Delux Deco Ltd Reviews 235

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as comfortable, well-crafted, and made with premium, durable materials. The staff are frequently highlighted for being friendly, helpful, and knowledgeable, providing excellent guidance from showroom visits to product selection. Reviewers also appreciate the efficient delivery service, noting that items arrived within advised timescales and were handled with care by professional and cheerful delivery teams. However, some customers mentioned that the delivery time could be a downside, with one instance taking over four months. Additionally, a few people noted issues with packaging being destroyed during unpacking, despite the product arriving in perfect condition.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers expressing delight and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the professionalism and friendliness... See more

Quality

Users describe positive interactions with quality, consistently praising the premium feel, durability, and... See more

Staff

Consumers find staff to be positive, highlighting their genuine care for customers and pride in their work.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came in originally for a regular sofa but honestly couldn't resist at least checking out the home cinema seats. So comfortable and with a drink cooler, built-in ipad, and even a wine glass holder fo... See more

Company replied

Rated 5 out of 5 stars

Delux Deco have been amazing from start to finish. The sales process was very efficient and Colin was so patient and accomodating it was great. Our refurb timeline was slghtly delayed but the communic... See more

Company replied

Rated 5 out of 5 stars

East to order, WhatsApp video call on selected sofas. Advised on firmness, which is spot on. Did have a small issue because of a typo but everything went smoothly. Delivery men get 5 * also, very pati... See more

Company replied

Rated 5 out of 5 stars

Fantastic and helpful staff. Showroom was good to visit to see the items before we made the purchase and great selection of fabrics - staff very friendly and helpful with colour options and dimension... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Home Cinema Installation
  4. Living Room Furniture Store
  5. Movie Theater
  6. Sofa Store

Written by the company

The home of contemporary and modern, designer sofas, showcasing our diverse range of luxury modular and sectional options thoughtfully tailored to complement your room's layout, color palette, and textures, catering to a wide array of tastes and styles. Our products are exclusively crafted on-demand, straight from the factory, ensuring discounts of up to 60%. By cutting out intermediaries and embracing online trade, we operate efficiently, allowing us to provide genuine luxury at affordable prices. Compare our specifications and delight in superior build quality, plush fills, exquisite top-grain leathers, and sumptuous, durable fabric finishes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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1-star

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Rated 5 out of 5 stars

Couldn’t fault

Definitely recommend, our sofa came on time and looks brilliant. I’m always a bit cautious when purchasing furniture online, but am very pleased, couldn’t fault. will be ordering from here again

October 25, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, didn’t visit store but spoke to staff on the phone, not pushy at all. Impressed with sofa, will definitely recommend to family and friends.

September 25, 2020
Unprompted review
Rated 4 out of 5 stars

Big fan of many of the products

Big fan of many of the products. I’d purchased a large Camargue with footstool about a year ago and just recently received my cinema seats from them, never been disappointed.

September 19, 2020
Unprompted review
Rated 4 out of 5 stars

We ordered a sofa from Delux Deco mid…

We ordered a sofa from Delux Deco mid June, had never ordered from them before. They kept us up to date with delivery etc which was helpful. Received our sofa last week, chose to do a custom and love it. Very happy.

September 1, 2020
Unprompted review
Rated 4 out of 5 stars

Excellent service throughout

Excellent service throughout, love our new Camargue U shape modular, looks great and makes the room look larger, also very comfy. Will be buying again from this company

August 24, 2020
Unprompted review
Rated 5 out of 5 stars

5 stars

Bought a fabulous set of cinema seats from delux deco that arrived last week. This was the best experience we have had, at a sofa shop. Booked an appointment prior to going as we came from Dover to Windsor and were helped throughout the 3 hours we were in store, 5 stars

August 23, 2020
Unprompted review
Rated 5 out of 5 stars

Just moved into a new house and have…

Just moved into a new house and have been looking for modern large sofas, found DeluxDeco online and felt comfortable purchasing after chatting to one of the saleswoman. We have our Lazydays modular now, quality feels great, really impressed!!

August 20, 2020
Unprompted review
Rated 4 out of 5 stars

Visited the store in Windsor at the…

Visited the store in Windsor at the beginning of this year, wanted to say thank you to Colin who assisted and helped us choose the right sofa for us. We were able to see the sofa on a large tv screen in store viewing different models and comparing. We ended up purchasing the Munich velvet modular and are delighted, looks great in the living room, glad we went with Delux Deco

August 16, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent variety of fabrics and…

Excellent variety of fabrics and colours, we were able to get the exact sofa we wanted. Great service overall and advice from the staff, love our sofa, would highly recommend delux deco

August 9, 2020
Unprompted review
Rated 4 out of 5 stars

well made

well made sofa, spent quite a bit of time researching for U shape sofas and wanted it big and deep for the family. After several chats and a video call with staff at delux deco i finally ordered. I’ve now received it, in good time and the quality is excellent, really comfy as it was promoted to be. Many thanks.

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Cinema seating purchase

We bought some Cinema seating from Delux Deco and they provided us a fantastic service. They were very friendly and nothing was to much trouble. The seating is of a real good quality and whilst we have only had them for a few days so far they seem to well made. I would recommend them to anyone looking for this type of product.

August 4, 2020
Unprompted review
Rated 1 out of 5 stars

Awful post purchase service

Nice furniture but you'd better pray that you don't have an issue with anything as you'll then become embroiled in a spiral of doom as they do everything they can to wriggle out of being responsible.

Lovely reply from DD but sadly inaccurate. They were informed of the issue right after it was fitted and then spent months not replying before suggesting fixes that the technician said could never work. I accepted the repair offer and asked for the cost of removing and refitting the unit to be considered as the only reason it needed to be done was because there was an issue. They agreed but then didn't like the quote - I said I'd pick that cost up and based the review on the fact that this has taken 7 months to agree. Now they withdraw the repair offer as me posting the review is "a slap in the face".

July 21, 2020
Unprompted review
Delux Deco Ltd logo

Reply from Delux Deco Ltd

Hi James ,
Sorry to hear your review however after looking into this the floating tv unit was installed on your wall by your own installers for over a month before a problem was reported. We did everything we could to diagnose and remedy, finally sending a technician who informed us the unit is damaged. We therefore cannot accept responsibility for damage once the units are installed. As a gesture of good will we offered to repair this free of charge but this wasn't good enough. We therefore cannot help further. Regards Delux Deco Ltd

Rated 5 out of 5 stars

I have recently bought again from this…

I have recently bought again from this company reason being i couldn’t find anything equivalent elsewhere quality wise. On my first purchase i ordered the Camargue, very comfortable and neat. On my most recent purchase i ordered custom cinema seats which i couldn’t be more happy with. Great products, great staff and great delivery team!

July 3, 2020
Unprompted review
Rated 4 out of 5 stars

Excellent experience and sofa from…

Excellent experience and sofa from Delux Deco Windsor. Staff were helpful and organised. Was worrying about when our sofa would arrive after 12 weeks however we did that week get a text for delivery so all okay. Highly recommend Domino corner sofa.

June 28, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely great service from ordering…

Absolutely great service from ordering right through to delivery. Had a slight issue but managed to get in touch with someone called Ran who got the problem solved quickly. Received my sofa now, really great product, thanks delux deco

June 27, 2020
Unprompted review

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