Designer Sofas Reviews 

5,433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,044 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently emphasize the exceptional service provided by the team, noting that staff members are welcoming, patient, and exceptionally knowledgeable about all available products. Buyers deeply appreciate the relaxed, no-pressure environment that gives them ample time to explore various furniture configurations, colors, and fabric choices. Some reviewers were not happy with product quality issues like creasing or fabric wear, and a few also mentioned having to wait briefly for staff availability. Despite these occasional drawbacks, people generally describe a smooth, highly satisfying purchasing journey from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that sales consultants are extremely helpful,... See more

Product

Customers consistently note positive experiences with product, highlighting knowledgeable staff who help... See more

Service

People report positive experiences with service, frequently praising helpful staff members who provided... See more

Customer service

Customers had positive experiences with customer service, noting that staff members were extremely... See more

User experience

Clients share positive opinions on user experience, highlighting helpful staff who gave them space to browse... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can only base my review on the guy that served us, as me and the hubby haven't had our sofa yet ! Great service des was a star he didn't hassle us to buy ! Gave us our space to have a conversation... See more

Rated 5 out of 5 stars

Excellent service again at the Leicester store. Pete appreciated very quickly what we were looking for and presented a number of sofas that met our requirements. Hopefully we will get it in time for C... See more

Rated 5 out of 5 stars

I took my mum to visit the store last week. We had a great experience with Pete at the Leicester branch in Fosse Park. He was very knowledgeable about the products. He was also very helpful in answeri... See more

Rated 5 out of 5 stars

We had a very positive experience visiting Designer Sofas today, we visited the Birkenshaw showroom and David was very friendly and welcoming. There was none of the expected sales jargon, he exp... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(5,433)

1,995 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marvellous Mel

Mel from Paisley branch was extremely helpful and professional. She welcomed us on arrival and catered for all our requests and queries ensuring that we chose the perfect sofa and chaise that fitted all our needs and those of my disabled partner.
We'd highly recommend this store to anyone.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had excellent service and support from Aleyha buying a sofa at the Bolton store. She was knowledgeable about products, warranty and options. She listened to what was important to us and went out of her way to make sure we’d got exactly the right choice.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

The service we received was fabulous

The service we received was fabulous.
Mel from Paisley gave us all the information we needed about the sofa the colours and the mechanism. We weren’t pushed into buying. Mel made sure we were 100% happy.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lauren was super helpful

Lauren was super helpful, friendly and knowledgeable allowing me to finally make a decision to purchase a beautiful sofa. Would recommend.

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

Walked in the Edinburgh store and met…

Walked in the Edinburgh store and met Cori. Very well spoken and straight to the point making the process stress free. He explained different options on customisable couches regarding sizes and colours I was looking for. Came to a conclusion very quick and ordered a beautiful olive green corner couch that will fit the room requirements. For reference I’ve been couch shopping the last few weeks and this place was the only one I felt like buying one. Thanks

September 20, 2026
Unprompted review
Rated 5 out of 5 stars

Milton Keynes

We went to the milton keynes store, Tony S was very helpful and informative. Had a lovely cup of coffee whilst trying out the suite we were interested in.

September 19, 2026
Unprompted review

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