DesignerOptics.com Reviews 

Unable to contact by phone. Hung up on multiple times in one day. I ordered a pair of eyeglass frames for my grandson. The lenses in broken frames are good. I found this company through a google search and placed an order for the frames on 11/10/25. I only received confirmation of order from PayPal, not from Designer Optics. After 3 weeks I tried to call to check on order and was hung up on and disconnected 5 times.
I would never place an order with this company again.

The first time I’ve ordered and from the shipping to receiving the package was excellent. The frames are very nice and I’m impressed with the true quality of the frame.

This company should not be in business. They not only falsely advertised about shipment; Photo of the listing states shipping within 5 days. Ordered my item on Oct. 6th, all of a sudden they had some made up holiday so I never got confirmation, so I emailed them and got a reply from some 3rd party company telling me that the business is closed for the random holiday and I wouldn't get any updates til the 16th! Then I had to contact them after the date just to find out that my item was out of stock so they had to outsource and that would take additional time, after 16 days of me contstantly reaching out to them to know what is going on, they finally send me the WRONG item a month later! I emailed them photos and sent it back to them the same day they were delivered - Oct 30th.
More emails and excuses and they have their wrong item that I sent back and my money and I'm still waiting on my refund as I never want to deal with them again.

Love this company! Great service and great products.

Do not order glasses from here they sent me broken glasses missing one lens box of smashed case of smashed emailed them they asked for pictures of the glasses then asked me to send them. They’re gonna tell me that they’re missing the demo lenses when I sent them. Everything I received now they’re gonna tell me these are not the glasses that they sent me

I ordered older Nautica frames I couldn't find anywhere else. I had new lenses but broke the facepiece. Put the lenses in 11/1 and I have new spare glasses. Thank you.

Great service and great selection of glasses

The transaction was seamless, and the item met the description. The delivery was prompt. I intend to shop with them again.

Took almost a month to get my glasses. Never again.

I love my new sunglasses!! Great price, easy ordering and carefree delivery.
I am an adult who has to order children’s size frames. Small size frames are difficult to find without them looking very juvenile. I am thrilled with my purchase.!!

Excellent customer service..glasses perfect condition... arrived fast and within 2 weeks from order date.

Highly recommend.. nothing to complain about and follow up was great 💯👍

I hate taking time to do reviews but DesignerOptics deserve a good review. The frames I chose were a third of the cost my optician was charging! I actually got my frames, progressive transition lens for slightly less than the cost of just the frames at my local provider! I saved $500! Thank you DO!

The lenses in my progressive prescription eyeglasses were cloudy, off, and not right. Completely unwearable and defective. The prescription provided to them was correct. They then tried to upsell me on an anti-glare coating. Totally ridiculous.

They are extremely hard to get a hold of on the phone, and they give the run around.

The simple and easy solution is to provide a return label at no charge so they could be sent back and either replace the defective lenses or give me the option of a full refund.

Other online eyeglass outlets are responsive and provide prompt customer care and solutions. Not this place!

Nice to have my frames replaced but these are damaged and or unfinished.

Glasses arrived on time and were perfect! No issues at all.

Item I was looking for was in stock at a great price. Service and shipping was excellent and fast. Highly Recommend this site!

Lost my glasses and searched for the frames online and found designeroptics.com and was able to find the exact needed frames that’s were $200 less than my eye dr. I was so happy and the service was great and so was the shipping!!

I placed an order in June for magnetic sunglasses to go with a pair of Easyclip prescription eyeglasses that I had purchased elsewhere (I had lost the sunglasses). Before placing the order, I engaged in an online chat and also called the customer service number to make sure that I could order just the sunglasses. I was assured that this was true. So I placed the order. After a week, I checked via the "order confirmed" email, to see if they had been shipped yet as they were expected to ship in 1 to 5 days, and there was no change in the order, and no update available. After 2 weeks, I emailed, requesting an update, and waited several more days for a response. The response told me that the item I ordered had been discontinued by the manufacturer. (The website still shows this item as available). I responded and asked that they send me a set of frames + the sunglasses, since that item was still listed on the website, at the cost that I had already paid, as recompense for the poor customer service. The response that I received to this email did not acknowledge my email, and even said that they had tried to contact me about my purchase - which was not the case. Additionally, each email I received from them was addressed to a different name than I signed, so I was really not sure they were even reading my emails. After multiple attempts to call the customer service number, and not reaching a person, (and checking that I had never received a refund for the item) I was very surprised to receive an email in late September - a full 3 months after the order was placed - informing me that my order (containing an item that was reportedly discontinued) had shipped. The item I ordered did finally arrive; it lacks any kind of useful case (when I initially purchased these from another company, the sunglasses lenses came in their own small case). And still, the item that I was told had been discontinued remains advertised on the Designer Optics site - and it looks like I could order the same thing again today - for $15.00 less than I paid. In the meantime, I have received so many promotional emails, asking me to come back and buy something else. I do not recommend this company; the customer service leaves much to be desired. Yes, I have what I ordered - but not in the timeframe promised - and with poor communications.

Update on 10/20 to reply to Designer Optics' reply: I do not desire any further resolution. My attempts to communicate with your company have been frustrating, and I don't have any reason to believe that will improve. And I will not provide personal information on a public review page. Since I finally have what I ordered, even though it took 3 months to get here, I am considering this saga done. I wrote this review to warn others of the shoddy customer service I experienced.

Quick delivery considering weekend and holiday! Great quality products.