Absolutely rubbish. Waited over a week for a response when it claims it’ll be in 48 hours. I explained in detail my condition & after finally getting a response, they just repeated back everything I h... See more
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See what reviewers are saying
I have seen Mr Ashworth both in clinic and have used this service twice since. I have found him to be extremely knowledgeable in his field of Dermatology and on all occassions has helped me out when I... See more
Company replied
I have been a patient of Doctor Ashworth before both as a face to face and on line. His written reply was very helpful and informative. He might not be the cheapest but I feel it’s worth paying that b... See more
After suffering for years and being told by my GP that there wasn’t anything else they could do I thought that I’d try the Dermatologist.co.uk. Within 2 days I’ve been given a detailed report and a pr... See more
Company details
Written by the company
Expert online skin advice / management diagnosis / prescription from Royal College of Physicians British Specialist Register; British Association of Dermatologists; Consultant Dermatologist; Medical Dr John Ashworth. Skin Cancer; Acne; Rosacea; all skin conditions; hair loss; allergy; rash; genital skin problems; pigmentation; basal cell carcinoma; melanoma; moles; eczema; psoriasis; second opinion; posted prescription; copy to GP; NHS supported; NHS prescriptions available through GP;
Contact info
Robins Lane 3, SK7 2PE, Bramhall, United Kingdom
- dermatologist.co.uk
4.3
Excellent
298 reviews
Replied to 57% of negative reviews
Typically takes over 1 month to reply
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Fast diagnosis and prescription
First time using this service and I was impressed. Recommended.
December 31, 2022
Fantastic service
Fantastic service! I opted for the faster route and received a detailed report and prescription well within the specified timescale.
I would definitely use this company again and I have already recommended it to some friends!
Thankyou Dermatologist.co.uk
January 3, 2023
Reply from Dermatologist.Co.uk
Thank you - you are very welcome - we are here for you 24/7/365 - best regards
Good idea but
I think this is a very good idea as it is cheaper and more convenient that having to attend a hospital. However, in my case, I might have found it more helpful to have a quick phone conversation (15 mins?) rather than receive a very detailed report. Maybe this could be another idea for the future? My issue was with the meds prescribed and the hospital pharmacist only advised "I don't want to make that call. You need to contact the Consultant" when I rang the number for any meds issues.
January 4, 2023
Unprompted review
Reply from Dermatologist.Co.uk
Yes agreed and thank you - there is no substitute for a face to face or a telephone consultation (same cost because same use of consultants time) and of course we do offer these through our office (just call us anytime for an appointment) - but they are more expensive - in fact you could have about 3 online consultations for the same cost as one traditional consultation - and that is what we are trying to offer - the cheapest feasible access - best regards
Excellent and rapid response - highly recommend
I had a nasty skin flare up over Christmas/New Year when everywhere was closed. The online consultation and resulting advice was excellent - and very prompt (I paid for the 24 hour response as I was in such pain) - based on the evidence I provided on the online form. I tried to provide supplementary evidence using the email on the website but this was not taken into account which was a pity. I would say the service was very good but I am now hoping to see Dr Ashworth in person as I have been recommended by a GP to see a dermatologist. I need his expert help for my chronic skin condition. I would recommend this service to others.
December 31, 2022
Unprompted review
Reply from Dermatologist.Co.uk
Thank you for your comments - yes, a face to face consultation is always preferable for a skin condition problem - what we are trying to provide here is a very rapid / affordable / option for patients who cannot afford a private face to face consultation which typically costs £200- £300 or who live in an area where this is simply not available - we are always here to help 365/24/7 in the short term - best regards
Skeptical At First, But Concerns Were Unfounded - Very Happy With This Service
Frankly, I was initially very skeptical, not least because I understand this is a relatively new service, but I felt huge relief when I received the report on a mole that had been concerning me on my back. The report was both very thorough and clear. And while the doctor understandably stressed he would still recommend a face-to-face consultation at some stage, as well as suggesting things to ask for along the way, he went to great lengths to put my mind at ease. Every statement the doctor made was visibly paired with knowledge and expertise. The limits of online consultations like this are obvious, mainly because of the limitations of either the cameraphone, or the person taking the pictures. But the site suggests best practice for photographing, and if you can get enough clear pictures, ideally in outdoor, overcast / cloudy daylight, and enter as much information as possible - wherever possible, I think this is a fantastic resource that can help alleviate concerns, or reinforce them to prompt further action. There is an additional charge for expediting the assessment, which I actually appreciated as I was getting a bit consumed with worry over the Christmas holiday period, with no professional available for days.
One negative - I received an email saying 'We received zero clinical information about the mole photos' - the form you fill out wasn't very clear on where to put the information. It asked how long I had experienced what I was experiencing, but nothing more. I would suggest a clearer form layout, if that hasn't been taken care of already.
December 28, 2022
Reply from Dermatologist.Co.uk
Thank you for your very thorough and thoughtful comments - we agree, there is no substitute for a face to face consultation - but we get pretty close to it - many thanks and a great deal quicker / cheaper - best regards
Reply from Dermatologist.Co.uk
Thank you - we are here always if you need us
Excellent Dermatology Consultation
Very fast turnaround from Dr Ashworth, thorough report and recommendations for patient given based on images provided, very compassionate and empathetic manner. I am extremely pleased with Dr Ashworth’s help and expertise.
