The Dental Law Partnership Reviews 537

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach. Many people highlight the exceptional customer service, noting that the team is kind, patient, and provides clear explanations throughout the process. Reviewers also appreciate the quick response times, which contribute to a smooth and reassuring experience. However, some people were dissatisfied with the service, mentioning issues like prolonged delays, contradictory advice, and a lack of transparency regarding the progress of their claims. A few customers also felt that their cases were rejected without sufficient investigation or that the company did not adequately pursue their claims, leading to frustration and a sense of being strung along.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being kind,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied

Rated 5 out of 5 stars

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

537 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

James was absolutely fantastic in his…

James was absolutely fantastic in his handling of my case. Ultimately securing the most favourable outcome possible I will recommend to everyone I know!

September 25, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hello, thank you for taking time out of your day to leave a review! We're pleased to hear your experience with James has been so positive - we wish you all the best going forward :)

Rated 1 out of 5 stars

Led on a merry chase

I wrote this review 7 months ago and I wish I hadn’t. Over this 7 months Dental Law led me on a merry chase, exhausting me and putting my hopes up and then after all my efforts and my poor family dentist who exhausted considerable efforts to help me by providing records from years ago, they rejected my case suggesting that I could make my own claim online presumably because it wasn’t worth their while using the vaguest, spurious reasoning. In future I will wait before I trust a firm. I feel like such a fool.

(The lady I spoke to, Ms McCallum, was very professional, approachable and sensitive to my health condition. She made me very comfortable explaining sensitive information and was very understanding of the trauma I had experienced during my medical treatment. She made sure she checked if I was ok to divulge sensitive information so I felt ok to do so. The firm didn’t pester me after I approached them which gave me time to think about what I needed to say. At the same time, they got back to me immediately about a decision. This is the best law firm I have ever dealt with and MsMcFadden is the right person to deal with these sensitive cases. I can’t say enough basically)

September 24, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Nadia, thank you for taking the time to leave such a lovely review about DLP and Faye McCallum. We will pass on your kind words to her. We're thrilled to hear of your positive experience with the team and service you have received. We wish you all the best :)

Rated 1 out of 5 stars

DO NOT USE THE DENTAL LAW PARTNERSHIP.

DO NOT USE THE DENTAL LAW PARTNERSHIP.
If you have a complaint against a dentist report it to The General Dental Council.
They are highly professional, compassionate and trust worthy. I feel totally vindicated after The General Dental Council investigated and examined all the evidence I provided them with and their report concluded that "his professional practice fell far below the standard they would expect".
The Dental Law Partnership have none of the attributes or qualities of the General Dental Council. My experience with the DLP was appalling! A complete waste of my time and energy and it has had a huge impact on my emotional health.
After nearly seven years of dealing with the DLP and with no resolution in sight, I could not continue with the claim.
Every bad review I have read mirrors my own experience of the DLP.
To date I have spent over £15.000 trying to have the damaged rectified and that is on going.
I received £3.850.00 from the DLP and they got £39.000.00!!!!!
The Dental Law Partnership let me down, shame on them. DON'T USE THEM

September 21, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Peter,

Thank you for your feedback, and we are sorry that you are unhappy with the outcome of your dental negligence claim. It might be helpful for you if we explain how a complaint by a patient about dental treatment to the dental regulator, the General Dental Council, is different from a dental negligence claim, and why that matters. The General Dental Council is only concerned with whether dentists have behaved in accordance with their professional ethical standards and it does not provide any financial compensation for patients, whereas a negligence claim is concerned with whether the legal requirements for dental care have been broken and obtaining financial compensation for injured patients. Unfortunately, in our adversarial legal system a dentist’s insurers may resist settling a dental negligence claim for years resulting in mounting legal costs on both sides but at the Dental Law Partnership we take pride in supporting our clients’ claims for as long as it takes to achieve the compensation that is deserved. We hope that helps to address your concerns.

Yours sincerely
The Dental Law Partnership

Rated 5 out of 5 stars

Exceptional service

I was really apprehensive about calling as I didn’t know what to expect. The lady I spoke to was really patient and explained everything thoroughly. She took all the details and told me they would be in touch after reviewing my case. I was really surprised that I received a call back the same day. I’m really impressed with the service received.

