designerglasses.co.uk Reviews 308

Annie was extremely helpful, the glasses I wanted were not in stock ,she was prepared to order the glasses which I wanted from Italy and I received them in less than a week. I love the glasses!
Excellent service!
Would use the Company again!
Kathy H

This is my 3rd Pair of Oakley's from Designer Glasses, before buying the first pair I was a little sceptical, but they were perfect.
Great service, perfect prescription, fast delivery, & £100 cheaper than my High Street optician.

dealt with my issue promptly excellent customer service...love my purchase

Having lost my birthday present of a pair of Tiffany sunglasses from my husband, I was beyond happy to find replacement ones on this website. They arrived today, and I am so happy. Brilliant service. Speedy delivery. I will definately be purchasing again.

I recently visited the"oliver peoples " store in London and fell in love with the "gregory peck" sunglasses. So I searched meticulously online to find them cheaper and obviously 100% genuine. I came across your organisation and dillegently did my research on you, also calling you. So I decided to treat myself to the sunglasses and within seven days received my sunglasses. I'm pleased to say they are the genuine article and with a saving of over 30% on Rrp I couldn't be happier, I would advise anyone looking for high quality genuine sunglasses at knockdown prices to look at your company, many thanks.

Fantastic service with speedy delivery and much cheaper than the high street. Would definitely recommend and will no doubt use again

Incredible price, incredible service. Ordered 2 pairs of Gucci frames at less than 50% of the high street price on Monday, frames arrived on Thursday. Very well packaged, with original case, cloth and paperwork. I would definitely recommend this company.

I recently had the pleasure of dealing with Nicky via telephone, and I can't say enough good things about her. From the very beginning, she was incredibly easy to talk to—kind, helpful, and with a great sense of humor that made the whole process enjoyable. Nicky went above and beyond to ensure everything was smooth and stress-free. She even managed to deliver my special-order glasses on time way before my holiday, which was a huge relief. Thanks to her, I can enjoy my trip without any worries. If you're looking for top-notch service with a personal touch, Nicky is the one to go to for your glasses! Her sparkling personality truly shines—so much so, I'm convinced she moonlights as a super star! 🌟

Thank you!

Gucci Man 😎

Speedy delivery and excellent price on the market. I will definitely purchase from Designer Glasses again.

Love this company 2nd time buying from them.

I have to give them a 5* rating. After weeks of emailing and calling them, when I finally got through and spoke to the wonderful Nicky I was able to purchase a replacement pair of sunnies that I was desperate to have but couldn’t find anywhere else!! Nicky was absolutely AWESOME and I had them the next day. I cannot fault their service. Thank you, thank you, thank you and I will definitely be buying from them again!!

I don't understand the good ratings about "good communication".

1st week:
Got a confirmation on the 16th of May. Told me the frames were in fact with "a supplier" and would only be dispatched in "5-7 business days".
Waited 7 business days before I asked about the delivery time.

2nd week:
I've emailed them 3 times since and left a voice message on their 800 hotline.
Of course the hotline is always busy. And no one responds to emails.

I ordered an optical frame without lens to replace my current ones to be handled by a trusted optician. It's not a fashion accessory and I informed them I needed them by early June which is tomorrow. Unfortunately it's the weekend so there's nothing I could do.

It's completely unacceptable and I don't even know how to realistically cancel the order (AND to pay £10 for the privilege according to the T&C) because I can't reach them by email or by phone.

Not sure if this is normal with other online retailers? I'd like to order elsewhere instead of waiting indefinitely at this point, but I don't even know if I could get a refund because no one has responded to me.

I've learned the lesson and will stick to styles only available in brick and mortar shops from now on.

PS. My main issue wasn't the delay. All I asked for was a shipping estimate after the promised 5-7 business days lapsed so I could decide whether to wait or pay for a refund. The total lack of communication has been truly frustrating.

UPDATE:
I managed to contact them eventually and Nicky arranged for a full refund upon request.
And I want to add Nicky tried her best to help but there were logistics issues outside of her control.

Good communication and prompt delivery. The mobile website could be a little better navigating, but still worthy of a 5 star rating.

Will not hesitate to use designerglasses again.

Ordered my 2 pairs of glasses on the 05/05/2024. On the 7th i had a second email saying my order will be 5-10 days. Since then nothing, no more comms

I have been charged but still no glasses. I have emailed and left message for call back but no one returning my call or replying to emails. Poor experience
Not recommend and i am stuck with no goods received and payment has been taken. Finally got a call back and have cancelled the order . Thanks

I found a specific pair of sunglasses that I wanted to purchase. Some websites I came across were charging a lot for them, others dubiously low prices. I came across designergalsses.co.uk who offered a fair price and I decided to buy from them. There was a slightly delay sourcing the glasses (they were not in stock and had to be ordered from their supplier) but I was kept up-to-date on the order progress and tracking via email. The glasses arrived in perfect condition and exactly as expected around 7-10 days after ordering, which was fine by me. Thanks very much and I'll certainly use your site again.

Very good and quick service always kept In formed

Very happy with the service I received from before I even ordered right the way through to receiving my order. Prices very good. Shout out to Nicky who was super helpful, efficient and gave me great Customer Service. Have already recommended to family and friends.

I ordered two pair of glasses but only got one pair. I have paid for two and now they wont respond to my emails. They dont answer calls either. I have tried to contact them for a week now every day but no response at all… I guess I will need to contact authorities or something to get my money back.

Dont buy from this site!

UPDATE: Even more frustrating. The company has now reached out to me in a reply on this review. This is not a platform where I as a customer can respond to any messages from a company. So if you are serious in resolving this matter, contact me via email instead.

My order number is: crm:0001427

International buyer here. I was very pleased to be able to find the specific model of glasses I wanted that was out of stock at a lot of places. Good communication and customer service from when I enquired about stock availability till my order was dispatched and delivered in good time. Highly recommended.