Dermatica Reviews 8,606

Been using Dermatica for a while. Brilliant customer service. Always feel looked after as a customer. Would definitely recommend.

I have been using Dermatica for almost 2 months now and i haven’t noticed a difference.

I’m also quite disappointed with the customer service I have received. A month before my second order was due, I contacted them because I was going away and asked if I could purchase it early instead of it being sent out automatically a month later. I was told this would be fine, so I placed the order in advance.

However, despite this, the second order was still dispatched a month later. This means I have now been charged for an additional order that I neither need nor will be using.

When I emailed customer service about this issue, I was informed that I cannot return the item or receive a refund and that I should simply dispose of it.
I find this response extremely disappointing, especially given that I took proactive steps to avoid exactly this situation

My skin is very even now and my color is even Mexican tonus even my skin looks very wonderful.. but it cannot afford it if he charged anymore but I'm thankful for the sample thank you.

I have suffered with painful, pustular rosacea on my cheeks and nose for four years, I’ve paid a ridiculous amount of money for skincare and treatments during that time to help get it under control and nothing has worked as well as Dermatica - I am only three weeks in and every morning I wake up with such surprise and delight to see marked improvement in my skin, it took a little getting used to as it’s a powerful formula, but I put my trust the process and am excited to see how well my skin looks in another month or two. I am so pleased I took the plunge with this product. The information provided has been so helpful and informative, I actually feel (for once!) that I understand what is happening to my skin and how to improve it. 100% recommend.

I like dermatica because I saw amazing results after the first month. Unfortunately, I finished my second and they were not consistent. My skin varies, sometimes it's okay, sometimes not. I will continue using it.

Their customer service is excellent. Sarah really supported my journey, she was amazing!

Products have a shelf life of 3-4 months but Dermatica will charge you and send you new product every 30 days and create admin for you to amend the shipment dates each time. It is a money grabbing and opportunistic business model. I am annoyed to be cancelling my subscription but I have had enough of paying for product I cannot use, and they are unwilling to refund me. I have been a customer for over 2 years but will now find another provider. It is a real shame.

So far so good - 6 weeks in and skin is adapting nicely and starting to see a real glow to my skin

I truly believe these products made my skin worse. I was always told I look around 10 years younger I’m 38. Their products are way too harsh and disruptive to the skin barrier. I’ve never been so embarrassed on pictures. I’ve never seen a picture so bad that I have to delete it off the internet. My skin on my forehead is saggy now. It looks awful and I wish I hadn’t have tried it. I’m trying to get my skin back to how it was. The pigmentation from pregnancy has not gone after months of using their products which burn your skin and cause inflammation.

Amazing customer service! My order was missing, but once I contacted customer service, they were quick to send out a new order at no cost. They clear and kind communication

My face is in red painful marks, such a rubbish product

There knowledge and helpfulness is second to none, i have had a couple of questions and they have been answered very quickly.

I noticed a difference in my skin texture and appearance within the first week using the 20% Azelaic acid formulation. I placed an order for another 20% and 15% but only the 20% came. I heard back from customer service within the hour of contacting them via email. Dermatica Customer Care Team was amazing (Sarah,Tiffany and Helen) with making sure they sent the missing item. 10/10

I’ve been using dermatica now for 4 months I feel I’ve seen fab improvement in my skin.
It’s such a great investment in your skin be committed it’s well worth it!
Thank you dermatica x

I love that Dermatica is such an easy way to access dermatologist & higher grade, prescription skincare. Having it arrive in the post & all adjustments can be just made with a few clicks & the team remind you to monitor your progress + any tweaks. Just a great system & a product that actually works wonders! I couldn't be without it for my melasma.

Treatment is easy. I personally never had the irritation or skin peeling they say can happen. Im on my 3rd month not seeing much result as of now but know it takes time. My subscription is very easy to manage no problems and they check periodically on your progress to see if any changes need to be made. The price is very reasonable and you get it every 2 months

I was pleasantly pleased with how effective and quickly this product worked for me! I had hyperpigmentation and dry skin. After a week, my face was looking better than ever! I highly recommend this product!

It’s only been a month but I’ve seen my skin magically transform and the products have been perfect. No issues with dryness or irritation just a fabulous glow. Super happy and can’t wait to see what happens in month 2. I Love my almost 51 year old glowing skin

I had a really great experience with Dermatica. After I explained that my skincare formula was accidentally misused by my sibling and finished earlier than expected, their team was super understanding and helpful. They replaced my formula free of charge, no hassle at all.

The customer service was kind, professional, and quick to respond you can tell they genuinely care about their customers, not just the subscription. The whole process was smooth and stress-free.

Really impressed with the team and the way they handled the situation. Highly recommend Dermatica