend visiting their store as staff were very knowledgeable on products, definitely helped us decide based on our image.

Thanks so much, a stunning sofa. Although there was a delay in delivery we are currently renovating so wasn’t too much of an issue, delay wasn’t too long and we did receive updates so 4*. The sofa is just great and staff couldn’t have helped us more in choosing .

Have had a good experience with delux deco, the product arrived on time and was unpacked and put together, was good to have for new year.

Great quality Munich sofa, one we had our eye on for a while. Thank you to the salesman Ran, who helped us along even when we called to alter the purchase. Impressive, professional service, would recommend going into store as we found that helped a lot.

Having ordered a two seater recliner for over £1700 in July,it arrived on the 14th December,absolutely unacceptable,customer service is shocking,all I was ever told was...it's not our fault,we were told when ordering we would receive this at the start of November so got rid of our sofa to make way for the new one,then spent over a month sitting on hard kitchen chairs,usual stuff was spouted,Covid,brexit etc yet friends of ours bought an electric recliner 3 piece suite from another retailer AFTER us and received it last month.
The manager wrote a rude reply,with no apology and his spelling atrociousand this is a manager,he said we couldn't get a refund or any compensation,because? Yep....it's not our fault,we'll,it isn't mine either and at the end of the day,THEY had our money and we had nothing,to top it all,he said as a good will gesture,we would get some free leather care cleaner,did we get it? I'll let you all guess for yourselves,they may be great when things go smoothly for them but when they don't be prepared for bad customer care and I've just read some of their replies to unsatisfied customers and it's always defensive,like the customer two from me,we had delay after delay,ive NEVER had such a bad experience from a company,if they have such delays,their delivery time needs to be amended on their website and stop blaming customers for writing bad reviews
RESPONSE TO REPLY
WHAT UTTER CODSWALLOP,you DID NOT keep us up to date at all,it was ME who kept emailing YOU,we were told the first week in November hence the reason we got rid of our sofa,oh,but our fault apparently,it wasn't until I emailed you AGAIN that I was told it was delayed.Your defiance just goes to show you can't take criticism at all,you turn it around at every 1* rating and blame it on the customer,this in itself is called poor customer service,if you just apologised to your customers that are unhappy and said,we are truly sorry for the delay,instead of blame them,you would be thought of more highly but no,your sarcasm and rudeness speaks volumes. I don't care in your majority of customers,my order was late,other companies seem to be managing just fine.If you are THAT blind,apparently there's this new invention called spectacles,oops,have some sarcasm back,have a wonderful day
ANOTHER REPLY?
Why did you change your response? Because you KNEW people would see it and be appalled? You DID NOT keep us up to date I'm afraid,we were told the 3rd of November,hence we got rid of a sofa,as in your now deleted response,you admitted you told us of the change two weeks into November,yet in the original response you blamed me for getting rid of my old sofa.You really need some training in customer care(whoever wrote the original) thank you for your apology,that is all I asked for but for some reason one member of staff needs to blame the customer,thank you.
Nope you ARE WRONG, I WAS notified it would be the first week in November,please stop blaming customers for your issues,let's just say we agree to disagree ,have a lovely Christmas,regards

We purchased universal cinema seats and violin sofas and after a long wait we can honestly say would not hesitate in buying again from Delux Deco. The quality and aftersales service we have experienced is exemplary. Don’t hesitate or buy anything elsewhere, you won’t be disappointed in the slightest.

Very poor customer service. You will spend lot of time emailing them with responses super delayed or no update. They have chargeable number. Sofa delivery as per contract was max 15 weeks. Due to leather issues initially, they delayed whole shipment Received sofa after 19 WEEKS.. after such a long wait the sofa had edges torn.they Arranged for homeserve repair which came after weeks and then they mentioned it will be done by manufacturer. Trying to email delux deco but absolutely no response and standard message manufacturer will look into.NO compensation provided and no updates u can ever receive.

