Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
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Review summary
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What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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What a complete waste of hundeds of…
What a complete waste of hundeds of pounds accross the year.spendt over £1000 was only able to claim £29 of a £125 hygeine bill. My understanding was an 80% reimbursement.
December 9, 2025
Unprompted review
Reply from Denplan
Hello Aylen,
Thank you for bringing your concerns to our attention.
The benefit entitlements and payback percentages along with the terms of the policy should be clear to our customers at all times. However, we would really like the opportunity to review your claim and address your concerns.
To enable us to do so, please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Wilfully frustrating to interact with
The whole system is set up to frustrate efforts to reclaim money, right from the password field on the login page being misconfigured.
December 6, 2025
Unprompted review
Reply from Denplan
We're sorry to hear of the difficulties you've been experiencing with logging in and would like to look into this further for you.
Please contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Denplan respond to claims and queries…
Denplan respond to claims and queries quickly. A question was raised in response to a claim I submitted and I was able to correspond with them about it easily. It is now in the process of being resolved.
The Live Chat assistant was a big help.
December 3, 2025
Unprompted review
Reply from Denplan
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate you taking the time to share your feedback.
Kind regards,
Clare
Denplan
All's good that ends well!
While on holiday in Greece, I developed a toothache and needed to see a local dentist. The person on the Denplan helpline was very helpful and assured me that this would be covered by my plan. They sent me the relevant form I needed to fill in for the claim. It turned out that I needed a root canal, which required two appointments. On my return I submitted the claim form I had filled in on holiday to the Denplan office by (snail) mail. After I had not heard back for several weeks, I enquired with the Denplan helpline and was told to submit a copy of the claim form by email. (Luckily I had taken a photocopy of the original form and the dentist's bill before sending off the originals, so that I was able to scan the copies and submit them electronically). I'm happy to report that I received the payment from Denplan within a couple of weeks. The person on the Denplan helpline, as well as the person processing the claim were very helpful and efficient. All I would say is, try to avoid submitting your claim form via snail mail, as it could get lost in the mail.
December 2, 2025
Unprompted review
Reply from Denplan
Hi Karen,
Thank you for taking the time to leave us a positive review of your experience contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be, we are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
Thank you also for your patience and understanding regarding your claim form, regrettably, once post leaves us or our customers it is then out of our control.
Thanks again and take care,
Clare
Denplan
Denplan is becoming too expensive
Denplan is becoming too expensive, I am paying over £200 for an hygienist and dental checkup which takes 30 mins per visit. I tried contacting the company and all you receive is an Al robot no person to person. I asked my dental practise how much to pay privately and it's half the price...it's a no trainer...bye bye Denplan your too greedy.
December 2, 2025
Unprompted review
Reply from Denplan
Hello Raymond,
Thank you for bringing your concerns to our attention, we’re sorry to hear how disappointed you are regarding your Denplan fees.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss any concerns they may have with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Therefore, if you would like to find out more information about your fees, I would suggest speaking to your dental practice who would be able to help you further.
Saying this however, we would also welcome the opportunity to discuss your concerns. You can contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Or you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Excellent provider
Excellent provider with very helpful customer service
November 28, 2025
Unprompted review
Reply from Denplan
Hi SvenVA,
Thank you for your review. We're really pleased to learn how satisfied you are with our overall service.
Thank you again for kindly taking the time to share your feedback, we really appreciate it.
Best wishes,
Charlene
Denplan
Absolutely wonderful Service
Absolutely wonderful Service ! . I put in my claim on a Friday for treatment done abroad and by Monday my claim was approved and money received by Tuesday . Very happy indeed by Denplan . Thanks team 🙏
November 21, 2025
Unprompted review
Reply from Denplan
Hi Jasjit,
Many thanks for your review regarding your recent claiming experience.
We’re delighted to hear how pleased you are with the speed of your overseas claim reimbursement and our overall service.
