Derma Muse Reviews 225

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the customer service and staff, highlighting their helpfulness and professionalism in resolving issues. Many found the support team to be very responsive and efficient, making them feel well taken care of. However, some people were dissatisfied with the product quality, noting that it often did not meet expectations, with issues like not changing color as advertised, appearing too white or "cakey" on the skin, or having a low-quality feel. There were also mixed opinions regarding the product itself and the ordering process, with some experiencing problems with automatic reorders and unreceived items.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers express significant disappointment,... See more

Quality

Customers had negative experiences with quality. Many reviewers report that the product feels heavy, greasy,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and efficiency of... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers express frustration with unexpected... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise specific staff... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Firstly, the product came after 22 days, i used it and it reacted to my sensitive skin. So i wont be able to use it. Secondly, i was charged and it was automatically reordered today the same date I bo... See more

Rated 3 out of 5 stars

Initially I was disappointed with the product and tried contacting the seller but received no response. After leaving negative feedback, the seller then got in touch and issued a full refund. Wh... See more

Company replied

Rated 3 out of 5 stars

I should have read the reviews in trust pilot before buying. I ordered two sticks of Derma Muse in the hope to find a product that looks natural. I tried it a few times and every time I looked like... See more

Company replied

Rated 3 out of 5 stars

I tried it, but did not change color as much as I would like. Probably it didn’t fit to my skin. I wrote to the company and thank God they accepted a refund. They were very polite and in two days I go... See more

Company replied



Contact info

3.1

Average

TrustScore 3 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Not thrilled. Color doesn't match

Update: I did receive a prompt refund following my review, which was appreciated. Previous comments re: continued charges were quickly addressed without issue. My review for the product remains.

The product didn't color match me as advertised. It was too light and did not provide the coverage advertised.

November 30, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Melissa! We're really sorry to hear about your experience. This is not what we want for you. Please check your email. We want to make this right. Thank you!

Rated 5 out of 5 stars

Excellent product

Excellent product, at 68 I had given up on finding something for my age group, took a chance and I’m very happy with the quality of the product. Will be reordering again soon. Thanks GMR

December 24, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed by weight and feeling

The foundation goes on very heavy and feels like a paste on the skin. The ads make it seem light and not cakey but we found the opposite. Sadly, this was disappointing for us.

January 1, 2026
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Linds! We're so sorry to hear about your experience! This is not what we want. We'd like to make this right. Please check your email and give us a chance. Thank you!

Rated 3 out of 5 stars

Did not work for me

Initially I was disappointed with the product and tried contacting the seller but received no response. After leaving negative feedback, the seller then got in touch and issued a full refund.

While the product wasn’t right for me and communication could have been better at first, the issue was eventually resolved and I am happy with the outcome.

November 18, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Ellie! We're really sorry to hear about your experience. This is not honestly what we want and we aim to make this right as soon as possible. We kindly ask you to send us an email at support@dermamuse.co with a subject line "Ellie S TP" so we know it's you. We hope to hear from you soon. Thank you so much!

Rated 5 out of 5 stars

I would like to say that the customer service was great

I would like to say that the customers service members were excellent. I had ordered your products and didn’t realize I had subscribed. Unfortunately the product didn’t work for me. The navigation on the site is very frustrating when trying to find account and/or unsubscribe options for the products. I was concerned when I was forced to reach out to customer service to resolve the issue, but I got a quick response and was able to resolve the issue with getting a credit and unsubscribing for future products.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Product was terrible and I’m still…

Product was terrible and I’m still fighting with them for a refund. Stay away from this company!!!!!

November 1, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hello Amy! We're so sorry to hear about your experience but please allow us to make this right. Kindly, check your email as soon as you get a chance. Thanks.

Rated 2 out of 5 stars

The product was nothing like it was…

The product was nothing like it was advertised to be.

October 6, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Aimee! Our sincere apology! Please give us a chance to make this right, asap. Please send us an email with " Aimee TP" on the subject line, so we know it's you. Thank you so much!

Rated 1 out of 5 stars

The color was to light in both shades I…

The color was to light in both shades I got iam debating on getting the darkest shade and I can't return the 2 I have

November 3, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Christina! We're sorry to hear about your experience. We want to make this right asap. We have sent you an email. Please check as soon as you get a chance. Thank you so much!

Rated 1 out of 5 stars

Never arrived

I bought the product on November 23th and still haven’t received the purchase. I already contact them and still no solution or any explication

November 23, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hello Catalina! We are so sorry about this and for the extreme delays. We are now investigating why your country's customs still holding up all the orders including yours. Please check your email as soon as you have a chance. Thanks.

Rated 1 out of 5 stars

This is no foundation

This is no foundation. It is simply a paste that dissapears as it is spread. My face feels sticky all day. I have wasted my money and will be throwing out the used one and selling the unused one on ebay to, hopefully, recover some of my expense.

December 20, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. Please allow us to make this right. Kindly, send us an email at support@dermamuse.co with " Lizzie Rice TP on the subject line, so we know it's you. We hope to hear from you asap. Thanks

Rated 4 out of 5 stars

The product is good

The product is good, easy to apply and the brush makes it easy to smooth out. It takes a little to get used to the application but it smoother out your skin nicely. You do need to work on smoothing into the pores in certain areas- and the brush gets full of product easily which makes it harder. I could be using too much product or pushing too hard- not sure. The brush is not cleanable so it was gooey by the time you get to the end.
When you buy it’s the subscription or nothing I feel- I tried to cancel the restock but could not get any response. Finally I replied to my next order and they cancelled after receiving.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have not received my order yet

I have not received my order yet. Almost lost hope (and my money).
Could you let me now what happened??

November 2, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hello Patricia! We truly understand you and we want to make this right as quick as possible. please email us at support@dermamuse.co with the subject "Patricia TP" so we know it's you. We will be waiting for your email. Thank you!

Rated 1 out of 5 stars

This item is nothing like advertised

This item is nothing like advertised. Its sticky feeling on the skin, dose not cover well and overall trash.

December 18, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Katherine! We're so sorry to hear about your experience with our foundation. We don't want you feel disappointed. Please allow us to make this right. We have sent you an email. Kindly, check as soon as you have a chance. Thank you!

Rated 1 out of 5 stars

I never received my order

October 20, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

Hi Maria! We do apologize for this and we want to make this right as soon as possible. Please check your email when you get a chance. Thank you.

Rated 1 out of 5 stars

The foundation is terrible

The foundation is terrible, color match turns invisible and covers nothing. It feel chalky and sticky. Would not recommend

December 11, 2025
Unprompted review
Derma Muse logo

Reply from Derma Muse

We're so sorry to hear about your experience with our foundation. We sincerely want to make it up to you asap. Please send us an email at support@dermamuse.com with "Don't Like It" on the subject line so we know it's you. Thank you!

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