Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Have a Denplan policy through work for my family and I. Only recently used it and I must say the process for submitting claims and subsequent authorisation and payment has been seamless. Very timel... See more
Company replied
I was really impressed by the speed of response, bearing in mind that I contacted Denplan in the middle of the Christmas holiday period. I was a long way from my home surgery yet two hours later th... See more
Company replied
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Awful Website
Your bot is appalling and constantly sends you around in circles. All O wanted was to speak to a human as a patient and you don't have any option to do this unless its an emergency. Sack your web designer and start having some basic customer services!
October 10, 2025
Unprompted review
Reply from Denplan
Hello Ollie,
Thank you for bringing your concerns to our attention.
In order for us to investigate this further for you, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Fast payment, helpful calldesk.
Recently lost a filling whilst on holiday in Turkey. I emailed Denplan and got an immediate positive response. I received a temporary filling and made a claim on arrival home. I got confirmation of payment the next day.
October 10, 2025
Unprompted review
Reply from Denplan
Hello Mike,
Thank you very much for taking the time to share your experience.
We’re delighted to hear that our team was able to support you promptly while you were away and that your claim was handled quickly upon your return. Ensuring peace of mind for our customers, especially during unexpected situations, is very important to us. We appreciate your trust in Denplan and hope we continue to impress you with future claims.
Thanks again,
Clare
Denplan
The claim submission is easy and…
The claim submission is easy and straightforward. Processing time is very reasonable, and reimbursement is in line with the expectations.
October 9, 2025
Unprompted review
Reply from Denplan
Hi Tetiana,
Thank you, we really appreciate your feedback. We're delighted to hear how pleased you are with your claiming experience and the speed of your reimbursement.
Thanks again,
Clare
Denplan
I spoke with Beth who was incredibly…
I spoke with Beth who was incredibly helpful and nice. It was the first time contacting Denplan and I was pleased.
October 8, 2025
Unprompted review
Reply from Denplan
Hello Chelsey,
Thank you very much for taking the time to leave such a positive review of your experience with contacting us.
It’s wonderful for us to hear how satisfied you were with the service provided by Beth. Please be assured your kind words will be shared with her and her Management Team.
Thanks again and take care,
Clare
Denplan
Better to pay!
Service provided by dentists aren't monitored so its just a tick box exercise. Xrays done for the sake of it and served no purpose: so much so that hygienist didn't have the information needed.
Denist admin were keeping a score chart in the office for sold Denplan.
October 7, 2025
Unprompted review
Reply from Denplan
Thank you for taking the time to share your concerns.
We can confirm the General Dental Council is the regulatory body for dentists in the UK. Membership of Denplan is open only to individual registrants with the General Dental Council who are legally entitled to practise dentistry in the UK.
Denplan is not a regulatory body, therefore, we are unable to comment on the clinical opinion of any clinician. However, we can confirm with regards to radiographs dentists are obligated to refuse treatment without having an up-to-date x-ray, this forms part of their responsibilities under NICE (National Institute for Health and Care Excellence) guidance.
In order for us to further address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
Very easy online claims process and…
Very easy online claims process and payment made promptly within a few days of submitting my claim.
September 1, 2025
Unprompted review
Reply from Denplan
Hi Phil,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
Awful awful customer experience.
Awful awful customer experience.
On hold for an hour just to speak to a real person who then told me they could do nothing and I had to contact my dentist - who had already told me to contact Denplan. All i needed to do was add a new person to the plan. Their plan, not my dentist!!!!!!
HOW CAN THAT BE SO HARD.
Also the music on hold has now killed any enjoyment of ever listening to Coldplay ever again.
October 6, 2025
Unprompted review
Reply from Denplan
We really appreciate you taking the time to bring your concerns to our attention.
It’s very disappointing for us to read your comments and hear how unhappy you are with your experience contacting us.
For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss their treatments and what is covered by their policy with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with. What your policy covers you for is agreed by your dentist.
Saying this however, we'd like the opportunity to address your concerns and investigate these further. Please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you for your patience,
Clare
Customer Relations
Danish dental treatment Covered by Denplan
Recently while in Denmark I experienced pain with a tooth recently crowned by my local dentist. As having Denplan I phoned to establish if I was covered for treatment abroad. I was informed by a very pleasant lady that my policy had the appropriate supplement. I was advised to find a local dentist and ensure I got an itemised bill after I paid for any treatment required. The lady advised me that a claim form would need to be completed (which she emailed me whilst I was on the call) and the itemised bill be attached. It could be sent on by post or email.