December 23, 2022
Reply from Dermatologist.Co.uk
Those words are so kind, thank you very much - we know that remote IT based contact can be somewhat impersonal but we do try to tailor our advice according to individual need - we are here for you always - best regards
Very good
Very good, very professional, will use again in the future. Thank you!
December 17, 2022
Unprompted review
Reply from Dermatologist.Co.uk
Thank you for your comments - yes, please come back anytime - we are always here for you more or less 24/7/365 - best regards
I contacted Dr.Ashworth concerning a…
I contacted Dr.Ashworth concerning a skin condition that had been developing for months,I was not able to get an NHS consultant appointment.I passed over my symptoms,with photos and within 48 hours i received a reply,with a private prescription for medications which i am using at present with excellent results.
December 12, 2022
Reply from Dermatologist.Co.uk
Excellent - thank you for the kind words - and the good news about your improvement - we are always here for you - regards
Reply from Dermatologist.Co.uk
Thanks - we are here to offer the best, quickest, most affordable access to expert Dermatology in the country - unfortunately the NHS is totally log jammed with huge waiting lists - its a shame for skin sufferers - best regards
Expert, affordable care
Great communications, quick and easy process. Making expert dermatology care affordable and accessible.
I was sent a detailed written consultation and prescription a few days after sending photos and filling in my information.
December 3, 2022
Reply from Dermatologist.Co.uk
Thank you for the feed back - yes, we try to include helpful information to empower our patients with some knowledge about their condition as well as just the treatment side of things - our very new electronic prescription service bypassing the postal system is very quick and should make our service even faster - best regards
Resolved my skin problems
After one year of problem with the skin of my little one. He send me the prescription really quick and after i use it for 2 day,all just gone
December 10, 2022
Reply from Dermatologist.Co.uk
That is so good to hear - we are experts and dermatology can be tricky for non-experts to deal with - I am so happy for your family - we are always here for you - best regards
Excellent report and advice.
December 7, 2022
Reply from Dermatologist.Co.uk
Thank you - we are hoping that the new electronic prescription service will make things happen even quicker - cutting out snail male - best regards
Reply from Dermatologist.Co.uk
Thank you - we try to be as quick as possible with advice - best regards
Reply from Dermatologist.Co.uk
Thank you for the positive comments – We are hopeful that the introduction of electronic prescriptions will make the whole process even quicker than previously – we are always here for you – Best regards
Excellent
Very professional
Information and advice very detailed and clear.
Felt very confident and reassured with the advice given
November 28, 2022
Reply from Dermatologist.Co.uk
Thank you very much for the positive comments – we are always here for you – let's hope the treatment plan is helpful – Best regards
Reply from Dermatologist.Co.uk
Thank you for the helpful comments - you are correct, you should receive 2 notifications to your nominated email account - 1 receipt of payment and your report is underway - 2 your report is loaded to your secure password protected portal and ready for you to download - I will check this out now - best regards
Prompt diagnosis report from an…
Prompt diagnosis report from an experienced dermatologist with possible treatment options available.
November 28, 2022
Reply from Dermatologist.Co.uk
Thank you - we are aiming very soon to be even quicker by getting the prescription issued electronically - thus avoiding postal delays - best regards - we are always here for you
Not in 48h as they say
They said I would get a prescription within 48 hours and I didn't. And my face hurts from the acne. The best I can do to talk to them is fill out a contact form that I don't even know when I'll be answered. Such a bad service for such an expensive price.
November 28, 2022
Unprompted review
Reply from Dermatologist.Co.uk
Many thanks for your comments – I am sorry you are still awaiting your prescription –we have checked your report and here are my supportive comments - our posted prescription are dependent upon the postal system of the UK and your home country to get a postal prescription to you – therefore unfortunately there might be a slight delay – YOU ARE INVITED ON OUR WEBSITE TO PROVIDE AN EMAIL CONTACT POINT FOR YOUR PREFERRED PHARMACY and we are happy to email the prescription direct to them – unfortunately you did not give us your local pharmacy email contact point therefore I am afraid we are dependent upon the postal system – I can't confirm that you have a four item combination program prescription in the system for you to activate as soon as possible – Best regards
Didn’t tell me what my skin condition…
Didn’t tell me what my skin condition was called and prescribed creams that I have already used. Not worth £65, you rather spend that elsewhere and see a Propa dermatologist in person.
November 22, 2022
Reply from Dermatologist.Co.uk
Thank you for your comments – I have reviewed your case – we made it very clear indeed that the diagnosis was not certain and that you needed testing to make this more positive - we specifically recommended the name of the tests you need – sometimes in dermatology it is not possible to make an accurate diagnosis and give you a diagnostic name simply on the photographs – we did give you all the appropriate advice – with respect to creams that you had already used and your statement that we have simply repeated something you have used before – I have checked the single cream that you mentioned in your report (we recommended a 3 cream combination approach for you to use) and that was not one of the treatments recommended by us in our prescription advice therefore that is simply untrue – but we are still here for you if you want further advice and best regards
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