Derma Muse Reviews 225

The service from Derma Muse was excellent after a problem with the order. My money was refunded as promised, and that's a very positive experience in this jungle of net trading.

Really excellent customer service from April when I reached out with an issue.

Love the foundation makes my face glow and also makes it soft

This people are scammers. I ordered their buy 2 get 2 offer and mislead me to auto subscribe. I never got the product, when I contacted them they told me that it was delivered and that if there were any issues regarding the delivery to contact the delivery company, I contacted them and they told me that I needed to contact the product company and they kept me like that for about a month and suddenly they stopped answering my emails, calls and everything. They charged me $80.00 (because I auto subscribe) and no one has taken responsibility with this. DON’T BUY FROM THEM

Updated 1
They contacted me and said they were going to issue a refund. I hope is true.

To be honest, I wanted to try the product because for me is really hard to get the match for my skin. I’m from Puerto Rico and I get tan very easily so no base always gets me the results I want. I have three races in me, Taino, Spaniard and African, so you know my skin color is completely complex.

Update 2

It has been more than a week since this people contacted me to send my refund and I still have not get it. Like I posted on my 1st update. They wanted me to change my review because they are a “small business” and a bad review will give them a bad reputation but they do nothing to make me change my mind at all.

Update 3:

It have been over a month since they contacted me last. They said they were going to refund my money and it has been the day that they haven’t refunded. I’m beyond pissed. This people are SCAMMERS. My recommendation, DON’T BUY FROM THEM.

After contacting the customer service team (Paula) regarding a dissatisfaction of a product, I received an immediate response and eventually received a full refund. Was very pleased with their communication and service.

This website is a scam.
They massively overcharge cheap products sourced from Asia that are worth around €4. Customer service is fake — there are no real responses, only automated AI replies that lead nowhere. Refund promises are meaningless; they will not return your money. One of my orders never arrived, and despite multiple complaints, they refused to issue a refund. Avoid this website at all costs.

Very bad. I’ve been charged 3 time when i ordered one 1 time.

Mila has wonderful customer service & got back to me very quickly, was very helpful and answered all my questions. That’s how a business should run & definitely will be back as a customer. Thanks so much.

Mila was very helpful with quick response & offering assurance in taking care of the problems.

Amazing customer service!!!!!!!! Sadly the product is not for me. I would recommend to new users go one or two shades darker than your skin too match perfect. Customer service is 10 stars, no issues for refund/return. Responded right away and took care of me.

The product didn't work made my skin to light

These foundation sticks are awful! I’ve been doing makeup for 15+ years now and I’ve never used something so stupid. They go on white, and stay white. I look like Caspar the Ghost. Does not blend at all. Has the consistency of a wet crayon. The brush that comes on the end of the stick is spiky. I ordered their brand primer and they sent me an e.l.f primer that they’d obviously photoshopped their name onto on the online ad. Would give 0 starts if I could. Cost me over £40!

I contacted the support team, I received a reply straight away, then another email stating that April had sorted my request, she was very helpful and dealt with this and kept me informed in what she had done and was going to do!
Thank you April for your professional assistance 🙂

Very happy with purchase, has replaced some of my existing skincare products. Makes my skin look really healthy!

Paula was amazing.
She was very quick to answer and had a solution ready after reading my email. Now a days people just respond without reading the initial email, and then your stuck
re-explaining everything.
I truly appreciate the service I received.

At first I never got my order I was very upset bc I was so excited to try the color changing foundation but I finally got into contact with Sophie with customer service and she was amazing, she always replied to my messages and was always kind and helped me thru a lot… she was a delight to have worked with.

Your customer support Sophie was very prompt, hepful and kind. So, she made the experience that was not very pleasing much better.

I have paid for a purchase and never received the items. What’s going on? I need you to solve my problem. April says that they sent it finally. I’m tracking it IM STILL WAITING THE DELIVERY!!!

Ordered on January 3, 2026 in January 29, 2026 still haven't received item.

UPDATE: I finally received my order, and I love the product, it came in a very cute package. I also was contacted by customer support and they were very helpful.

Superb customer service by April!! Within minutes I received an answer to my request. Within less than 1 hour she successfully solved my problem. Very, very kind and focused on my satisfaction. Thank you very much!