Desicart Reviews 

1,969
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

The frozen products are delivered defrosted. including fish. Ordered for restaurant use. Too much defrosted on delivery; money and time wasted.

Rated 5 out of 5 stars

Truly perfect choice that helps our family with our Indian diet needs. We've visited a lot of Indian stores in Glasgow for our needs and was recommended Desicart by a friend. It's highly convenien... See more

Company replied

Rated 5 out of 5 stars

Top Notch service for an online store in the UK. It has almost everything you need for an Indian cooking. The cold items packaging is superb, sealed with an ice pack inside. The vegetables are extre... See more

Company replied

Rated 5 out of 5 stars

Was looking to order some Indian groceries and didn't want to go to the shop nearby as they just charge a hefty price for almost everything! Stumbled upon Desi Cart on Google and upon browsing foun... See more

Company replied

Company details

  1. Asian Grocery Store

Information provided by various external sources

Desicart is the UK's largest online store offering a wide range of Authentic Indian and Sri Lankan Groceries. Millions of users love using Desicart for their daily grocery essentials. Find everything you will ever need for your monthly supply of healthy, appetizing provisions that takes you back home. Our authentic products and excellent service are much loved. Our chat support team are almost open 24/7 ready to help you get what you need. We deliver all over UK, Scotland and Ireland. We take the pride of providing you traditional ingredients right to your door step without any hassle.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(1,969)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

Didn’t get delivery on time as I…

Didn’t get delivery on time as I ordered to come on Friday 26th instead it came on Monday. It’s was very disappointing as I needed the things that I ordered on Sunday. So I don’t think so will order anything from there there anymore. Although the goods I ordered were good.

April 24, 2024
Rated 1 out of 5 stars

Worse company they are saying I ordered…

Worse company they are saying I ordered weekday when I have proof I ordered for 20 April 2024. I paid 25 for mangos because my sons not well and he enjoys mangoes these lot you cll them no apology they keep saying I severed weekday delivery. Avoid these crooks. If you can’t deliver a set date then don’t allow the customer to have that option!!!!!crooks
Additionally the liars have now cancelled my order. Worse company don’t consider using this company.

April 20, 2024
Unprompted review
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Reply from Desicart

Dear Priya Ahmed,

Good day! We appreciate your feedback and thank you for taking the time to review our services.

Upon reviewing your recent order, we noticed that the additional weekend delivery charge was not included in your payment. As outlined during the checkout process, this charge was clearly highlighted. We also made it explicit that failure to pay these additional charges would result in your order being scheduled for the next available weekday delivery slot.

Please understand that this is not a matter of us being unable to deliver your order. We are fully capable of doing so, but we must adhere to the terms and conditions regarding delivery charges. Deliveries on weekends incur extra expenses, and therefore, we require these charges to be paid in order to accommodate weekend deliveries.

If you require further clarification or assistance, please do not hesitate to reach out to our customer care support email.

Thank you for your understanding, and we look forward to resolving this matter swiftly and to your satisfaction.

Best regards,
DesiCart

Rated 1 out of 5 stars

Give this company a wide birth.

Give this company a wide birth.
Ordered food for a Ramadan party in plenty of time.
Delivery was delayed for several reasons , most of them blaming me the customer who had waited in all day.
The food arrived 3 days after agreed delivery and was spoiled, so had to be thrown away. Clearly been left in a van all weekend

When I challenged, I was told my address was wrong that's why they couldn't deliver , despite me even sending pictures of my property to aid in the safe arrival of my food.

In summary, they blame the client and provide a third rate service.
Do not make my mistake !

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Really good company

Really good company - great selection (a lot more than my local grocery store) and good prices. I wanted to add some things after I placed my order and they made that very easy for me. They even phoned me to discuss substitution when one of the items I had ordered wasn’t available. Shipping was fast, well packaged, and the fresh produce was really fresh.
It was my first order with them, and I will certainly use them again.

March 13, 2024
Unprompted review
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Reply from Desicart

Thank you so much for taking the time to share your experience with us We really appreciate you being a customer. We’re here for you anytime.

Rated 1 out of 5 stars

Price over quote!

January 25, 2024
Desicart logo

Reply from Desicart

It has been communicated to you over the phone and via email that the prices listed are for in-store purchases only as we have hidden cost for online. Apology for any inconvenience this may have caused.

Rated 5 out of 5 stars

Desicart never lets me down

Desicart never lets me down ! Amazing products and swift delivery x So much choice and well packaged goods! ⭐️⭐️⭐️⭐️⭐️

November 24, 2023
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Reply from Desicart

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

I used to order groceries from…

I used to order groceries from Desicart, and the quality was consistently excellent, always delivered on time.

November 19, 2023
Unprompted review
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Reply from Desicart


Thank you so much for this review we're glad that you enjoyed our service We hope to see you again soon

Rated 1 out of 5 stars

No refund for items not delivered

Purchased items that were delivered on the 24th of Oct. One item was not available and i was told that it takes 3-5 business days for a refund. After repeated emails I am yet to get a refund. Absolutely disgusted with the service - fraudulent company. Don't buy from them unless absolutely necessary.

Just received a response to this review from desicart. Even worse, not only is desicart accusing a customer of posting false information but as of 13.47 on the 9th of November, no refund is showing up in my account. Unless I can see proof of repayment from desicart, my review stands. Even if the refund is finally made, it has taken 12 business days to make this refund, which is unacceptable.

October 24, 2023
Unprompted review
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Reply from Desicart

we did checked from our side we have made the refund for the item which was not available, not sure the purpose of your posting with some false information

Rated 5 out of 5 stars

Prices are reasonable …

Prices are reasonable and delivered quickly. Best place to buy Indian groceries.

October 25, 2023
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Reply from Desicart

Thank you so much for sharing your experience with us. We hope to see you again soon.

Rated 1 out of 5 stars

Frozen crushed green chillies arrived…

Frozen crushed green chillies arrived thawed out and therefore useless. This despite £15.99 packing and shipping charges. Two subsequent emails unanswered and request for refund ignored.

September 19, 2023
Unprompted review
Desicart logo

Reply from Desicart

We would like to apologize for your recent experience. We are unable to catch up your order details, please contact our customer support and we would like the opportunity to resolve this issue.

Rated 5 out of 5 stars

Will order again!

Great service: courteous call to inform me about one item out of stock and provided an alternative. Dispatched very quickly! Thanks

September 24, 2023
Desicart logo

Reply from Desicart

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

Good service

Prompt delivery and durable packaging

September 25, 2023
Desicart logo

Reply from Desicart

Thank you so much for this review we're glad that you enjoyed our service We hope to see you again soon

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