Descaler.co.uk Reviews 240

Wish all companies were as reliable as this. Good value for money, delivered on time, kept informed of order progress...excellent service.

Fast service - great value

I made an order on-line but their payment system crashed as I tried to pay. I was unsure of whether the payment had gone through as it said 'pending' in my account with them.

I asked them to clarify the situation. Payment hadn't gone through so they sent me a simple payment order by email to finish the transaction, which worked.

They then sent the goods to my default billing address and not my default delivery address.

When I tried to point this out I was 1. told I must have changed the addresses after I order (wrong) and 2. there's nothing they can do about it 'the addresses must have got mixed up'.

I do not go to my billing address very often. It is 100s of miles away. I cannot get to my goods and there is no one there to sign for them or send them to me. What am I supposed to do?

Unfortunately, this company don't care that I have spent money with them and won't receive the goods before Christmas, when I return home (if indeed the postman can possible get it into my letter box!).

It is their mistake and they will not in any way entertain the possibility of offering me some sort of customer service - perhaps they could have sent a new order to the correct address and I could have arranged to send back the order they sent to the wrong address?

I will not use this company again. I am will use another who don't get 'addresses mixed up on their system'!

Reply to Descaler: You keep telling me I gave you my billing address as my delivery address - I have sent you a screenshot of my account that shows they are two different addresses! This is not customer service - this is unbelievably inefficient and extremely unhelpful.

Good prices, next day delivery as promised

Product as described, best price and fast delivery - what more could be required?

The items I ordered turned up promptly

I have twice been on this site to by descaler for my Saeco coffee machine. Philips sells a branded descaler through the site. Each time I select this brand I have been encouraged to consider a "cheaper" option which is seemingly less than half the price. However, the cheaper product has half the volume of the Saeco. Assuming they are similar strength the cheaper product is not really much cheaper as you need twice as many bottles per descale.

That said the ordering is easy and delivery efficient. So I am not unhappy but bemused.

Quick service, good prices

I would reccomend this company to everyone first time i used it, super fast delivery excellent customer service. Kept very well informed from the moment i placed the order, will be placing more orders.
Thank you for your excellent service

Delivery received when expected. Prices good. Will use again.

Sent an email to state when to expect delivery. Very positive and quick service thank you.

It was okay you did deliver it in the end

Pleased with the product and was kept informed about the delivery which was fast and easy will buy from the company again. Thanks

Filters for coffee machine best price and arrived promptly.

Sorry but if you say you can deliver on a certain day and then have to email back to say that a common descaler is out of stock.... its not good enough.

I am glad to have chosen this produce.Fast deliveri.

Fast delivery at at reasonable price.

Great value, easy to order and delivered on time. Would recommend and will use again.

order and dispatch were rapid. Great service. Will be purchasing again.

The materials that we ordered arrived promptly and were as expected.