Web order passed to branch that closed 5 days earlier - so nothing happened for 7 days. Waited 7 days for promised corrected delivery. Nothing. Given the run around on 3rd and 4th call. Goods arrived... See more
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Absolutely rubbish service Ordered 6 neon tubes on 13/01/2026 and paid. Order confirmation received via email, all good. Delivery in a few days, kitchen cabinets dark since neons are not working and... See more
Just to say thanks to the staff at Denmans. Their advice was first rate, they knew exactly what the modern replacement should be. Fitted the new LED downlight with no problems. I have a backgro... See more
Company replied
Order arrived reasonably quickly considering some items were on back order. One problem: On plastic conduit inspection Junction boxes, not only do you have to buy lids separately, but there are no lid... See more
Company replied
Company details
About Denmans Electrical Wholesalers
Written by the company
Denmans is an electrical supplies wholesaler serving local, small domestic and commercial contractor's for over 70 years. We’re a one-stop-shop for electrical essentials and everyday electrical accessories.
With over 75 years’ experience, Denmans Electrical Wholesalers are proud to offer our trade customers the choice and value that they rely on, backed by a friendly and reliable service at a local level. With 74 branches and an online store, our customers trust our vast knowledge and experience.
Denmans can be counted on to provide trade customers with a range that is second to none, with over 3,000 products available on the same day and a further 9,300 within 24 hours. We even have our own brand range of high quality, competitively priced products. All this creates the Denmans difference – a friendly, knowledgeable electrical wholesaler, who provides the right products at the right price - on time, every time.
Denmans Electrical currently have 74 branches Nationwide:
Accrington - 01254383421
Banbury - 01295259993
Barnstaple - 01271374771
Basildon - 01268418181
Bath - 01225444644
Beccles - 01502715621
Bordesley Green - 01217666788
Bournemouth - 01202547396
Brackley - 01280705070
Bradley Stoke - 01454201320
Braintree - 01376323816
Bristol Central - 01179548130
Burton On Trent - 01283531230
Bury St Edmunds - 01284752481
Cheltenham - 01242226369
Chesterfield - 01246556831
Colchester - 01206904470
Coventry - 02476634700
Cwmbran - 01633483666
Dorchester - 01305265522
Dudley - 01384455244
Erdington - 01213825050
Exeter - 01392447744
Falmouth - 01326373900
Gloucester - 01452529546
Hastings - 01424755833
Hereford - 01432357251
Huddersfield - 01484511340
Ipswich - 01473622100
Kettering - 01536513152
Kidderminster - 01562740707
King's Lynn - 01553768287
Kings Norton - 01214153870
Leamington Spa - 01926831484
Leeds - 01133 314 200
Leicester - 01162622588
Leighton Buzzard - 01525374666
Long Eaton - 01159464838
Loughborough - 01509240875
Macclesfield - 01625612378
Manchester - 01618724994
Mansfield - 01623655990
Melksham - 01225703102
Merseyside - 01512647171
Newton Abbot - 01626367733
Northampton - 01604621711
Norwich - 01603412300
Nottingham - 01159266341
Oxford - 01865725500
Paignton - 01803663380
Penzance - 01736350221
Perry Barr - 01213565266
Plymouth - 01752220871
Poole - 01202692868
Preston - 01772822052
Redland - 01179737639
Saltash - 01752844023
Southampton - 02380773831
Southport - 01704532261
St Austell - 0172666171
Stockport - 01614806111
Stroud - 01453764542
Swindon - 01793836900
Taunton - 01823337451
Telford - 01952290047
Thetford - 01842755927
Tiverton - 01884242023
Torquay - 01803313983
Walsall - 01922646353
Wellingborough - 01933226062
Weston-Super-Mare - 01934412067
Wirral - 01513344372
Wrexham - 01978291186
York - 01904693241
Contact info
Steeple House, Unit 17 City Business Park, Easton Road, BS5 0SP, Bristol, United Kingdom
- 0330 045 0601
- customersupport@denmans.co.uk
- denmans.co.uk
3.9
Great
1K reviews
Hasn’t replied to negative reviews
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Reply from Denmans Electrical Wholesalers
Dear Mr Longman.
Thank you for your feedback.
We are pleased to hear that you are being looked after by our Denmans branch staff, however I can see you are not happy with the level of service provided by our head office team.
Can I please ask you to email customersupport@denmans.co.uk stating what happened and why you are not happy with head office, so that we rectify our mistakes and ensure this doesn't happen again.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
Very helpful staff at Wirral branch
The staff were very helpful and spent a lot of their time with me after I had ordered online and clicked a little too quickly. They were very courteous and after I realised I chose the wrong item processed a refund.
January 23, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Bache.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans Wirral branch staff.
One of things that is very important to Denmans, is we keep up with demands of what our customers want. We are always keen to improve the services where we can, from getting your order right, to coming in at the right prices.
