The Dental Law Partnership Reviews 537

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach. Many people highlight the exceptional customer service, noting that the team is kind, patient, and provides clear explanations throughout the process. Reviewers also appreciate the quick response times, which contribute to a smooth and reassuring experience. However, some people were dissatisfied with the service, mentioning issues like prolonged delays, contradictory advice, and a lack of transparency regarding the progress of their claims. A few customers also felt that their cases were rejected without sufficient investigation or that the company did not adequately pursue their claims, leading to frustration and a sense of being strung along.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being kind,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied

Rated 5 out of 5 stars

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

537 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish with the Dental Law Partnership has been great, James is a credit to your company thanks for all your hard work.

July 14, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Danny, thank you for leaving such a lovely review for DLP and James. We're thrilled to hear of your positive experience and we will pass on your kind words on to James. We wish you all the best for the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service.
Regular updates as to progress of claim.
Clear information.
Solicitor who dealt with my claim was professional and knowledgeable, kept me informed of progress of my claim.
Managed my expectations and any worries I had well and rasponded quickly to any queries I might have had.
Very positive experience after poor event via injury I sustained.

July 10, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for leaving such a lovely review for DLP. We're thrilled to hear of your positive experience. We wish you all the best for the future :)

Rated 5 out of 5 stars

I highly recommend DLP...

The Dental Law Partnership have been exemplary. I really do recommend using them for your Dental Negligence issues.

Tyla has been thorough, consistent and has kept every promise in terms of timelines and responses.

I feel I have recieved justice for the negligence I recieved. Although it has been a 4 year process I feel very pleased it has now come to an end and I have some compensation to reflect the awful situation I was put in back then.

July 9, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Michael, thank you for leaving such a lovely review for DLP and Tyla. We're thrilled to hear of your positive experience and we will pass on your kind words on to Tyla. We wish you all the best for the future :)

Rated 5 out of 5 stars

Extremely professional service

Extremely professional service. Thorough discussion and communication regarding the process and next steps

July 8, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Margaret, thank you for taking the time to leave such a lovely a review! We're thrilled to hear your experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

I had a positive experience working…


I had a positive experience working with DLP on my dental negligence claim. The team was professional, responsive, and clearly knowledgeable about the legal process. They guided me through each step, explaining everything in a way that was easy to understand. I felt supported throughout, and appreciated their commitment to securing a fair outcome. I would recommend DLP to anyone dealing with a similar situation

July 4, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Damian, thank you for taking the time to leave a review! We're thrilled to hear your experience with the team has been so positive - we wish you all the best :)

Rated 2 out of 5 stars

Not impressed

Not impressed. Took near on a year to have two different litigation workers and find out last month a missed email from late May - stating no claim.
I don't feel like both sides have been looked into correctly personally.
Considering the dentist never referred me to a periodontics and my teeth fell out when told I could have vaneers, I am very surprised with this outcome.
Had nothing but problems and false promises from the dental practice.

June 2, 2025
Unprompted review
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Reply from The Dental Law Partnership

Thank you for your review. We understand that you missed the email we sent you about your case, and you are welcome to contact us on 01270 613320 if you would like to discuss your concerns further.

Rated 5 out of 5 stars

Very professional and positive…

Very professional and positive experience
Jaine was thorough and helpful on the phone

July 3, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Paul, thank you for taking the time to leave a great 5* review! We're thrilled to hear your initial experience with Jaine has been so positive, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

New customer

Nicky was very patient and informative.
Great first impression of DLP!