On returning home I did as she asked. Within a couple of days of me having the completed form sent by email to Denplan, my claim was ok'd and the monies were placed into my account with no fuss.
September 11, 2025
Unprompted review
Reply from Denplan
Hi Mike,
Thank you so much for sharing such positive feedback of your experience when contacting us and claiming for your overseas emergency appointment. We are delighted to hear how satisfied you are with the service provided.
We really appreciate all feedback we receive from our customers, both positive and negative as it helps us to improve our products and services. We would really like to understand if there is anything we could do that would warrant a five star review. Please feel free to reach out to us at any time, you can contact us using this link: https://www.denplan.co.uk/contact
Thanks again,
Clare
Denplan
My regular dentist is over 70 miles…
My regular dentist is over 70 miles away from my home but he’s taken care of my teeth for such a long time I don’t want to change…it’s only a problem when I need emergency treatment which has happened… a couple of days of increasing pain I needed a dentist rapidly
Phoned Denplan early and left a message, Harry got back to me very quickly. Explained my dilemma and how rough I felt…within a short time he quickly found me an appt with a local dentist ..Great service and compassion over the phone..Thanks Harry 😊
October 1, 2025
Unprompted review
Reply from Denplan
Hi Chrissie,
Thank you very much for taking the time to leave a review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by Harry. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback. Please be assured your kind words will be shared with Harrys Management team.
We hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Amazing help when needed.
With my regular dentist being some distance from my home I was relieved to find that Denplan could help me to find relief from the dreadful dental pain that I had been suffering.
A great service. My thanks are the least I can offer.
September 29, 2025
Unprompted review
Reply from Denplan
Hi Roger,
Thank you for taking the time to leave us a five star review, we really appreciate it.
It's wonderful to hear our Emergency Helpline team were able to assist you and we hope you are now out of pain following your appointment.
We also hope that knowing our emergency helpline team is available 24/7 and 365 days a year provides you with some peace of mind.
Thank you again for taking the time to share your experience with us.
Clare
Denplan
Every time I try to log in there's a…
Every time I try to log in there's a problem! I'm just fed up.
September 23, 2025
Unprompted review
Reply from Denplan
Hello Robin,
I'm sorry to hear of the difficulties you've been experiencing and would like to look into this further for you.
Please kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us regarding your concerns already, please be assured we will be in touch as soon as possible.
Kind regards
Esther
Denplan
Login issue
I received an error issue when logging on. I used the chat function and they resolved it for me within 5 minuets. Awesome and responsive service.
September 25, 2025
Unprompted review
Reply from Denplan
Hi Dean,
Thank you so much for your positive review and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Went above and beyond in a dental emergency
After contacting a Denplan consultant (unfortunately I didn’t note his name), I was quickly helped to access emergency dental treatment in my area at a time when I had significant mobility issues due to a leg injury. This made it possible for me to receive urgent care for a severe wisdom tooth infection — which was at its worse, and more painful than the leg injury itself. All bills were covered by the policy, and the claims process was seamless. Overall, I would strongly recommend Denplan for their empathy, efficiency and value for money. The consultant went above and beyond at a moment when I was in considerable pain and agony.
September 5, 2025
Unprompted review
Reply from Denplan
Hi Konstantinos,
Thank you for your kind words and for taking the time to leave such a positive review of your experience contacting our Emergency Helpline Team. We hope you are now out of pain and feeling much better.
We’re delighted to hear how helpful you found the advisor to be and that they were able to source an emergency appointment for you.
Our aim is for our plans to help our customers budget for their dental care with confidence - without worrying about unexpected bills, so your feedback regarding your experience is wonderful for us to hear. We hope your policy provides you with some peace of mind for a long time to come.
Thanks again and take care,
Clare
Denplan
I have cancelled my plan due to the…
I have cancelled my plan due to the payment increase. I visit my dentist once a year and its not worth what I pay to what I pay for one visit. Also I asked what exactly I'm I paying for when the price went up. I was sent an email telling me. My money goes to,staff training, equipment and building maintenance?. I now pay less for one visit a year than what I was paying on the plan.
September 23, 2025
Unprompted review
Reply from Denplan
Hello Christine,
Thank you for bringing your concerns to our attention, we’re sorry to hear how disappointed you are regarding your fee increase.