As much as we cannot cater suit all customers when it comes to our prices, we will always do are best to come in with a competitive one, so pleased that this has suited you.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Dear Graham.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
We know your business is important to you and that is why we will do are upmost to get your deliveries out on time.
We always strive to look after you and all our customers and improve to reach a high standard of customer care.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
very helpful and got the right gear to…
very helpful and got the right gear to do the job on the day a+
January 16, 2024
Reply from Denmans Electrical Wholesalers
Hello Mr Leggett.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans staff.
One of things that is very important to Denmans, is we keep up with demands of what our customers want. We are always keen to improve the services where we can, from getting our deliveries out to you on time, to coming in at the right prices.
As much as we cannot cater suit all customers when it comes to our prices, we will always do are best to come in with a competitive one, so pleased that this has suited you.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Good morning Gary & thank you for taking the time to provide your feedback.
We are obviously very pleased to know that you are happy with Denmans and that you have been looked after by Gary and his team at Leeds & that they are a credit to Denmans.
We always strive to look after you and all of our customers and to continually improve to reach a higher standard of customer care & service.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Goods not delivered
Goods ordered, not delivered. Contacted company, no response. Had to involve PayPal to seek refund.
December 13, 2023
Unprompted review
Reply from Denmans Electrical Wholesalers
Dear Mr Hawkins.
Thank you for your feedback.
We are very sorry to hear you are disappointed with Denmans.
Our digital team are investigating the issues regarding Paypal payments. There seems to be a technical issue were customers payments are going through but we are not getting any order confirmation, hence why no goods have been delivered to you.
We understand this is frustrating and our team are fully aware of the issues and are trying their very best to resolve the matter.
In the meantime, thank you for your review and we hope this does not deter you from using Denman's in the future.
Kind regards
Denmans Customer Support
Fast delivery service
Ordered items 8pm on Wednesday, 3rd January and was delivered free of charge next day at 09:15.
January 4, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Roberts.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
Denmans is always looking to keep up with the market on what we sell, it is important that we sell what our customers want.
We know your business is important to you and that is why we will do our very best to get your deliveries out on time.
We always strive to look after you and all our customers and improve to reach a high standard of customer care.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
We always get a fast efficient service…
We always get a fast efficient service from denmans .
January 3, 2024
Reply from Denmans Electrical Wholesalers
Dear Mr Salt.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
We always strive to look after you and all our customers and improve to reach a high standard of customer care.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Reply from Denmans Electrical Wholesalers
Dear Mr Haynes.
Thank you very much for your feedback.
We are very pleased to know that you happy with the level of customer service that you have received from Denmans.
Denmans is always looking to keep up with the market on what we sell, it is important that we sell what our customers want.
We know that we cannot cater prices to suit all our customers, but we always do our level best to come in with a competitive one, we are pleased that this has suited you.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
Seamless service from website to…
Seamless service from website to payment and delivery. Excellent
January 2, 2024
Reply from Denmans Electrical Wholesalers
Good morning Rosemary & thank you so mush for taking the time out to provide your feedback.
We are very pleased to know that you are happy with Denmans and the seamless service from website to payment and delivery.
We always strive to look after you and all of our customers and to continually improve to reach an even higher standard of customer service & care.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Buyer beware - no response when products fail
Good range of products and competitive prices, particularly when they have offers on. Unfortunately I’ve had a Netatmo radiator valve that they supplied fail, Netatmo support confirmed the fault and directed me to Denmans for a warranty replacement, but despite numerous emails over the last six weeks, I haven’t been able to get any response out of them beyond their CS team saying they’ve forwarded it to the relevant team. Emailing the relevant team directly has been completely ignored.
Looks like I may need to resort to Trading Standards and getting a refund through my credit card company to buy a replacement from somewhere else, but it’s put me off ever using Denmans again, so buyer beware.
I can’t reply directly to the Denman response, but a few points to note:
- please actually read the review, you’ll see it mentions that I’ve already contacted Netatmo directly who referred me back to you as the supplier
- please don’t ask frustrated customers to jump through more hoops when they’ve already wasted so much time, try asking your team to respond to their emails - they can search on my name, Ade Jordan and they will see that all the details you requested have already been supplied
January 5, 2024
Unprompted review
Reply from Denmans Electrical Wholesalers
Dear Sir or Madam
Thank you for your review, however they might read, we want to know of your customer experience.
We are sorry that you feel you have not been looked after regarding the product that has now failed.
In the past we have had to contact Netatmo direct and they do offer a service were you can log your product fault straight over to them.
May I ask that you make a call back to Denmans Customer Support, to have another attempt in trying to assist you further, and hopefully resolve the matter, ring with all your details, Denmans order number, Denmans item part code etc
Customer Support - 03300 450 601
We apologise for the inconvenience caused.
We fully appreciate your feedback and look forward to your continued custom.
Kind regards
Denmans Customer Support
Web site good and easy to use
Web site good and easy to use, service as always is great.
