Desmond & Dempsey Reviews 

3,599
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 500 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful sleepwear collections. Customers frequently praise the exceptionally soft cotton materials, vibrant and unique prints, and gorgeous presentation boxes that truly elevate the unboxing experience. Furthermore, people often mention the prompt delivery services and the exceptionally helpful customer support team ready to assist with any questions. However, some customers also noted occasional sizing discrepancies and minor product flaws such as missing buttons or extremely thin fabric. A few people were also dissatisfied with slow customer service responses and experienced difficulties when trying to secure refunds or resolve delivery issues.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the exquisite cotton quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting the soft and breathable cotton fabric as well... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick shipping times,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting prompt and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes and delivery, with many expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more

Company replied

Rated 4 out of 5 stars

Would have been better to make it obvious I was buying Pointelle shorts only rather than a set of top & shorts that I thought I’d bought. My partner was disappointed when it arrived so had to buy the... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the latest pyjamas addition to my D&D’s collection ♥️ The linen is beautifully soft & the design a striking collage 😍 All my D&D’s are cherished & without doubt perfect to live... See more

Company replied

Rated 5 out of 5 stars

I already had a dressing gown before receiving this latest item 'Loxodonta Print Chambray/red boxy top. I love the soft cotton material, beautiful colours and print. Also the fit and design is perfec... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Men's Clothing Store
  4. Women's Clothing Store

About Desmond & Dempsey

Written by the company

We make fancy pyjamas. But proper ones, you know? Hand-painted prints. Fine cotton. A tuxedo of leisure, if you will. A uniform to celebrate life at home.

They’re the sort of thing that can make everyday pursuits feel a little bit deluxe. We believe that proper pyjamas are to leisure what butter is to toast, a way of turning something quite ordinary into something quite magical.

It all started with women’s pyjamas. Now we make them for men and kids too, plus a handful of other snazzy things for around the home, like slippers, socks, and extra-deluxe robes.

Each collection brings with its prints. Each print is an artwork in its own right, inspired by travel and by life— Spanish palm, Greek myths, graceful tigers—hand-painted in our London studio. They’re printed onto organic cotton, hand-cut and sewn in Portugal. We then wrap them

It’s a product we’re proud of. Really proud of! Fancy pyjamas for unfancy things. A celebration of life at home.

Joel and Molly xx

SHOP NOW

Desmond & Dempsey

Written by the company

𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.
We always want our PJs to offer a sense of cosiness and ease, but this year—of all years—we want to take things up a notch. We believe that proper pyjamas are what butter is to toast. A way of turning something quite ordinary into something quite magical. We've been making fancy pyjamas since 2014. Our latest collection, LoveSleeps, has just launched. A collection that was inspired by a Monastery and a Temple, on an island off the coast of Naples - Ischia. Joel and Molly, visited in August 2024 for a long weekend and were so moved by the space, by the quiet and creativity that came from rest that our studio has created not only a new seasonal collection, but a new chapter and calling card for D&D: “and on the seventh day there was rest”. The collection pays ode to the heavenly parts of rest. The freedom it allows our minds. It’s also an homage to the summer days that we pray last forever but eventually become a dream. 𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.

Monogramming & Gift Wrapping On The House.

A personal touch (literally).

A personal touch (literally).
We offer free monogramming for all. Initials, emblazoned across a pocket. A practical, no nonsense luxury. Whether you’re buying for yourself, your crew, your mate, your man, your mother, if a bigger power move exists, we’re yet to hear of it. Our pyjamas come in a rather splendid box covered in leopards, secured in tissue with a free Sunday Paper to dive into.

SHOP PERSONALISED PJS


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

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4.4

All reviews

(3,599)

497 reviews in the last 12 months

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Rated 5 out of 5 stars

You all are always the best in bed

You all are always the best in bed, but I enjoy your gorgeous lounge wear all over town as well. Always excellent!

Style, comfort, lovely customer service and glorious presentation. What more could a girl want?

June 23, 2026
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Reply from Desmond & Dempsey

Dearest Christy,
Thanks for taking out the time to write us a review.

We are so very glad to know we're best in bed! x
Hope you keep getting lots of comfort and dreamy sleeps. Thank you so much for the feedback.

