Dentalinsurance.com Reviews 1,244

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the detailed explanations and personalized approach in finding suitable plans. The service provided is often described as efficient and easy to use, with consumers noting the smooth user experience and the website's navigability. However, some customers also noted occasional issues with inconsistent information from different agents, leading to wasted time and a cumbersome experience. A few people also mentioned difficulties in getting initial assistance, indicating that while most interactions are positive, there can be isolated instances of less efficient support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the competence, professionalism,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website and application... See more

Service

Customers consistently note positive experiences with service. Reviewers appreciated the ease of use, making... See more

Website

People report positive experiences with the website. Customers found it easy to navigate, search, and compare... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy to search and compare different dental insurance in my area. All the basic info I need to compare about plans was highlighted and easy to understand what I was getting. Signing up for the pl... See more

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

The person who assisted me is the reason for my 5-star review!!! Arleen was everything I would want in an insurance agent/customer service rep! She was friendly, professional, patient, explained me e... See more

Company replied


Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Incorrect referral by a DentalInsurance Sales person

I was told to contact Delta Dental directly about waiving the waiting period for the new dental plan because I was previously a Corporate Delta Dental plan member whose COBRA benefits ended on March 31st. I was then transferred to Delta Dental who had no idea what a Platinum for Everyone plan was and could not see any information of a new plan signup. I then had to call DentalInsurance.com again only to find out that I should have been directed to Morgan White insurance underwriter and at that only after 48 hours so my new plan request would be on their system. So one agent was knowledgeable, other had bad/wrong information and wasted my time

May 19, 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Oh no. Sorry about that. I've reached out to our Call Center supervisor to check in with the person you spoke to and make sure they're aware of the error they made. It's frustrating to have to jump through multiple hoops to get information, apologies for that. If you need any additional assistance, and you're willing to give us another try, please reach out. And, please have a good day and thanks for reaching out about this issue.

Rated 5 out of 5 stars

Very easy to search and compare…

Very easy to search and compare different dental insurance in my area. All the basic info I need to compare about plans was highlighted and easy to understand what I was getting. Signing up for the plan I chose took less than 5 mins and I did it all online without having to make a phone call to an insurance rep. Which I love I hate making phone calls 😉

May 15, 2026
Rated 5 out of 5 stars

I really appreciated this service

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services, making something that is usually difficult much easier. I would highly recommend this service

May 10, 2026
Rated 3 out of 5 stars

1ST PERSON NEEDS TO BE RETRAINED

THE 1ST PERSON I SPOKE TO TOLD ME THEY DID NOT HAVE A PLAN 245. I SAID IT WAS ON YOUR WEB SITE. I WAS NOT GOING TO ARGUE SO I HAD HER SWITCH ME TO SOMEONE ELSE. HIS NAME WAS I BELIEVE WAS CASEY? HE TOOK GOOD CARE OF ME. HE SAID WE DO HAVE A 245 PLAN.

May 6, 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. Thanks for your persistence on this. Glad you were able to get the plan you were interested in. I'm going to reach out to the Representatives you chatted with and see where things went off the rails a bit. Please feel free to reach out if you have any other questions, or if additional issues pop up. Thank you for trusting us with your business, and please have a good day.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look