Designer Sofas Reviews 

5,433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently emphasize the exceptional service provided by the team, noting that staff members are welcoming, patient, and exceptionally knowledgeable about all available products. Buyers deeply appreciate the relaxed, no-pressure environment that gives them ample time to explore various furniture configurations, colors, and fabric choices. Some reviewers were not happy with product quality issues like creasing or fabric wear, and a few also mentioned having to wait briefly for staff availability. Despite these occasional drawbacks, people generally describe a smooth, highly satisfying purchasing journey from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that sales consultants are extremely helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting knowledgeable staff who help... See more

Service

People report positive experiences with service, frequently praising helpful staff members who provided... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were extremely... See more

User experience

Clients share positive opinions on user experience, highlighting helpful staff who gave them space to browse... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only base my review on the guy that served us, as me and the hubby haven't had our sofa yet ! Great service des was a star he didn't hassle us to buy ! Gave us our space to have a conversation... See more

Rated 5 out of 5 stars

Excellent service again at the Leicester store. Pete appreciated very quickly what we were looking for and presented a number of sofas that met our requirements. Hopefully we will get it in time for C... See more

Rated 5 out of 5 stars

I took my mum to visit the store last week. We had a great experience with Pete at the Leicester branch in Fosse Park. He was very knowledgeable about the products. He was also very helpful in answeri... See more

Rated 5 out of 5 stars

We had a very positive experience visiting Designer Sofas today, we visited the Birkenshaw showroom and David was very friendly and welcoming. There was none of the expected sales jargon, he exp... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,433)

1,995 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by Alex at Gateshead store

Served by Alex at Gateshead store. He was so knowledgeable and helpful. Very polite and made us feel at ease without any pressure to buy. 100% happy with our purchase. Total credit to the company.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer care

Jamie was amazing. Super helpful. Patient. Friendly. Made our choosing and buying experience fun and effortless. Thanks, Jamie.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service


Absolutely amazing service! Looked, bought and paperwork complete within half an hour! They even stayed open late for us. Quality sofas! Highly recommend! Thanks to Aman and the team at Leicester.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Just bought a sofa

Just bought a sofa, Mel from Paisley was amazing and so helpful. She had great advice and her knowledge into the products was unreal. Thank you.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

Nicola from your Cardiff store was amazing

Nicola from your Cardiff store was amazing and so helpful. She really helped us with our choice and her professional and friendly manner made us come back to purchase with you. Thank you Nicola I hope the after care service, delivery and set up are just as good, if they are then we will be back again for more furniture from you.

September 16, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service and value for money.

5 star service from Michelle in Uddingston. I actually bought a 2 piece suite today on the back of her helpful friendly and knowledgeable service. I was only browsing!!! Value for money 10/10. Delighted and delivery before Xmas is excellent.

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Quality selection and friendly customer service

Aleyah in the Bolton store reassured us when we first entered the store that she was there if we needed her but wasn’t pushy or overbearing as we sometimes experienced in other sofa stores! She explained key points to us then left us to browse.
She was really knowledgeable about the sofa ranges and had a lot of patience when we asked to compare colours, sizes ranges etc! She made what was potentially a daunting experience really comfortable and friendly and we ended up buying a sofa we love! Thank you

September 15, 2026
Unprompted review

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