Desiauthentic Reviews 30

TrustScore 2 out of 5

2.0

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Rated 5 out of 5 stars

Seamless ordering and delivery. Top notch products and the most courteous professional customer service support. Not only did the support team answer my questions regarding customizing my... See more

Rated 1 out of 5 stars

I have ordered for Prawns Pickle and gem set...I have just got the order confirmation and no updates after that...I do not even able to track my order and it's been more than 15 days...Not sure whethe... See more

Company replied

Rated 1 out of 5 stars

This is a scam website. I ordered picked on Feb 8. Nothing arrived, when I emailed them, I was told I’ll get a refund.

Rated 1 out of 5 stars

Quality is good but quantity is 25% lesser than promised. I reported to support team but they asked for photos of weight, I didn’t have it, the support team never responded to me. I will not buy here... See more

Company replied

Company details

  1. Online Marketplace

Information provided by various external sources

We bring you the best of Indian homemade & handcrafted authentic products like organic millet, clothing, handicrafts, puja Items, pickles and sweets. We are committed to promoting quality, authenticity, and creativity!!


Contact info

2.0

Poor

TrustScore 2 out of 5

30 reviews

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Rated 5 out of 5 stars

Top Notch products, customer service & delivery.

Seamless ordering and delivery. Top notch products and the most courteous professional customer service support.

Not only did the support team answer my questions regarding customizing my order, they helped me understand the process and shared their back end service setup with DHL and Fed Ex.
Packaging was super airtight and insulated.
We are thrilled beyond words with the quality of green tamarind pickle and the professional customer service and delivery.
May your business flourish!

The range of genuine Andhra products at desi authentic is such a relief and joy: from kondapalli toys to gongura to cheeras, chakkalu podis, pachiddis Almost like a trip back home.

Best,

Hira G.
Maryland.

September 14, 2020
Unprompted review
Rated 4 out of 5 stars

Worst delivery service but best pickle

I got my parcel after 12 days I ordered due to bad courier service. Last time I got my parcel in 3 days as it was different courier. This time I ordered prawns pickle. It was too salty and prawns was hard. I told to Ram, he took the feedback and refunded me for prawns pickle. I want management to take care of service and maintain good taste.
Update is I ate mango pickle today. It was really awesome.

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased with these products.

Very pleased with these products.
Question- when I ordered my first mango pickles - you sent a gift of a package of deep red spicy paste - What is that? and can I buy more? couldn't find anything that resembles it in your catalog.

keep up the good work, I want to introduce some friends to this.

January 10, 2020
Unprompted review
Rated 1 out of 5 stars

I have ordered for Prawns Pickle and…

I have ordered for Prawns Pickle and gem set...I have just got the order confirmation and no updates after that...I do not even able to track my order and it's been more than 15 days...Not sure whether this is a geniunue website..or I am been cheated.....Even my friends were excited to order but I have advised them not as I feel I am cheated and exploring other possibilities to get my money refunded

January 10, 2020
Unprompted review
Desiauthentic logo

Reply from Desiauthentic

Hi Maam, we are sorry to hear that you feel that way. We are a genuine company and you could find our details on our website. We could not dispatch your order due to the non-availability of the pearl set model you have ordered for. We have asked our seller to get it done and we have sent an email informing the same to the registered email id on 07th Jan 2020.
We will check with our seller and if we could not dispatch we will process refund of your order asap.
Once again we apologize for any inconvenience this may have caused.

Rated 2 out of 5 stars

Millets delivered has stones and insects

Millets that we got in our first order was excellent. But later orders were delivered with some stones and insects. Please look into the problem.

January 9, 2020
Unprompted review
Desiauthentic logo

Reply from Desiauthentic

Hi Suresh, we are sorry to know that. We will ensure this is not repeated and shall share the feedback to our backend/procurement team to take necessary action.

Rated 1 out of 5 stars

Its been 10 days still i don’t see any…

Its been 10 days still i don’t see any update to my order. Sent mail to customer and got a response stating its already been fullfilled. But status still shows as un fullfilled. I don’t see any tracker number too.

January 8, 2020
Unprompted review
Desiauthentic logo

Reply from Desiauthentic

Hi Vikram,

We are extremely sorry for the delay caused. We have shipped the product through DHL courier, tracking details will be shared to your email.

Regards,
Team DesiAuthentic

Rated 1 out of 5 stars

You will never get what you ordered…

You will never get what you ordered When you receive the order the items are opened and were all over the package with a cut of duck tape, when you try to contact the support team you will have a chain of emails without a proper answer please don’t order and waste your money.

December 20, 2019
Unprompted review
Desiauthentic logo

Reply from Desiauthentic

Hi Chandrika, we are sorry to hear that. Could you please share the order number so that we can look into it and resolve the issue asap.

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