I placed an order over 2 weeks ago - i have chased several times, I have now been advised that due to the lenses this will take and additional 7-10 working days. this should be made clearer on the we... See more
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Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more
Company replied
Absolutely brilliant service! I rang up & Nicky was super helpful & friendly, she said the glasses frames I was ordering online weren’t in stock so went to check delivery timescale & rang me back stra... See more
Company replied
Fantastic service! Other retailers stated item wouldn't be available for 8 weeks or took our money then said they weren't available. Designer glasses not only offered 24 hour delivery at a great price... See more
Company replied
Company details
About designerglasses.co.uk
Information provided by various external sources
Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."
At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.
Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.
As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.
We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!
Designer Glasses – The leading source for all your designer eyewear.
Contact info
4A Joyce Dawson Way, Thamesmead, SE28 8RA, London, United Kingdom
- 0800 731 8118
- info@designerglasses.co.uk
- designerglasses.co.uk
Hasn’t replied to negative reviews
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Great prices and service
I found frames i really liked in an opticians store, but they were very expensive. I searched for them online and found them on DesignerGlasses for less than half the price the optician was charging.
I placed an order (frames only) and received them within a week, brand new, well packaged.
Communication from the company was good, confirmed order, advised when ready for dispatch and provided tracking details for the delivery.
Delighted with the process and the product. Would recommend!

Reply from designerglasses.co.uk
Excellent service for quick delivery
On a Friday morning I wanted a new pair of sunglasses for a wedding on a Sunday. I found the sunglasses but most online shops didn't offer next day delivery. I found them on designerglasses with next day delivery and a 20% off code making them cheaper than some other shops. I ordered them with next day delivery and received them on the Saturday. What more can you ask for! Excellent service.

Reply from designerglasses.co.uk
Perfect Gucci prescription glasses
I ordered a pair of prescription Gucci glasses. I am very pleased with them and they were so much cheaper than any high street opticians. I will buy from Designer Glasses again.

Reply from designerglasses.co.uk
Ordered some glasses on 30th June
Ordered some glasses on 30th June , still not arrived , emailed twice and no response , will be reporting to trading standards as I paid £162 for nothing absolutely devastated as the reviews on here looked so good !

Reply from designerglasses.co.uk
First Class Service
I would highly recommend. Great customer service and very competitive prices.
I bought prescription Ray Bans and am very happy with the product.
Communications are excellent and a shout out to Jade who provides top class customer service.

Reply from designerglasses.co.uk
*****Beautiful sunglasses*****…
*****Beautiful sunglasses***** Excellent service*****Thank you very much*****

Reply from designerglasses.co.uk
Great service
I ordered a pair of Oakley prescription glasses at a great price, and through no fault of designer glasses they were discontinued frames, although showing as available. This caused a delay in getting them ,but the supplier sourced a one off ‘frame’ thanks to designer glasses pushing the issue…. As a result I’ve now got a lovely pair of Oakley glasses. Would highly recommend designer glasses and their staff… also very quick at answering the phone .

Reply from designerglasses.co.uk
Good price, quick service!
Good price and the glasses arrived within 48 hours, cannot fault it!

Reply from designerglasses.co.uk
Great company!!!!
Absolutely amazing experience! They deserve 10 stars. Beautiful glasses, super fast delivery and excellent costumer service. I’ve ordered vision glasses with tinted lenses and they are just perfect!!! A shout-out to Nicky! Thank you

Reply from designerglasses.co.uk
Excellent Company / Service
Excellent service, Frame was ordered a week or so back through the double bank holiday weekend.
I did not think they would arrive for a holiday this weekend in time so dropped them an email.
They responded quickly and upgraded the postage to special next delivery for me so I would get them in time.
Excellent company / service, would definitely use again.

Reply from designerglasses.co.uk
Kept promises
Great service, no fuss, arrived quickly, no negatives from me, straight 5 star rating and well deserved. Its a yes from me and will continue to use.

Reply from designerglasses.co.uk
Great Service
Ordered and paid for my glasses on the 17.04.23 and they arrived today 25.04.23. Great service, I now have very lovely Swarovski glasses, very pretty very elegant. I was very dubious of getting glasses this way, have always gone to opticians, but I sent my prescription over, just readers, but they are perfect, wearing them while I'm typing x

Reply from designerglasses.co.uk
Great customer service
Emailed to make them aware that what I’d ordered was a gift for my wife and needed to arrive by a certain date. Really quick response told me exactly when the item would be delivered and reassured me it would be on time. Great personal service. Thank you.

Reply from designerglasses.co.uk
I received an email from Katie saying…
I received an email from Katie saying my my Valentino sunglasses had been dispatched within 24 hours of ordering. They were securely packaged and exactly what I wanted. Outstanding service l would definitely recommend this company.

Reply from designerglasses.co.uk
Fast delivery and genuine Prada…
Fast delivery and genuine Prada sunglasses but was missing silk pouch that it was supposed to come with apart from the hard case.

Reply from designerglasses.co.uk
Happy customer
Ordered online for first time, was able to provide style, size and prescription as Boots Opticians were unable to help get size I needed. Great price, very pleased with the prescription glasses, (Oakley with transition lenses and tint), delivery time as predicted, well-packed and one day delivery, very happy.

Reply from designerglasses.co.uk
Great service!
First time buying glasses online and everything went smoothly. I was able to upload a copy of my current prescription when purchasing. The glasses arrived promptly. I am really happy with the service and would use them again

Reply from designerglasses.co.uk
Very happy with my purchase & service
Very happy with my purchase. I ordered a pair of Tom Ford prescription glasses. I accidently ordered bifocals when i needed varifocals. Upon calling, Nicky was most helpful with fixing my error. Price was very good and very happy with the quality of the lenses.

Reply from designerglasses.co.uk
Great prices and great service.
Great prices and great service.
Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone).
Packaged well and glasses came in expected box etc (same as previous pair that broke, purchased elsewhere). No doubts about authenticity.
Ordered on the Monday, arrived on Friday.
Fast and efficient customer service. Highly recommend and will order from here again.

Reply from designerglasses.co.uk
Top quality and delivered within 24…
Top quality and delivered within 24 hours. Saved more than £100 on branded specs from the high street or company’s own website and got superb level of service

Reply from designerglasses.co.uk
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