Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
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Review summary
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What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Avoid Denplan There are better companies in these markets do your research first.
I quote one Barry. Review 25th July 2025
Avoid Denplan at all cost. Correct. Do your research first, their are better companies out there than Denplan, they have difficulty in communication with its clients.Read Denplan Trustpilot. and be enlighten of what this lot get up to. One star is tooooo good!! for them
You will notice if you call them, firstly talk to our voice mail answer phone, go on line, we will call you back!!!, anything but talk to a human. You the client. Read the Trustpoint review's for Denplan..Not good!! 17% very bad very bad !!
(As the USA boy Trump would say) LOL
I waited over 25 minutes for them to answer the phone.., If you want ping pong dentistry, this is the company for you. Most question to them are meet with, we suggest you talk with your dentist. and the dentist in turn says, best talk with Denplan. So both ends to the middle.
Make sure you get what you pay for, like a yearly
x-ray, which I think just gets forgotten about (saves money) this is where your teeth problems are picked up of course.before they start to ache!!!X Rays are very important even in 2025 !!! Don't let the dentist tell you otherwise!!
I have now changed my dentist, they picked up a problem straight away via the x-ray. my Denplan guy did not!! if your paying a lot of money make sure the dentist is doing his job properly.
Beware if you have a full set of teeth 32 or less, and you partner /wife has only 8 you will pay the same amount of money each month,which does not seem correct to me,
Keep an eye on the dentist and ask to see a new contract every year no matter what company your with. if you have teeth taken out why should you pay the same amount of money?? Ask more question of the dentist, why because their hiding behind Denplan.
My partner has stayed with them although they deleted us both for the payments scheme, That's efficacy for you. They told my dentist your both off the books, and told me just myself off the books.
Yet another phone call to put that right!!
They really can't be trusted to carry out the simplest of protcalls can they.
Research companies offering this service, along with the dentist of choice, ask question, make your money work for you, if you have health insurance see what that would add in cost to go that route.
I trust my thoughts' on the concept of private dentistry will be helpful to all WHO READ IT....
Remember, Research and Questions
Dr Eric Best Research Scientist Biological / Material Sciences.
November 4, 2025
Unprompted review
Reply from Denplan
Hello Eric,
Thank you for bringing your concerns to our attention.
In order for us to address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us already pleased be assured we will be in touch with you as soon as possible.
Thank you,
Clare
Denplan
Very easy and straightforward claims…
Very easy and straightforward claims process, and paid promptly
October 23, 2025
Unprompted review
Reply from Denplan
Hello Mr McMinn,
Many thanks for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
I've been a customer since 2019 and…
I've been a customer since 2019 and found their swift and kind service, website and care to be excellent. Most recently their agent Roshan did a superb job of sorting my membership transition from private to corporate.
November 3, 2025
Unprompted review
Reply from Denplan
Hi Jack,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear how helpful you found Roshan to be, I can assure you your kind words will be passed to their Management Team.
Thanks again and take care,
Clare
Denplan
Excellent support when I needed an…
Excellent support when I needed an emergency appointment whilst on holiday.
October 28, 2025
Unprompted review
Reply from Denplan
Hi Lloyd,
Thank you, we really appreciate you leaving us a five star review, we pride ourselves on the high level of service provided by our teams so it’s wonderful to read your kind words.
Many thanks,
Clare
Denplan
Handy during emergency
Denplan was handy and useful during my dental emergency.
October 9, 2025
Unprompted review
Reply from Denplan
Hello Priya,
Thank you very much for taking the time to leave a positive review of your experience with contacting our Emergency Helpline Team.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Reply from Denplan
Hello Kam,
Thank you so much for taking the time to leave us a positive review and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
it was quick and easy to submit my…
it was quick and easy to submit my claim and was paid very quickly.
October 21, 2025
Unprompted review
Reply from Denplan
Hello Melise,
Thank you, your feedback is wonderful for us to hear, as we strive to make claiming as simple and efficient as possible for our customers.
Thanks again,
Clare
Denplan
Easy process.
Easy , fast and smooth process in claim back dentist fees. Everything is well documented.
Have my plan via work. Very good benefit.
October 3, 2025
Unprompted review
Reply from Denplan
Hello Steve,
Many thanks for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service and the coverage your corporate policy provides for a long time to come.
Best wishes,
Clare
Denplan
Very easy to submit claims
Very easy to submit claims. Payout was quick. Service excellent
October 1, 2025
Unprompted review
Reply from Denplan
Hello Amar,
Thank you, your feedback is wonderful for us to hear, as we strive to make claiming as simple and efficient as possible for our customers.
Thanks again,
Clare
Denplan
Great service
Great service, easy to submit a claim. The process is quick and without any angst. Reviews and payments are made quickly. Highly recommended.
October 21, 2025
Unprompted review
Reply from Denplan
Hi Nigel,
Thank you, we are very grateful for you awarding us five stars.
We are always delighted to hear when our customers are feeling satisfied with our claiming process and the efficiency of their reimbursement, thank you for taking the time to leave us such a positive review.
