designerglasses.co.uk Reviews 308

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I placed an order over 2 weeks ago - i have chased several times, I have now been advised that due to the lenses this will take and additional 7-10 working days. this should be made clearer on the we... See more

Rated 5 out of 5 stars

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service! I rang up & Nicky was super helpful & friendly, she said the glasses frames I was ordering online weren’t in stock so went to check delivery timescale & rang me back stra... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! Other retailers stated item wouldn't be available for 8 weeks or took our money then said they weren't available. Designer glasses not only offered 24 hour delivery at a great price... See more

Company replied

Company details

  1. Glasses Store

About designerglasses.co.uk

Information provided by various external sources

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices and service

I found frames i really liked in an opticians store, but they were very expensive. I searched for them online and found them on DesignerGlasses for less than half the price the optician was charging.
I placed an order (frames only) and received them within a week, brand new, well packaged.
Communication from the company was good, confirmed order, advised when ready for dispatch and provided tracking details for the delivery.
Delighted with the process and the product. Would recommend!

August 15, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Rated 5 out of 5 stars

Excellent service for quick delivery

On a Friday morning I wanted a new pair of sunglasses for a wedding on a Sunday. I found the sunglasses but most online shops didn't offer next day delivery. I found them on designerglasses with next day delivery and a 20% off code making them cheaper than some other shops. I ordered them with next day delivery and received them on the Saturday. What more can you ask for! Excellent service.

August 12, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Rated 5 out of 5 stars

Perfect Gucci prescription glasses

I ordered a pair of prescription Gucci glasses. I am very pleased with them and they were so much cheaper than any high street opticians. I will buy from Designer Glasses again.

July 25, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 1 out of 5 stars

Ordered some glasses on 30th June

Ordered some glasses on 30th June , still not arrived , emailed twice and no response , will be reporting to trading standards as I paid £162 for nothing absolutely devastated as the reviews on here looked so good !

July 15, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the review.

We do advise 5-10 working days for orders to be dispatched, if we have to order the frame from the supplier. Ten working days was Friday and therefore we apologise for the delay in your order being dispatched to you.

I understand that a member of staff has been in contact with you and you received a gesture of goodwill payment and a free upgrade for Special Delivery postage for the order that is being dispatched to you today.

Once again our apologies for the slight delay in the order being dispatched to you.

Updated 21/07/2023
Delivery of your order is now confirmed via the tracking number advised. This was delivered on 19/07/2023.
Thank you.

Kind Regards
designerglasses.co.uk

Rated 5 out of 5 stars

First Class Service

I would highly recommend. Great customer service and very competitive prices.
I bought prescription Ray Bans and am very happy with the product.
Communications are excellent and a shout out to Jade who provides top class customer service.

July 7, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

*****Beautiful sunglasses*****…

*****Beautiful sunglasses***** Excellent service*****Thank you very much*****

July 6, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Great service

I ordered a pair of Oakley prescription glasses at a great price, and through no fault of designer glasses they were discontinued frames, although showing as available. This caused a delay in getting them ,but the supplier sourced a one off ‘frame’ thanks to designer glasses pushing the issue…. As a result I’ve now got a lovely pair of Oakley glasses. Would highly recommend designer glasses and their staff… also very quick at answering the phone .

June 27, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the lovely feedback. We are all so pleased you were happy with our service and also happy with your frame. 😊

Rated 5 out of 5 stars

Good price, quick service!

Good price and the glasses arrived within 48 hours, cannot fault it!

June 21, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for your lovely feedback, we are all very pleased you are happy with your purchase from us. 😊

Rated 5 out of 5 stars

Great company!!!!

Absolutely amazing experience! They deserve 10 stars. Beautiful glasses, super fast delivery and excellent costumer service. I’ve ordered vision glasses with tinted lenses and they are just perfect!!! A shout-out to Nicky! Thank you

June 17, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Excellent Company / Service

Excellent service, Frame was ordered a week or so back through the double bank holiday weekend.
I did not think they would arrive for a holiday this weekend in time so dropped them an email.
They responded quickly and upgraded the postage to special next delivery for me so I would get them in time.
Excellent company / service, would definitely use again.

May 11, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Kept promises

Great service, no fuss, arrived quickly, no negatives from me, straight 5 star rating and well deserved. Its a yes from me and will continue to use.

April 29, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Great Service

Ordered and paid for my glasses on the 17.04.23 and they arrived today 25.04.23. Great service, I now have very lovely Swarovski glasses, very pretty very elegant. I was very dubious of getting glasses this way, have always gone to opticians, but I sent my prescription over, just readers, but they are perfect, wearing them while I'm typing x

April 25, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Great customer service

Emailed to make them aware that what I’d ordered was a gift for my wife and needed to arrive by a certain date. Really quick response told me exactly when the item would be delivered and reassured me it would be on time. Great personal service. Thank you.

March 24, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

I received an email from Katie saying…

I received an email from Katie saying my my Valentino sunglasses had been dispatched within 24 hours of ordering. They were securely packaged and exactly what I wanted. Outstanding service l would definitely recommend this company.

March 28, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Fast delivery and genuine Prada…

Fast delivery and genuine Prada sunglasses but was missing silk pouch that it was supposed to come with apart from the hard case.

March 16, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the review.

Regarding the silk pouch, the manufacturer and supplier have changed how they dispatch frames and what the frames come with.

Therefore, the Prada PR17WS does not come with a silk pouch, it comes with the case, cloth and guarantee.

If you had emailed us, we would have advised you of this.

Please do not hesitate to contact us.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Happy customer

Ordered online for first time, was able to provide style, size and prescription as Boots Opticians were unable to help get size I needed. Great price, very pleased with the prescription glasses, (Oakley with transition lenses and tint), delivery time as predicted, well-packed and one day delivery, very happy.

March 14, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Great service!

First time buying glasses online and everything went smoothly. I was able to upload a copy of my current prescription when purchasing. The glasses arrived promptly. I am really happy with the service and would use them again

February 9, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Very happy with my purchase & service

Very happy with my purchase. I ordered a pair of Tom Ford prescription glasses. I accidently ordered bifocals when i needed varifocals. Upon calling, Nicky was most helpful with fixing my error. Price was very good and very happy with the quality of the lenses.

February 3, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Great prices and great service.

Great prices and great service.

Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone).

Packaged well and glasses came in expected box etc (same as previous pair that broke, purchased elsewhere). No doubts about authenticity.

Ordered on the Monday, arrived on Friday.

Fast and efficient customer service. Highly recommend and will order from here again.

February 3, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Rated 5 out of 5 stars

Top quality and delivered within 24…

Top quality and delivered within 24 hours. Saved more than £100 on branded specs from the high street or company’s own website and got superb level of service

January 31, 2023
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look