The Dental Law Partnership Reviews 537

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional approach. Many people highlight the exceptional customer service, noting that the team is kind, patient, and provides clear explanations throughout the process. Reviewers also appreciate the quick response times, which contribute to a smooth and reassuring experience. However, some people were dissatisfied with the service, mentioning issues like prolonged delays, contradictory advice, and a lack of transparency regarding the progress of their claims. A few customers also felt that their cases were rejected without sufficient investigation or that the company did not adequately pursue their claims, leading to frustration and a sense of being strung along.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team for being kind,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the staff... See more

Claim

Reviewers mention ambiguous feedback about claim. Many customers report positive experiences, highlighting... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good experience- this firm kept me updated and helped me to win my case ultimately. Their terms were clearly defined from the outset and they ensured I understood every aspect of things. I am h... See more

Company replied

Rated 5 out of 5 stars

Well,... Never did I think claiming compensation would be so easy. I had the pleasure of Nick, he is kind, considerate, understanding, knowledgeable, realistic and reassuring, and above all...... See more

Company replied

Rated 5 out of 5 stars

The dental law partnership have been helpful and keeping me up to date with how my claim is progressing and time frames etc. Abigail has been great: so friendly and clear on explaining the process and... See more

Company replied

Rated 5 out of 5 stars

The DLP can not be faulted in their sensitive care and commitment to my case. I would never have imagined that going to a dentist for care would end up with me having to take action action against... See more

Company replied


Company details

  1. Law Firm

Written by the company

The Dental Law Partnership is a specialist firm of dental negligence solicitors providing high quality legal representation exclusively for patients who have received negligent treatment from their dentist. Described as ‘market leader in dental claims’ by The Legal 500, we are the nationwide dental claim specialists, representing patients in the majority of the dental negligence claims brought in England and Wales today. Most of our cases are run on a ‘no win, no fee’ basis allowing access to justice for dental patients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

537 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

They only want your money.

These clowns tried to sue me on behalf of a patient whom I had treated for years. The patient did not complain about me but another dentist. I was dragged into it by this rabble because their tactic is to throw as much mud as possible and see what sticks. The patient was told she might get tens of thousands of pounds in compensation. No mud stuck at all, as I knew it wouldn’t, as we were always a very decent and honest NHS practice and once the experts told these monkeys their case had no merit, it was dropped and the patient basically told to get lost. Once they realised they could make no money from her she was dumped. If you have a genuine case of dental neglect and unfortunately this does occasionally occur, I would advise not to use this outfit. They are also notorious within the dental profession for constantly trying to sue dentists over the slightest thing and losing. The legal indemnity companies that look after doctors and dentists are very aware of them and usually make a special effort to defend their clients by going to court and refusing to settle when they are involved as they know the cases are very often completely baseless and nothing more than a shameful attempt at obtaining an offer of a settlement to avoid the bother of going to court. If you have a genuine case you are more likely to get an offer to settle if you use a different solicitor. If you use this lot, as soon as the indemnity companies see their name, they tend to aggressively defend and take it all the way to court and they usually win, this bunch have a poor record of success in court. Be warned!

March 24, 2024
Unprompted review
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Reply from The Dental Law Partnership

We cannot identify you from the details provided but it appears that one of your former patients was unhappy with your treatment and instructed us to bring a claim against you. We would like to correct some of your inaccurate assumptions:
• To initiate a claim against you we have received expert evidence which was critical of the care you provided.
• We are likely ‘notorious’ among dentists because we are the leading dental negligence firm in the country. The overwhelming majority of our cases are successful and we often pursue cases that other less specialised firms are unable to do so.
• We settle hundreds of dental negligence cases every year with all the dental indemnity providers.
You can read more about our successful settlements by heading over to client stories page on our website.

Rated 5 out of 5 stars

Professional and helpful.

If you need a specialist dental solicitor this is the form to choose. Always professional and helpful, can't think of anything negative to say about them. I would strongly recommend them..

March 6, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Barbara, thank you for taking the time to leave a review! We're so pleased your experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Good communication and helpful staff…

Good communication and helpful staff to help to understand the process. Always available to ask questions and quick to respond to queries.

March 21, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sue, thank you for leaving such a great review! We're so pleased you received good communication and your queries were answered quickly - we wish you all the best :)

Rated 5 out of 5 stars

Dental Law Partnership

All I can say is, thank you Niamh, I am very grateful for the time and effort you have given my case. 😊

March 20, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Martin, thank you for taking the time to leave a review! We're so pleased Niamh was so helpful - we wish you all the best :)

Rated 5 out of 5 stars

At ease

They are so quick and made me at ease

March 18, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Lynda, thank you for taking the time to leave a review! We're so pleased your experience has been so positive - we wish you all the best :)

Rated 5 out of 5 stars

Always there for help required

The company, Ms Jenkinson and her team were very helpful and understanding.