December 3, 2023
Reply from Denmans Electrical Wholesalers
Dear Mr Scott.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and found our website useful.
Our Denmans Digital Team are always looking to improve the services we provide online, and this allows us to keep up with the demands of what are customers want.
Bringing our service to use on the App has been up there in our praises, so it's good to know that this part of the service has suited you greatly.
Thank you for your high compliment and your five-star review and very much look forward to your continued custom.
Kind regards
Denmans Customer Support.
Excellent service
Only place I could get what I wanted, and it was delivered the next day. What's not to like?
December 13, 2023
Reply from Denmans Electrical Wholesalers
Dear Mr Rice
Thank you for your feedback.
We are pleased you are happy with your purchase and Denmans.
We always strive to look after you and all our customers and improve to reach a high standard of customer care and are always looking to improve to fit in with the demands of our customer’s needs.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
R63 lampholder replacement.
Just to say thanks to the staff at Denmans. Their advice was first rate, they knew exactly what the modern replacement should be. Fitted the new LED downlight with no problems.
I have a background of electronics, but I'm not familiar with the regulations etc.
I was advised on the correct product for the location. Not intimidating the way some trade counters can be!
Jerry Mann.
December 19, 2023
Unprompted review
Reply from Denmans Electrical Wholesalers
Dear Mr Mann.
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans staff.
We always try our very best to give the right information to our customers and exceed excellent customer service every time.
We look forward to your continued custom.
Kind regards
Denmans Customer Support
Ordered a busbar and they sent me a din…
Ordered a busbar and they sent me a din rail
December 6, 2023
Reply from Denmans Electrical Wholesalers
Dear Mr Nicholas.
Thank you for your feedback.
We are sorry that you have not had a good experience with Denmans.
As you are aware it is a busy time of year and mistakes do happen.
Denmans do apologise for the mix up, and hope to ensure all future deliveries are correctly picked and packed, as well as delivered to the correct customer.
Once again sincerer apologises.
Merry Xmas and Happy New Year.
Kind regards
Denmans Customer Support
Excellent prompt service
December 7, 2023
Reply from Denmans Electrical Wholesalers
Dear Miss Doreen
Thank you for your feedback.
We are very pleased to know that you are very happy with Denmans and that you have been looked after by our Denmans staff.
One of things that is very important to Denmans, is we keep up with demands of what our customers want.
We are always keen to improve the services where we can, from getting our deliveries out to you on time, to coming in at the right prices.
We fully appreciate your five-star review and look forward to your continued custom.
Kind regards
Denmans Customer Support.
Good range of products
Good range of products , easy to order and next day delivery, excellent service
December 5, 2023
Reply from Denmans Electrical Wholesalers
Good morning Jon & thank you for taking the time out to provide your very kind feedback.
We are very pleased to hear that you are happy with Denmans and that you have been looked after by our Denmans staff.
We do our best to offer a great range of products , easy to make it as possible to order and to offer next day delivery, where possible. It is always our aim to offer excellent customer service.
We always strive to look after you and all of our customers and to continually improve to reach a higher standard of customer service & care.
Our aim is to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Ordered over a weekend.was delivered on…
Ordered over a weekend.was delivered on the Monday morning by 10am
Well done from me !!
December 2, 2023
Reply from Denmans Electrical Wholesalers
Good morning & thank you so much for taking the time out to provide your feedback.
We are pleased to know that you are happy with Denmans and that you have been looked after by our Denmans staff & received excellent service from our team.
We always strive to look after you and all of our customers and to continually improve to reach a higher standard of customer care.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Excellent job on supplying needed…
Excellent job on supplying needed replacement lights. Good that you offered collection locally.
November 27, 2023
Reply from Denmans Electrical Wholesalers
Good morning Mr Clark & a massive thank you for taking the time out to provide your feedback.
Great to know that you are happy with Denmans and that you have been looked after by our Denmans staff & the local branch.
We always strive to look after you and all of our customers and continually improve to reach a higher standard of customer care & make things as easy as possible for customers..
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the branch team and are very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
Excellent Customer Service
I ordered an item and then found it was the wrong size. I contacted the customer services department and they replied quickly and gave me useful direction on how it could be exchanged. No fuss no bother. Very pleased with their service.
November 24, 2023
Reply from Denmans Electrical Wholesalers
Good morning Chris & thank you for taking the time out to provide your feedback.
We are very pleased to know that you received the information required and that you have been looked after by our Denmans staff. We aim to resolve any issues customers have as quickly & easily as possible.
We always strive to look after you and all of our customers and strive to continually improve to reach the highest level of customer care when can.
It has always been our aim to ensure that each customer receives a positive experience and please rest assured your kind words will be passed on to the Customer Support team and it is very much appreciated.
Thank you once again for your feedback and we look forward to seeing you again soon.
We look forward to your continued custom.
Kind regards
Denmans Customer Support.
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