Thanks again,
Clare
Denplan
Great response
Denplan found me an emergency appointment. They made contact arrangements and stuck to them. Brilliant response to an emergency situation. Contacted my usual dentist (on holiday) and agreed a way forward. So grateful for their efforts. Thank you.
October 21, 2025
Unprompted review
Reply from Denplan
Hi Barbara,
Thank you for kindly taking the time to share such positive feedback, it is wonderful for us to read.
We are delighted to hear how pleased you are with the support provided by our Emergency Helpline team, and that they were able to source you an appointment.
Thank you again for your review and for your kind words.
Take care,
Clare
Denplan
Further nonsense
Further nonsense. Denplan complaints contact me today and confirm they failed to cancel the policy in August. This puts them in breach of the 14 day cooling off period they are legally required to adhere to! They then processed the application mid October in error and now I have to go to the bank to cancel the direct debit that they incorrectly set up. They do not give a damn what inconvenience they cause. They just make excuses for their incompetence. They clearly have serious issues internally.
-They list dentists that have asked to be removed
- When you contact them they initially deny you took out a policy with them you have to read out their confirmation email!
- 2.5 months to process something that was cancelled. They have therefore breached the 14 day cooling off period. They just gloss over that!!
Do not give your business to this company
October 22, 2025
Unprompted review
Reply from Denplan
Hello Nick,
We're very sorry to hear that after contacting us you remain dissatisfied.
If you have responded raising your concerns please be assured these will be addressed. However, you can also contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
I've been with denplan for over 14…
I've been with denplan for over 14 years, fantastic company and always has been worth the policy price whenever I've needed it.
October 21, 2025
Unprompted review
Reply from Denplan
Hi Michael,
Thank you for sharing such a positive review.
We’re delighted to hear how satisfied you have been with your Denplan policy over the years and would like to thank you for your loyal custom. We want our plans to enable our customers to spread the cost of their dental care to help make it more affordable, so we are very grateful to receive your brilliant feedback.
We hope your plan enables you to access the dental care you need for a long time to come, thanks again for sharing and for choosing Denplan.
Take care,
Clare
Denplan
Amazing :-)
October 21, 2025
Unprompted review
Reply from Denplan
Thank you for taking the time to leave us a five-star review. We are very grateful for your positive feedback.
Thank you,
Clare
Denplan
Customer service dept is very poor when there is an issue
Terrible experience. My dentist closed and so I needed support to move to another dentist. For over 4 weeks I have been emailing for support and getting the same response asking me for name, address, registration number etc, every 3 days they ask for the same information again rather than looking in to the query which involves them refunding me some money for taking payment for services the dentist could not carry out. I am sure there would be a quicker and more informed response if I wanted to give them money.
October 20, 2025
Unprompted review
Reply from Denplan
Hello Hayley,
Thank you for bringing your concerns to our attention.
I apologise for the frustration caused, due to the nature of the data we handle as a health insurance company, the safety of our customers data is of paramount importance to us. When we receive a new email from a customer we ask for their details for security purposes and in line with GDPR. We may sometimes need to ask additional questions if the details a customer has provided do not match with what we have on the system. However, this should be a quick and straightforward process.
In order for us to investigate this further for you, you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code. We can then review the contact you’ve had with us and ensure your query is correctly addressed. However, please be assured I have highlighted your review with the relevant Management team.
Thank you,
Clare
Denplan
Great customer service agent Andrew.
Great customer service agent Andrew.
October 20, 2025
Unprompted review
Reply from Denplan
Hi Brad,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear how helpful you found Andrew to be, I can assure you your kind words will be passed to their Management Team.
Thanks again and take care,
Clare
Denplan
After recently needed emergency…
After recently needed emergency treatment when aboard my claim was settled within days . Excellent communication.
October 4, 2025
Unprompted review
Reply from Denplan
Hello Mr Williams,
Thank you very much, we are delighted to hear how pleased you are with the speed of your emergency claim reimbursement.
We really appreciate you taking the time to share your feedback and awarding us five stars.
Thanks again,
Clare
Denplan
Brilliant supportive help
The staff at Debplan were really helpful. After trying various dental practices for an emergency appointment for my severe toothache, they found am appointment for the following morning.
I cannot thank the enough for their help and understanding.
October 15, 2025
Unprompted review
Reply from Denplan
Hi Lynn,
Thank you for kindly leaving a five-star review of your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be and that they were able to source an emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
We hope you are now out of pain and are feeling better.
Thanks again and take care,
Clare
Denplan
Not all insurance companies are the same!
Quick, easy and very supportive. Great service.
October 15, 2025
Unprompted review
Reply from Denplan
Hello David,
Thank you for kindly taking the time to leave us a five-star review, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Clear policy cover description and…
Clear policy cover description and straightforward claim application process. The claim process has always worked with no inconvenience for over 5 years. I had access to my preferred method, which is an online claim.
September 29, 2025
Unprompted review
Reply from Denplan
Hello Pablo,
Many thanks for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
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