September 19, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Michelle, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience with the team and service you have received so far. We wish you all the best :)

Rated 5 out of 5 stars

Great communication

Great communication, always kept up to date with progress, honest with expectations.

September 19, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Michael, thank you for taking the time to leave such a lovely review. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Tyla Westwood has been professional…

Tyla Westhead has been professional thought-out my claim and given invaluable advice.
Thank you, Raaj M

September 17, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Raaj, thank you for taking the time to leave such a lovely review for Tyla. We will pass on your kind words to her. We're thrilled to hear of your positive experience. We wish you all the best :)

Rated 5 out of 5 stars

Great team

Great team. Easy to claim. Everything is done behalf of claimant. Recommend. Successful outcome

September 16, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jolanta, thank you for taking the time to leave a review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

When considering pursuing a negligence…

When considering pursuing a negligence claim, it can be challenging to decide whether to enlist the help of a solicitor. However, my experience with The Dental Law Partnership reassured me from the very first contact until my case was resolved. I worked closely with Paula, the senior solicitor, whose communication and guidance were outstanding. Her professional demeanor and sincere advice made a significant difference throughout the process. I highly recommend The Dental Law Partnership for anyone seeking support in dental negligence cases.

January 3, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Col, thank you for taking the time to leave such a positive review for the Dental Law Partnership and Paula. We're thrilled to hear of your experience and Paula's professionalism while guiding you through your claim. We will pass on your kind words to her. We wish you all the best for the future!

Rated 5 out of 5 stars

Amazing service

Riya is amazing and kept me informed on the progress of my case the whole time. Thank you .

August 28, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Allison, thank you for taking the time to leave such a lovely review for Riya. We're thrilled to hear of your experience and that Riya kept you informed of the progress of your case. We will pass on your kind words to her. We wish you all the best as your case continues :)

Rated 5 out of 5 stars

Jaine was superb

Jaine was superb ! Polite knowledgeable and very helpful. This is a traumatic time and she was amazing at putting me at ease

August 26, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jayne, thank you for taking the time to leave such a lovely review! We're thrilled to hear your experience with Jaine has been so positive and will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

The dental law partnership have been…

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and her role checking o understood all the steps so far. The paperwork is really easy to understand and no scary law jargon!

August 13, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Alice, thank you for taking the time to leave such a lovely review! We're thrilled to hear your experience with Abigail has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Very honest professional and helpful…

Very honest professional and helpful all times

August 12, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Victoria, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good service

Can't fault the service so far, friendly, succinct, and understanding.

August 11, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Alex, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

I contacted them and they got back to…

I contacted them and they got back to me promptly. Within a few days i had an answer to my enquiry and the lady I spoke to was very pleasant and polite. She is a great representative for the company.

August 8, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Debbie, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Helpful team who are listening to my…

Helpful team who are listening to my health complaint..
Quick response time in letting me know the next steps.

August 7, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jo, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

From start to finish the process ran…

From start to finish the process ran very smoothly. Laura was very easy to talk to would return my phone calls straight away and kept me well informed what was going on. Highly recommend

August 5, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Susan, thank you for taking the time to leave such a lovely 5* review! We're thrilled to hear your experience has been so positive - we will make sure to pass on your kind words to Laura. We wish you all the best :)

Rated 5 out of 5 stars

Professional law firm

I recently reached out to the firm concerning my dentist's negligence and malpractice, and I must say that Faye was incredibly helpful and professional. I would highly recommend their services to anyone seeking assistance against dentists who may not be upholding their duty of care towards patients.

July 24, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Daniela, thank you for taking the time to leave an amazing 5* review! We're thrilled to hear your initial experience with Faye has been so positive - we will make sure to pass on your kind words. We wish you all the best :)

Rated 5 out of 5 stars

So quick and efficient

So quick and efficient

July 17, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Arjan, thank you for your review! We're thrilled to hear your initial experience with our team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Dental Enquiry

Fast response to enquiry and full explanation of service offered from Law practise. Professional and considerate staff and reassuring experience.

July 14, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Kirsten, thank you for leaving such a lovely review for DLP. We're thrilled to hear of your positive experience with the team. We wish you all the best for the future :)

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