Fab sofas and friendly staff in store! Have already recommended to a few friends who have visited and seen the sofa now covid restrictions have eased. beautiful sofa am haply to recommend

I feel I must write about our experience with this furniture company. Having looked at many websites for a Matt Black Floating Wall unit, we found Delux Deco. They only advertised the units in grey or white matt. I enquired whether they could accommodate us with matt black, which they said they could. We travelled from Kent to Windsor to visit the showroom. This was in June this year and we ordered the unit, having to pay approx £100 more for the bespoke matt black colour. We were told that it would take some 2 to 3 months and we paid our deposit of one quarter of the price. We came away very happy and excited. To explain, we are having extensive building work done and our builders were preparing for the delivery of the unit. They have papered and painted in preparation and all the appropriate electrics and fittings added taking into consideration every measurement that was supplied to us, (to incorporate hidden plugs etc.) We made several calls for advice along the way. We did not suspect anything was wrong…
About 9 weeks into the period since we ordered the unit, my Project Manager asked me to get an update of a more realistic date that the unit would be available. I rang the showroom but was told to email into the support team. The reply I received was devastating ..it read “We have been waiting for quite some time for the outcome of discussions with our supplier regarding the manufacture of custom Ikon units. Unfortunately due to the global demand on raw materials in the current climate they have substantially increased their prices to the point where they have doubled for custom made units. Prices in all industries are now highly inflationary and this has a knock-on affect for the consumer as a result.

Unfortunately we are not able to offer this custom product at the original price as it is simply not viable. Please accept our sincere apologies for this situation and we will of course refund you as soon as possible.”
Nothing was up for discussion…..Had we not asked for an update, we would still have been unaware.!
Whilst I can appreciate that these are ‘testing/difficult’ times, this company offered us the goods at an agreed price back in June for this custom built piece of furniture and pointed out to us at the time that as it was a customised order an extra £100 would apply to the cost and that the deposit was non-refundable. We agreed on these terms.
What we cannot accept, when told of the situation, was the attitude of the company literally telling us on the phone, “what do you expect us to do!!!!!.
At first he had no intention of even offering to help pay for the increase.He then said that we could pay another £200 and he would get back to us when he had found out the new timescale. Subsequently he sent another email to say that he could not continue with the order… the deposit has been refunded to us.
This is why I have to post this to make future customers aware.
We now have to find another unit to fit over the area that has been prepared for that unit!!!
I have been married for 43 years and in all that time we have bought many items of furniture we have never ever been told that we would need to pay double for something that had already been ordered at an agreed price, with no thought of how we might feel.

THE BELOW IS WRITTEN AS A RESPONSE TO DELUX DECOS RESPONSE TO MY INITIAL REVIEW>>>> WHICH YOU CAN SEE BELOW
Although I would like an end to this entire unfortunate experience I feel that I cannot leave deluxdeco’s response unchallenged.
At no time did the employee show any concern or empathy in his dealings with us. In fact he only said that he was sorry after I commented that an apology would be nice. His method of dealing with the situation was to go on the defensive. At the point of ordering the cabinet we were informed that we could not cancel this order or we would forfeit our deposit. It is ,therefore,somewhat ironic that deluxdeco cancelled our order. Had I not taken the time to check on the delivery of this cabinet I wonder when I would have been told. A quick curtesy call by way of a forewarning might have shown good customer care.

I fail to understand the “chicken analogy”. If you go to buy chicken and they havent got any then you cant buy any - its a simple as that . Also he mentions that the company will continue offering customers the cabinet in white and walnut, but I think he must mean white and grey. Clearly he needs some knowledge of product availability.

I have no intention of commenting any further on this matter and will certainly not be changing my original opinion as stated in my first review.

purchased the Camargue from delux deco, quality and look is superb. However, when assembled by the delivery team it was slightly damaged, emailed and called delux deco who placed an order for the replacement piece immediately. Luckily the damage (indent on arm) wasn’t very noticeable and so could get away with it for the time being, staff were understanding and apologetic, otherwise would be 5* :/

Would recommend, we bought our cinema seats from here and they are just what we wanted, look great and high quality.

Good Product (5 stars), Customer Service 1 star. The Customer service is so bad it makes me want to dry and I won't actually sit on the furniture it has made me hate it so much. If you want them to threaten you with terms and conditions and have an argument then use this lot. They will be happy to oblige (after about a week of not doing anything). I am surprised you claim to not know who I am, as I told you I was going to leave you a review. You must have a lot of people telling you you are going to get a bad review in that case.

had our eye on the lazydays, purchased over the phone, we received it about a month ago and it looks the same as the day it arrived. definitely completes the room, thank you to the salesperson that helped us. Delighted, many thanks!

V pleased with the quality of the sofa, came as described and presented on website. Deep and comfy, exactly what we were looking for.