designerglasses.co.uk Reviews 308

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I placed an order over 2 weeks ago - i have chased several times, I have now been advised that due to the lenses this will take and additional 7-10 working days. this should be made clearer on the we... See more

Rated 5 out of 5 stars

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service! I rang up & Nicky was super helpful & friendly, she said the glasses frames I was ordering online weren’t in stock so went to check delivery timescale & rang me back stra... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! Other retailers stated item wouldn't be available for 8 weeks or took our money then said they weren't available. Designer glasses not only offered 24 hour delivery at a great price... See more

Company replied

Company details

  1. Glasses Store

About designerglasses.co.uk

Information provided by various external sources

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Contact info

3.7

Average

TrustScore 3.5 out of 5

308 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Extra fast delivery

I ordered my Gucci sunglasses on Wednesday and I received them on Thursday! Extra fast delivery and great product. 100% genuine designer sunglasses. Definetely I will order again.

July 9, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Martyna

Thank you for the great review.

We are pleased that you are happy with our service and the Gucci sunglasses.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Fantastic service from start to finish.

Fantastic service from start to finish.

There was a little hiccup at the beginning, whereby the frames I ordered were not in stock and are discontinued by the original manufacturer. However, after an email from the kind lady Jade notifying me of this, they were able to offer the same frame in a different colour as an alternative.

From there everything went swimmingly, the frames arrived 1 week exactly, ordered on a Tuesday received the next.

Frames and lenses were both fantastic. Customer Service fantastic. Would most definitely use again.

It is refreshing to find an online opticians that can offer both value and amazing service.

July 7, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Adam

Thank you for the great review.

We are pleased that you are happy with our service.

Jade is a valued member of our team.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great Customer Service

Genuine, helpful and very friendly customer service from Nicky. Great glasses too. Prompt despatch and delivery. I'd absolutely recommend this company.

June 20, 2021
Unprompted review
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Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Brilliant company to purchase glasses…

Brilliant company to purchase glasses from, I was wary at first in case they were not genuine but after speaking with Nicky I was totally reassured.The glasses I ordered were out of stock and not due in for a month but I received an email after two weeks to say they had arrived in stock and they were quickly dispatched via tracked mail. The service I received from Nicky was fantastic and I would have no hesitation in ordering from this company again. Thank you

May 31, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Ann

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent customer support

Their customer support is very responsive for order processing, delivery and refund as well. Great customer service!

May 28, 2021
Unprompted review
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Reply from designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service, dispatched hours after order placed. Recommended 👍

May 25, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Kathryn

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive price! Great communication from Nicky. Thank you!

May 20, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Sarah

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

I purchased a pair of glasses however…

I purchased a pair of glasses however the photo copy of my prescription was slightly wrong so I returned them and Nicky was must helpful and replaced them with a new pair and I love them
Thanks for no hassle and good customer service I would not hesitate to buy online again

May 19, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Sharon

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Perfect glasses and service

Perfect glasses and service, every thing as described and delivered within a week.
Thank you.

May 15, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Akushia

Thank you for the great review.

We are pleased that you are happy with our service and our frames.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great service

The first pair of sunglasses I bought did not suit my requirements, so I returned them and purchased a pair of Maui Jim Alelele Bridge sunglasses which are perfect for me. Designerglasses.co.uk were really helpful and made the process really easy.
Many thanks

May 14, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Jonathan

Thank you for the great review.

We are pleased that you are happy with our service and our frames.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Mauri Jim Ho'okipa Mauri Rose

Very good service.
Mauri Jim Ho'okipa Mauri Rose sunglasses are an outstanding piece of kit. The wap around fit is perfect.

May 12, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear William

Thank you for the great review.

We are pleased that you are happy with our service and our frames.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

This company has been very transparent…

This company has been very transparent and are responsive to messages. They delivered on time and I experienced great communication (a relief these days). They have a massive selection, highly recommend.

May 10, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Damien

Thank you for the great review.

We are pleased that you are happy with our service and we look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

This is the second time I’ve ordered…

This is the second time I’ve ordered from designerglasses.co.uk and both times their service has been impeccable. They have have a wide range of sunglasses and were able to provide a particular model of sunglasses that I really wanted. Highly recommended!

May 8, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Ashish

Thank you for the great review.

We are pleased that you are happy with our service and we look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Fantastic service

Amazing service from start to finish. Ordered my glasses in the afternoon and I had them delivered the next day! Would recommend them to anyone who needs a pair of glasses quickly and hassle free! Thanks guys for great service.

May 8, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Parul

Thanks for the great review.

We are so pleased that you were happy with our service and appreciate the kind comments.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent Frames and Service

After ordering the larger 50 x 23 frame, I received my Oliver Peoples x Gregory Peck glasses promptly, arriving well-packaged. Wonderful service, would recommend!

May 8, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Oscar

Thank you for the great review.

We are pleased that you are happy with our service and we look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great customer service & glasses!

The customer service received from Nicky was above and beyond what I could have reasonably expected.
My frame size is smaller than the average and as such I have trouble finding adult glasses in my size, my first couple of choices were out of stock which was disappointing but not perhaps unexpected given the current situation - however Nicky turned that disappointment around by keeping me updated regularly and then going above and beyond to find me an alternative frame that fits my small face and looks absolutely great! Thank you Nicky.

May 7, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Monica

Thank you for the great review and your appraisal of Nicky.

We are pleased that you are happy with our service and we look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Excellent communication and customer…

Excellent communication and customer service. Everything came in pristine condition with all original boxes and paperwork

May 5, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Mohammad

Thank you for the great review.

We are pleased that you are happy with our service and we look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great service I ordered a pair of ray…

Great service I ordered a pair of ray bans the ordering possess was easy and they kept me up to date on my order I'd recommend designer glasses 100%.

May 5, 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Dear Stuart

Thank you for the great review.

We are pleased that you are happy with our service and we look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Rated 1 out of 5 stars

They will charge you £ 25 for a return…

They will charge you £ 25 for a return ! Why !
That’s a non justified apart from ripping off customers..
Can you justify these charges ?!
Other traders won’t charge a penny for returns , some of them provide a free return too .

April 30, 2021
Unprompted review
designerglasses.co.uk logo

Reply from designerglasses.co.uk

Thank you for the review.

We are sorry to hear that you have felt the need to leave such poor feedback. However, we must clarify that you were charged a £10.00 Return Admin Fee and not £25.00 as stated in your review. Postage is not refundable.

Our Returns and Refunds Policy is clearly stated on the website and you would not have been able to proceed with your order without first confirming that you had read and agreed to the website Terms & Conditions of Sale, which includes a link to the Returns Policy.

At designerglasses.co.uk we are absolutely not here to 'rip' off our customers as you unfairly stated and this can be clearly seen from the many positive Trustpilot reviews we have had, as well as the great feedback received over the many years we have been trading, from our thousands of satisfied customers.

Kind Regards

designerglasses.co.uk

Rated 5 out of 5 stars

Great service …

I saw some cazal glasses on the website and phoned up to purchase my order, I was served by Nicky, what a wonderful cheerful person to be greeted by, nothing was to much bother, insightful, helpful, and very affable she made the experience an absolute pleasure, I wish all purchases were this good, I received my glasses in 24 hours and they are perfect thanks for your great service I will definitely use again

April 29, 2021
Unprompted review
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Reply from designerglasses.co.uk

Dear Marty

Thank you for the great review.

We are pleased that you are happy with our service and we look forward to seeing you again soon. Nicky is a great asset to our company.

Kind Regards

designerglasses.co.uk

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