I can confirm that is correct your fees could have increased for several reasons, such as practice training, inflation or cost of living. For our customers who have Denplan directly through their dentist it is our standard practice to direct them to discuss any concerns they may have with their dentist. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Therefore, if you would like to find out the specific reasons for the fee increase, I would suggest speaking to your dental practice who would be able to help you further.
Saying this however, we would also welcome the opportunity to discuss your concerns. To enable us to do this please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Thank you,
Clare
Denplan
⭐️⭐️⭐️⭐️⭐️ Great Experience with DenPlan
I've had an excellent experience with DenPlan over the last two years.
Communication: Their email communication is fantastic – I usually receive a reply the same day or the next, which is very reassuring.
Claim Submission: The online claim process is simple and easy to follow. The only small downside is that the site can feel a little clunky – it logs you out quite quickly and doesn’t offer much claim history in the portal. It would be great if it worked more like the Simply Health portal and if DenPlan had an app to make it even more convenient.
Claim Processing: They are very understanding of personal situations – happy to wait if extra documentation is needed – and once everything is provided, they respond quickly.
Overall, I’m very happy with the service and highly recommend DenPlan to others.
September 22, 2025
Unprompted review
Reply from Denplan
Hi Matthew,
Thank you so much for your thoughtful and detailed feedback.
We’re delighted to hear that your experience with us over the past two years has been excellent. It’s also great to know our communication and claim processing have been timely and supportive, our teams work hard to provide a high standard of service to our customers so it’s wonderful to see this recognised.
We also appreciate your constructive comments about our online portal. All customer feedback is very valuable to us and we’re constantly looking for ways to improve our services. Please be assured your feedback has been highlighted to the relevant team for review.
Thank you again for your kind feedback and take care.
Clare
Denplan
Not bad…
So far, it’s been pretty good. Only just joined the plan though, so very early days yet. Hoping all that follows goes the same way as my initial impression.
September 17, 2025
Unprompted review
Reply from Denplan
Thank you very much for leaving a positive review of your initial impression of us and thank you for choosing Denplan.
We hope we impress you with our service and your plan helps you to maintain excellent dental health.
Kind regards,
Clare
Denplan
Emergency Appointment
Julie, fantastic service from both yourself at DenPlan & Blossomfield Road Complete Dental Care, emergency appointment booked within 30 minutes and treated within the next hour. I'm feeling 1,000% better now Thank you very much
September 18, 2025
Unprompted review
Reply from Denplan
Hello Ian,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline team.
It’s wonderful for us to hear how satisfied you were with the support provided by Julie. Please be assured your kind words will be shared with her and her Management Team.
We are glad to hear you are feeling much better following your appointment and certainly hope you don’t ever find yourself in a similar situation again in the future. However, if you are ever in any pain or discomfort in the UK or overseas our emergency helpline team are also available to provide advice or assistance in a dental emergency 24/7, which I hope provides you with some peace of mind.
Thanks again and take care,
Clare
Denplan
Really simple claims process and very…
Really simple claims process and very quick response, which always seems to be the case. Thank You.
September 17, 2025
Unprompted review
Reply from Denplan
Hi Ian,
Thank you for taking the time to leave a review of your claiming experience. It's great to hear you’re happy with how easy it is to submit your claims to us and how quickly they are paid.
Your feedback is really valuable to us as this is the type of straightforward journey we want our customers to be experiencing.
Thanks again and take care,
Clare
Denplan
Easy process to submit claims and very…
Easy process to submit claims and very fast payout process. Very impressive.
September 9, 2025
Unprompted review
Reply from Denplan
Hi Darren,
Thank you, your feedback is wonderful for us to hear, as we strive to make claiming as simple and efficient as possible for our customers.
Thanks again,
Clare
Denplan
Denplan is so great
Denplan is so great. I am reassured that my dental treatments are covered and that I will be reimbursed in good time
September 1, 2025
Unprompted review
Reply from Denplan
Thank you so much for taking the time to share such positive feedback of your Denplan policy, we are very grateful.
We are very happy to hear how satisfied you are with your plan and the speed of your claim reimbursement. Our mission is to help our customers get access to the dental care they need so it’s wonderful for us to receive your kind feedback.
We hope you find your plan beneficial and it allows you to maintain great dental health for a long time to come.
Best wishes,
Clare
Denplan
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