July 3, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sunny, thank you for taking the time to leave a great 5* review! We're thrilled to hear your initial experience with Nicky has been so positive, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

The call back system is brilliant

The call back system is brilliant, you listened to me and understood my concerns, and asked good questions.. 👌🏽

July 3, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Katie, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Polite and understanding

Polite and understanding. Very professionsl

June 30, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi David, thank you for taking the time to leave such a fabulous 5* review! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

A few years ago I strongly suspected…

A few years ago I strongly suspected that I was the subject of dental negligence, so I contacted The Dental Law Partnership for legal advice. The Dental Law Partnership agreed that I had a case and Justine Jones was appointed as my solicitor. Justine carefully guided me through every stage of this complex legal case and made everything straightforward and easy for me.
The whole process took a few years but it was worth the wait as I've recently found out that this dentist accepts being negligent. I've now agreed to settle out of court with this negligent dentist for a 5 figure sum.

I highly recommend The Dental Law Partnership and Justine Jones - thank you very much!

June 19, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a positive review! We're so pleased to hear you had such a positive experience with The Dental Law Partnership and Justine. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Excellent all the way

Excellent all the way, very helpful staff professional and talked me through every detail Tyla was brilliant. would very much recommend Dental Law Firm to anyone in need.

June 19, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sadie, hank you for taking the time to leave such a positive review! We're so pleased you have received excellent customer care from Tyla, we will pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

Jaine was very proactive

Jaine was very proactive, extremely informative and very friendly.

Whilst this is only at the initial start of my claim, if the complete process follows on from how Jaine has started then I believe the whole experience will be professional, efficient and most importantly, successful!!

June 17, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased you have received excellent customer care from Jaine and we will make sure to pass on your kind words - we wish you all the best :)

Rated 5 out of 5 stars

My initial enquiry was dealt with promptly and professionally.

My initial enquiry was dealt with promptly and professionally, by telephone, by one of the Customer Advisers. I was called back very quickly after the initial call with details of how to proceed and what would happen next. All seems great so far.

June 16, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Dawn, thank you for taking the time to leave such a positive review! We're so pleased you have received excellent customer care - we wish you all the best :)

Rated 5 out of 5 stars

Thank you Niamh wells for everything…

Thank you Niamh wells for everything you have helped with so I could clearly understand the process you always responded in a way that makes it easy for me to understand thank you so much

June 13, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Lisa, thank you for taking the time to leave such a positive review! We're pleased to hear you positive feedback and you kind words towards Niamh. We will pass this on to her - we wish you all the best :)

Rated 5 out of 5 stars

Thank you to Nick Hampson and the whole DLP team

Thank you to Nick Hampson and the whole DLP team for great communication throughout my case and delivering a great outcome. Nick called or emailed regularly to keep me updated on my case while the other side dragged their feet, he always took the the time to explain each step of the process and any advice that was being given. Suffering from complications is never pleasant but I appreciate DLP
taking the time to understand how my life was affected, pushing for a favourable outcome and all in a stress free way.

June 1, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a lovely review! We're so pleased Nick and the team were helpful to you throughout your claim. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

good to communicate with and helped a…

good to communicate with and helped a lot

May 27, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased you have received excellent customer care - we wish you all the best :)

Rated 5 out of 5 stars

I was contacted very quickly after my…

I was contacted very quickly after my initial enquiry, Faye explained everything I needed to know to know.
Hopefully I’ll get the issue with my dentist resolved soon.

May 22, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Neil, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive and Faye explained everything for you. We will pass this message onto her! - we wish you all the best :)

Rated 5 out of 5 stars

They set out from the beginning the…

They set out from the beginning the time scale for my case and helped explain the process in great detail. They helped me to achieve a good outcome, which will help me in my future treatment plan.

May 22, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jack, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Straightforward and stress free

I'm very grateful to senior solicitor Nick Hampson for his work. Obviously taking legal action after being the victim of negligence or malpractice is both daunting and stressful, but the entire process was made much easier by his clarity and professionalism. I was kept up to date at every step and in an accessible and easy to understand way. I felt confident that I was receiving good advice which really reassured me. I wouldn't hesitate to recommend The Dental Law Partnership to anyone seeking compensation for negligent treatment.

May 22, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave such a lovely review! We're so pleased Nick was so helpful to you throughout your claim process. We will pass your kind words on - we wish you all the best :)

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