Dermatica Reviews 8,606

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 559 reviews, reviewers had a great experience with this company. Many customers find the product and treatment easy to use, appreciating the personalized formulas that deliver noticeable results for various skin concerns, including melasma, acne, and rosacea. People frequently highlight the excellent customer service, noting quick response times, helpful advice, and a professional, caring approach from the support team. The overall service is described as efficient and convenient, with many users experiencing significant improvements in their skin's texture, clarity, and appearance, leading to increased confidence. However, some customers also noted issues with subscription management, finding it difficult to adjust renewal dates and expressing a desire for standard notification emails. A few other people also felt that the products were too harsh, causing irritation, breakouts, and skin damage, and were dissatisfied with the support provided when these concerns were raised.

What people talk about most

Product

Customers consistently note positive experiences with product, with many expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the excellent support and quick... See more

Service

Consumers find service to be positive, with many describing the process as straightforward, professional, and... See more

User experience

Clients share positive opinions on user experience, with many finding the process straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Treatment is easy. I personally never had the irritation or skin peeling they say can happen. Im on my 3rd month not seeing much result as of now but know it takes time. My subscription is very easy t... See more

Rated 4 out of 5 stars

I think overall, Dermatica, is good but the only thing I do not like is that you never stick with the arranged despatch date. Money is withdrawn from customer accounts at least 5 days before the arran... See more

Rated 4 out of 5 stars

Dermatica has a good product and solid customer service with a quick response time. Semi-slow shipping. Not sure what's going on behind the scenes but they are occasionally sloppy in their standard co... See more

Rated 5 out of 5 stars

I love that Dermatica is such an easy way to access dermatologist & higher grade, prescription skincare. Having it arrive in the post & all adjustments can be just made with a few clicks & the team re... See more


Company details

  1. Skin Care Clinic

Information provided by various external sources

Dermatica's online service offers fast, easy and affordable access to prescription skincare treatment and aftercare. Our expert dermatology team will analyse your skin to determine the best treatment to achieve your skincare goals.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Rated 5 out of 5 stars

Amazing experience and great team

It’s always a great experience speaking with the Dermatica team. They provide personalised advice, and are very thorough and friendly. I have recently spoken with Hasib and Gina and I really feel as though they care, no matter how many times I ask a question.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Truly an awful company to deal with

Truly an awful company to deal with, with some of the worst customer service I’ve ever come across. This will be my second time cancelling the subscription due to problems with my order, and despite contacting their customer service on 2 different platforms, I received absolutely no reply. Skin + Me are a much better company to deal with… I’m now £24.99 down, no product to show for it and no help from their customer service. It’s appalling really. I’d love to know how to make a formal complaint.

January 31, 2026
Unprompted review
Dermatica logo

Reply from Dermatica

Hello Orlane,

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one. 

As you have advised that you have not been able to express your concerns accurately, we would like to reassure you that our team is always available and happy to discuss in further detail.

We're sorry that you have not been able to reach us via our live channels. Our team is available to chat over the phone 8 am - 10 pm, Monday-Sunday. Outside these hours, you can submit a query on our website, and we aim to respond within 24 hours.

We are constantly working to improve our services, from everything from our formulations to our customer care, and your insights help us to improve our service for everyone. We are grateful that you took the time to leave us a review. Your insights help us to improve service for everyone.

We'd really like to support you further, but unfortunately, we couldn't locate your account details, and they weren’t provided with your review. 

Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link. Please note this is also where you may raise a complaint: https://bit.ly/dmtca 

Take care,
The Team at Dermatica

Rated 4 out of 5 stars

Good overall aside from auto-renew practices

Dermatica has a good product and solid customer service with a quick response time. Semi-slow shipping. Not sure what's going on behind the scenes but they are occasionally sloppy in their standard confirmation emails (typos, Britishisms that seem like copy/pasted relics from their original UK market). The biggest issue for me is their refusal to email a heads up before your prescription auto renews and ships. I asked why they can't do this and they stated it would be too "confusing." I try to track my renewals, which are irregular since I often push them out a few weeks if I am not using the product daily, but my first official indication that the refill is happening is seeing a charge on my credit card. Every other subscription mail order product sends a standard "FYI your subscription is about to renew, now's the chance to make adjustments" email. I think the consumers can handle this 'confusing' concept. I find it a little sneaky of them.

February 1, 2026
Unprompted review
Rated 4 out of 5 stars

Great Results

The skin care products that I am getting are giving me improvement on my skin, and are affordable. I appreciate this.

However, It will be helpful if Dermatica had a customer service phone number to talk to a real person.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Blemish Control

This product Dermatica , the consistency is perfect. It is soothing and I notuced changes to the blemishes on my skin. It helps with hormonal acne and makes it easier to manage.

February 3, 2026
Unprompted review
Rated 3 out of 5 stars

Nothing has changed since using the…

Nothing has changed since using the product

November 27, 2025
Dermatica logo

Reply from Dermatica

Hello Christine,

Thanks for sharing your experience with us.

This is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

At each 12-week interval, patients are invited to complete a follow-up consultation and submit updated photos to help assess their progress. The team is always happy to review your results and adjust your treatment plan if needed.

We’d also always recommend uploading regular photos to your dashboard so you have a view of your before and after for your skin journey!

A member of our team has reached out to you for further support.

Take care, 
The Team at Dermatica

Rated 5 out of 5 stars

I honestly didn’t expect this to work…

I honestly didn’t expect this to work for my skin as I’ve tried so many different products over the years and prescriptions.
However this has almost completely cleared up my hormonal acne. I have even having a few spots here and there, but they are much smaller and clear up much quicker and generally my face looks much better than before.

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy so far! And it's been a year!

Very happy so far! I tried so many over the counter acne products to get ride of my adult acne and nothing worked! I've seen dermatica being featured in a video I love from a skincare YouTuber Cassandra Bankson, so I decided to try it! I figured, if it didn't work, what's 5 bucks? So I loved that. No money wasted here! Also, customer service has always been helpful and provided answers to any one of my questions! 🖤

February 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great effective products - game changer for me!

I have been using Dermatica’s custom prescription treatments for a year and it’s honestly been a game changer for my skin. Over time it’s really improved my dark spots, uneven texture and large pores. My skin feels smoother and looks much clearer and healthier. I also love that it’s affordable compared to other prescription skincare options. Consistent, effective, and great value—I’m really glad I gave Dermatica a try.

January 31, 2026
Unprompted review

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