Our aim is for our claims process to be simple, convenient and efficient for our customers, so it was a joy to read your feedback.
Thanks again for taking the time to share your feedback and for your kind words, we really appreciate it.
Best wishes,
Charlene
Denplan
very simple and easy to use this…
very simple and easy to use this provider.
October 17, 2025
Unprompted review
Reply from Denplan
Hi,
Thank you for you for your 5 star review. We're delighted to know how pleased you are with our service.
Thanks again for your feedback, we really appreciate it.
Best wishes,
Charlene
Denplan
Happy with Denplan
Denplan are available and listen with understanding.
It gives me confidence and a feeling of well being. Well done Denplan
November 18, 2025
Unprompted review
Reply from Denplan
Many thanks for your great review, it's wonderful to hear how pleased you are with the service provided by our teams.
We are very proud of our teams and the work they do so it's wonderful to see this recognised.
Thank you again for taking the time to share your feedback, we really appreciate it.
Best wishes,
Clare
Denplan
…Dental treatment in USA
I had to have treatment on a fractured tooth when I was on Holiday in USA.I contacted Denplan and was advised that I could go ahead and consult a Dentist locally,used the one my son visits.
I was sent a claim form immediately and when that form and the details of treatment were submitted the claim was dealt with the same afternoon.Great service.
November 18, 2025
Unprompted review
Reply from Denplan
Hi David,
Thank you for taking the time to share such positive feedback.
We’re thrilled to hear you’re pleased with the efficiency of your overseas claim reimbursement. Ensuring a fast and smooth claims process is one of our top priorities, so your comments are greatly appreciated.
Best wishes,
Clare
Denplan
Emergency dental treatment abroad
I needed emergency dental treatment whilst on holiday in Florida. Contacted Denplan who advised to find a local dentist and then claim (they emailed across a claim form). I submitted my claim on return home and received confirmation it had been approved the same day. Excellent and straightforward service.
November 17, 2025
Unprompted review
Reply from Denplan
Hi Lisa,
Many thanks for your positive review, it's wonderful to hear how pleased you are with our customer service and claims process.
Thank you again for taking the time to share your feedback, we really appreciate it.
Best wishes,
Clare
Denplan
Lots of problems registering
Unfortunately I have had to leave a bad review. Reason being, I have contact Denplan several times about issues with registering online. Still not resolved. Hopefully it will be soon.
November 16, 2025
Unprompted review
Reply from Denplan
Hello Mark,
We're sorry to hear of the difficulties you've been experiencing and would like to look into this further for you.
Please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards
Clare
Denplan
’m really disappointed with my…
’m really disappointed with my experience. I took out Denplan insurance and, only a few months later, when I actually needed treatment, I was told it wasn’t covered. It turns out only a very limited list of treatments is included, and they wouldn’t cover a root canal or a crown. On top of that, there were numerous extra charges despite paying £47 per month. Overall, it felt like a complete rip-off. I definitely wouldn’t recommend it. I have not been able to treat the tooth, as the additional charges were extortionate. I cancels my plan in August.
June 29, 2025
Unprompted review
Reply from Denplan
We really appreciate you taking the time to bring your concerns to our attention.
We're sorry to hear how disappointed you are with the coverage of your Denplan policy.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss their treatments and what is covered by their policy with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. What your policy covers you for is agreed by your dentist.
Saying this however, we'd like the opportunity to address your concerns and explain how your policy works in more detail. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Really good plan but do not have my…
Really good plan but do not have my membership papers yet or membership number
November 13, 2025
Unprompted review
Reply from Denplan
Hello Samantha,
Thank you for taking the time to leave us a positive review.
In order for us to answer your query regarding your membership number you can contact us using this link: https://www.denplan.co.uk/contact. Alternatively, if you have signed up to Denplan through your employer you can contact our Customer Services Team on 01962 828 007 or if you have Denplan through your dental practice you contact us on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm.