March 18, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Josephine, thank you for taking the time to leave a review! We're so pleased the team have been so helpful and understanding - we wish you all the best :)

Rated 5 out of 5 stars

As soon as I saw the healthy tooth root, I absolutely knew in my heart that something was very wrong & that the tooth shouldn't have been pulled out

I spoke to Sally who was very clear & direct while also empathetic, reassuring and kind. I hope you pay her well! She's worth it. Talking to her & explaining what's gone on made me feel better because I felt listened to & heard. For a lot of us older, poor & worn out uglies this is increasingly rare. She made me feel justified in questioning the bad treatment I've faced. The horrible distress, anxiety, fear and mistrust caused by a whole series of bad dental practices were recognised as such giving me more confidence & hope to find a place where I'll be treated ethically & fairly. Thank-you Sally

March 12, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Sarah, thank you for leaving such a great review! We are thrilled to hear Sally was so empathetic and kind. We will pass your kind words onto Sally - we wish you all the best :)

Rated 5 out of 5 stars

Nice

Nice, polite and helpful communication. Straight to the point and sensible questions. Fast acting and quick answers.

March 7, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for taking the time to leave a review! We're so thrilled to hear your experience was so positive - we wish you all the best :)

Rated 5 out of 5 stars

From my first contact with Dental law…

From my first contact with Dental law they have been quick with their replies. My first point of contact was Faye, she was very understanding and kind. She gave me assurance she would get back to me in a day or two, and did exactly that.so far so good.

March 4, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Mammad, thank you for taking the time to leave us five stars! We are so pleased to hear your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Very good service and explain things…

Very good service and explain things well and are fast to respond

February 27, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Hayley, thanks for leaving us five stars! We appreciate your positive feedback :)

Rated 5 out of 5 stars

Jaine made the whole initial enquiry…

Jaine made the whole initial enquiry process very straightforward .She was kind and courteous throughout and kept in regular contact with me. I was quite daunted by the process but she helped me understand everything and answered all my questions which put me at ease so thank you.

February 24, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Toni, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

Rated 5 out of 5 stars

Professional and Caring Service

My case spanned over 4 years from my initial contact with Dental Law to receiving my compensation and I would like to extend my heartfelt gratitude to Jennifer Paine and her team for working tirelessly on what has been a very complex case involving multiple dentists within the same practice over a prolonged period of time. Jennifer’s professionalism and dedication were second to none, keeping me informed at every stage of what turned out to be a very complex process. I would highly recommend Dental Law to anyone who has suffered some form of dental negligence.

December 31, 2024
Unprompted review
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Reply from The Dental Law Partnership

Hi Sharon, thank you for taking the time to leave a such positive review! We are thrilled to hear your experience with the team was so positive and the service you received was excellent - we wish you all the best :)

Rated 5 out of 5 stars

We appreciate your time

We appreciate your time, prompt professional feedback, and Jaine's point of contact and sensitivity when assessing our case.
Given the company's experience, we trust they will continue delivering positive outcomes.
Recommend contacting The Dental Law Partnership if you need assistance in this field.

February 10, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Loureen, thank you for taking the time to leave a review! We're so pleased your initial experience with Jaine was so positive - we wish you all the best :)

Rated 5 out of 5 stars

I made an initial enquiry online and…

I made an initial enquiry online and got a call back from a very kind and understanding team member. She went through all the initial questions and was very patient.

I was amazed at how professional the service is

February 13, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Paul, thanks for leaving five stars! We're so pleased you found our team to be so kind and understanding - we wish you all the best :)

Rated 5 out of 5 stars

Grateful for Dental Law…

I am incredibly grateful to Dental Law Partnership for taking on my case. Their deep understanding of dental law gave me confidence that my case was in the right hands.

February 14, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Nas, thank you for taking the time to leave a review! We're so pleased your case has been accepted - we wish you all the best :)

Rated 5 out of 5 stars

Review

Isabella made the process easy and took a lot of stress away from a stressful situation, the team were very quick to act on all information and kept me upto date thought the whole process.

February 13, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi, thank you for the five stars! We're thrilled to hear Isabella was so attentive and and helpful - we wish you all the best :)

Rated 5 out of 5 stars

Professional

I can’t give any fault to the dental law partnership. They are very proffesional and the staff are very friendly and helpful. I would like to give a shout out to Isabelle Hawley. Isabelle is the person that has handled my case. She is very professional, never hesitated in answering questions I asked. She is very thorough with her job and takes pride in what she does. I’d recommend this partnership to anyone.

February 12, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Scott, thank you for taking the time to leave a review! We're so pleased Isabelle was professional and attentive to your case - we wish you all the best :)

Rated 4 out of 5 stars

Immediate phone call back to my initial enquiry

Immediate phone call back to my initial enquiry. It did take some time to reconnect due to times not being adhered to precisely but when we did connect the process of providing information was easy. I now await the outcome of my case.

January 31, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Fiona, thank you for taking the time to leave a review! We appreciate your feedback - we wish you all the best :)

Rated 5 out of 5 stars

Choose these people

From the first phone call, someone was listening to every concern I had. They are very professional, courteous and made me feel valued.

February 5, 2025
Unprompted review
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Reply from The Dental Law Partnership

Hi Willow, thank you for taking the time to leave a review! We're so pleased your initial experience with the team was so positive - we wish you all the best :)

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