The Dental Law Partnership Reviews 537

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach. Many people highlight the exceptional customer service, noting that the team is kind, patient, and provides clear explanations throughout the process. Reviewers also appreciate the quick response times, which contribute to a smooth and reassuring experience. However, some people were dissatisfied with the service, mentioning issues like prolonged delays, contradictory advice, and a lack of transparency regarding the progress of their claims. A few customers also felt that their cases were rejected without sufficient investigation or that the company did not adequately pursue their claims, leading to frustration and a sense of being strung along.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being kind,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied

Rated 5 out of 5 stars

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

537 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Rebecca was great

Rebecca was great, kept me informed all of the way, claims do take a while, but that’s same with most of them, but won compensation, so I’m happy.

May 19, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Tara, thank you for five stars! We're thrilled to hear Rebecca kept you informed throughout your claim - we wish you all the best :)

Rated 5 out of 5 stars

Thank you Ms Hawley and DLP

Thank you Ms. Isabella Hawley for your work dedication. It was a pleasant experience having been assisted by you. Thank you DLP for the professionalism.

May 14, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Florence, thank you for taking the time to leave such a great review! We're so pleased to hear Isabella and the team at DLP have provided you a positive experience. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Excellent

I am so grateful for all the help that I have received from the Dental Law team. Wonderful staff. Pleasure to deal with. Good result.

May 7, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sharon, thank you for taking the time to leave a review! We're so pleased you have received excellent customer care - we wish you all the best :)

Rated 5 out of 5 stars

Thank you The Dental Law Partnership

I have been let down by my dentist who misdiagnosed osteomyelitis for a dental abscess and delayed my treatment. I was in agony for over 12 months until they referred me to the Maxillofacial. The Dental Law Partnership were recommended to me by another law firm. Thank goodness someone believes in my case. Thank you Dental Law Partnership and Leah whom I spoke with over the phone.

April 28, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Julie, huge thank you for leaving such a great review! We are so pleased to hear your case has been accepted, we will pass your kind words onto Leah and the team - we wish you all the best :)

Rated 5 out of 5 stars

Dental law help me with my claim for…

Dental law help me with my claim for poor dental work that was done . Kept me up to date with every think and nick hampson was excellent in the work he did and very helpful and gave excellent advice to me would highly recommend dental law to anyone . Was stress free as they help me along the way .

April 24, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so pleased your experience with the team and Nick. We will pass your kind words on - we wish you all the best :)

Rated 5 out of 5 stars

Great customer service

I've only just started my journey with Dental Law but currently I feel like I've made the right decision.

April 22, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jade, thank you for leaving 5 stars! We're thrilled to hear your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Nicky was courteous

Nicky was courteous, polite and professional. She has a caring nature and guided us through the whole process.

April 22, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Anthony, thank you for taking the time to leave a review! We're so pleased Nicky was so polite and professional - we wish you all the best :)

Rated 5 out of 5 stars

I have been speaking with Jaine on…

I have been speaking with Jaine on behalf of my daughter and have found things very straight forward Jaine has been brilliant and we have been kept in the loop from day 1 thanks jaine

April 17, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Liam, thank you for leaving 5 stars! We're thrilled to hear your experience with Jaine has been so positive - we wish you all the best in your daughters claim :)

Rated 5 out of 5 stars

After having issues with treatment from…

After having issues with treatment from a private dental company over the last 18 months and paying out alot of money, The dental law accepted my case and from initial contact to accepting my case was less than an hour. Leah was very polite and quick to respond. Here's hoping they can settle my case rather promptly.

April 17, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sarah, thank you for taking the time to leave a review! We're so pleased to hear your case has been accepted - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Dental negligence

So far, I have been extremely impressed with the care and professionalism of Dental Law.
I received a call the next day after completing a claim form on line. From my first contact with Jaine, I felt genuinely listened to and taken seriously. Jaine was extremely clear, helpful and respectful. Although my claim is in its early stages, I already feel confident that Dental Law understand the sensitivity and importance of me wanting to make a claim.

April 14, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi, thanks for the five stars! We're thrilled to hear your experience with Jaine and the team has been so positive - we wish you all the best in the next stage of your claim :)

Rated 5 out of 5 stars

Faye was so lovely and customer service…

Faye was so lovely and customer service was amazing

April 14, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Lillyanne, thank you for taking the time to leave a review! We're so pleased to hear Faye provided excellent customer service - we wish you all the best :)

Rated 5 out of 5 stars

Expertise and professional dentistry advice

I called dental law after a tooth extraction left in me in severe pain and unable to chew my food properly, dental law were very helpful and empathetic giving me the guidance to request my records and to hopefully give me an unbiased expert insight.

February 11, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Stacey, thanks for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Nick was fantastic

Nick was fantastic, guided me through the whole process and answered all my questions!

April 10, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jessica, thank you for leaving a review! We're so pleases Nick was so helpful and guided you through the process - we will pass your kind words onto Nick :)

Rated 5 out of 5 stars

Compassionate

Compassionate, caring and excellent communication

April 9, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Jan, thank you for leaving us five stars! We're so pleased to hear of your experience, we will pass your kind words onto the team - we wish you all the best :)

Rated 5 out of 5 stars

Initial Interaction

A quick response following both my initial enquiry, and then following my initial phone call. Staff have been helpful, polite and positive. I am looking forwards to working further with them.

April 8, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Abby, thank you for taking the time to leave a review! We're thrilled to hear your initial experience with the team has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Paula was fantastic!

Paula was the most patient and lovey solicitor, she was kind and informative and answered all me queries about my case.
She guided me through the whole process and gave her knowledgeable opinion throughout!

April 7, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Emily, thank you for taking the time to leave a review! We're so pleased to hear Paula was so kind and informative throughout your case - we wish you all the best :)

Rated 5 out of 5 stars

A very speedy response all my…

A very speedy response all my questions were answered full in a very friendly manner

March 31, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi David, thank you for the five stars! We're thrilled to hear your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Positive experience, professional service

I am pleased with the process and outcome. It took a number of years due to the nature of my case and was a frustrating situation, but the Dental Law Partnership took care of everything for me and Kyle kept me informed throughout the whole process. Also, there was always someone available to speak to and help with any queries. It has ended in a result I am pleased with and I am so glad my case was worth pursuing.

April 1, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Shannon, thanks for leaving such a great review! We're so pleased to hear your experience was so positive and you have reached settlement - we wish you all the best :)

Rated 5 out of 5 stars

I have nothing but thanks for this…

I have nothing but thanks for this team. From the initial phonecall I made when I had a query about the possibility of a claim... they have been nothing but professional, kind, calm and understanding of the issues I have faced. Nothing can really replace the pain and loss involved personally... but at least being heard - and hopefully some sort of justice can be an analogue. If you find yourself in the unfortunate position of needing them... you'll be glad they exist too. My thanks to everyone at every stage of my complaint.

March 26, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi Richard, thank you for taking the time to leave a review! We are thrilled to hear your experience at each stage has been so positive. We will pass your kind words onto the team - we wish you all the best :)

Rated 5 out of 5 stars

Brilliantly handled

Handled my claim really well. Kept me updated regularly and were clear and concise with all information. I’d definitely recommend.

March 24, 2025
Unprompted review
The Dental Law Partnership logo

Reply from The Dental Law Partnership

Hi John, thanks for the five stars! We're so pleased your experience with the team was so positive - we wish you all the best :)

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