Thank you,
Clare
Denplan
form is easy to complete and submit
form is easy to complete and submit, Denplan communicated during the process of the status of the claim and the claim was re-imbursed within a day
November 4, 2025
Unprompted review
Reply from Denplan
Hi Tracey,
Thank you for your feedback, we're delighted to hear how pleased you are with the ease and efficiency of our claims process.
Customer satisfaction means a lot to us, thanks again for sharing your experience.
Best wishes,
Clare
Denplan
When a silly Denplan rule adds frustration to a painful situation
Member of Denplan, now a pre-requisite for my local dental practice and one I have used throughout adult life and several dentists. On a recent holiday to Spain a back molar I had a problem with split completely and I had a nasty infection for the last 3 days before returning to UK on Friday afternoon. My Dentist is closed Friday afternoon until Monday morning and doesn’t provide an emergency service, so I had to ring NHS and get an emergency appointment only available for the Saturday at a local paractice providing that service. I was seen and prescribed anti-biotics,a standard fee of £27.40 is charged for the consultancy. No surprise Denplan refused my claim on the ridiculous reason that the clinic I attended was within 40 miles of my own dentist! So having endured severe pain and discomfort for 4 days to add insult this ridiculous rule exempts me from claiming the cost of the emergency visit. Surely this is a rather silly rule when a patient needs urgent treatment they surely don’t have to extend their pain and injury to comply with a silly 40 mile rule?
October 2, 2025
Unprompted review
Reply from Denplan
Hello Martin,
Thank you for your review, we truly value all customer feedback, we are very sorry to learn of your disappointment with your recent claim.
I can confirm the emergency dental treatment benefit on the Denplan Supplementary Insurance plan, is intended for situations when patients are away from their registered practice, such as when they are on holiday. If a patient is seen within 40 miles of their registered practice, the claim does not meet the eligibility criteria for reimbursement under the Supplementary Insurance.
Although we hope you don’t find yourself in a similar situation in the future, I would like to take this opportunity to highlight our 24/7 Emergency Helpline team. If you are ever experiencing a dental emergency you can contact them on 0800 844 999 when you are in the UK and on +44 1962 844999 when you are overseas. They will be able to advise you on your cover and provide advice. If you are over 40 miles away from your registered practice in the UK, they can also help source an emergency appointment for you.
The benefit entitlements and terms of the policy should be clear to our customers at all times. If you would like to discuss this claim and how your Denplan policy works in more detail please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards,
Clare
Denplan
Reply from Denplan
Hello Chris,
Thank you for your positive review, we are delighted to hear how pleased you are with your claiming experience and the speed of your reimbursement.
We really appreciate you taking the time to share your feedback and awarding us five stars.
Thanks again,
Clare
Denplan
Prompt response and very easy to follow…
Prompt response and very easy to follow process. It's the only insurance process where you do not feel they are doing everything they can, so they don't pay
November 1, 2025
Unprompted review
Reply from Denplan
Hi Lulia-Alina,
Thank you for kindly taking the time to leave us such a positive review.
We are always so pleased to hear when our customers are feeling satisfied with our claims process and are very grateful for your kind feedback.
Many thanks,
Clare
Denplan
Excellent dental care plan providers
Excellent dental care plan providers. Claims always processed extremely quickly. Any queries are answered quickly too. 5 star service
November 5, 2025
Unprompted review
Reply from Denplan
Hi Tomas,
Many thanks for your great review, it's wonderful to know how pleased you are with our customer service and the speed of our claims process.
Thank you again for taking the time to share your feedback, we really appreciate it.
Best wishes,
Clare
Denplan
Megan on live chat is a great asset to…
Megan on live chat is a great asset to your company
November 5, 2025
Unprompted review
Reply from Denplan
Hello William,
Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Customer Services Team via live chat.
We’re delighted to hear how helpful you found Megan to be, I can assure you your kind words will be passed to their Management Team to highlight the excellent service they have provided, as this is the high standard we aim for at all times.
Thanks again and take care,
Clare
Denplan
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