With much care,
Team D&D x

Rated 5 out of 5 stars
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Reply from Desmond & Dempsey

Dear Rosalie, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Lovely PJs - delighted customer!

My order arrived quickly and in beautiful packaging. The PJs are gorgeous and made of lovely, high quality cotton. They feel great on, are very cool and light for summer, and they wash well. I love D&D and these were an annual treat to myself!

June 8, 2026
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Reply from Desmond & Dempsey

Dear Janet,

Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces to you, truly means the world to us. 💛 
We hope your new D&D pieces bring you plenty of comfy moments.
Take Care,
Team D&D x

Rated 5 out of 5 stars

The Only Pjs I Wear Now

These are quite simply the best pjs I have ever had, and now the only brand I buy! Incredibly comfortable, super stylish and the wide leg set are perfect for lounging. They wash beautifully and are both fine and soft. I was never a real fan of pyjamas but now I’m a total convert!
The only slight criticism I might have is that the tops, both the cami and boxy the pyjama top, don’t seem to be as well finished as the bottoms; not piped and on one pair (I have several pairs now!) the cotton is white against a cream ground. I still love them but for the price it seems to detract a wee bit.
Otherwise I love them!

June 22, 2026
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Reply from Desmond & Dempsey

Dear Louise,
Thank you so much for taking the time to leave us a review.
We're delighted to hear you've been enjoying your D&D pieces. That said, we're always looking for ways to improve, and we'd love to learn more about your experience.
If you have a moment, please get in touch with us at customercare@desmondanddempsey.com and share any additional feedback on cami tops and trouser. Hearing directly from our customers helps us make our products even better.
We hope to hear from you soon.
With great care,
Team D&D x

Rated 1 out of 5 stars

I haven’t received my order

I haven’t received my order - I out a redirect from Royal Mail to a pick up point, received a notification that my order was ready to collect but the pick up point haven’t received it

June 15, 2026
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Reply from Desmond & Dempsey

Hi Paula,

Sorry to hear about this. This must be so disappointing.  Royal Mail is a separate company from us, please reach out to us with the order details so our team can look into this and resolve for you. 

Take Care,
Team D&D

Rated 5 out of 5 stars

Such gorgeous nightwear

Such gorgeous nightwear, I come back time and time again, nothing beats the quality and designs

June 19, 2026
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Reply from Desmond & Dempsey

Hi Ella, 
Thank you so much for your kind review - we are so pleased you love the quality and design. We put in so much care into making these for you.  :)
We hope you adore your D&Ds!
Take care, the D&D team x

Rated 5 out of 5 stars

Amazing product

Amazing product - so comfortable, nicely presented and delivery was swift.

May 28, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for taking the time to leave us your kind review. We are so thrilled to hear you are happy with your order and the quality :) 
We hope you get lots of dreamy sleep in your D&Ds!
Take care, the D&D team x

Rated 5 out of 5 stars

D&D makes me feel wonderful

D&D makes me feel wonderful; beautifully soft material, stylish and vibrant designs - creates sheer luxury at bedtime. Love, Love, LOVE!

June 15, 2026
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Reply from Desmond & Dempsey

Hi there,
Thanks so much for taking out the time to leave us a review. 

We are so glad to hear this and delighted to hear about this as we put in a lot of effort into creating these pieces for your comfort. 

Happy Lounging!

With great care,
Team D&D x

Rated 5 out of 5 stars

I fell in love with it

Love it the fabric is cotton and very light the fitting is perfect

June 11, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for taking the time to leave us a review - we love to hear this!
We hope you get lots of dreamy sleep in your D&Ds. 
Take care, the D&D team x

Rated 5 out of 5 stars

The packaging was super cute

The packaging was super cute, I’m also so happy with the quality of the pj’s. Cannot wait to order more !

June 10, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for taking the time to leave us a review - we love to hear this and we are so thrilled you are happy with the quality of our PJs. SO much love and care goes into each piece :) 
We hope you get lots of dreamy sleep in them :)
Take care, the D&D team x

Rated 5 out of 5 stars

You rocked it

You rocked it,

‘love the products, pure fabric

June 11, 2026
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Reply from Desmond & Dempsey

Hi Antoine, 
Thank you so much for your review - this made us smile!
We are so happy you love your D&Ds :)
Take care, the D&D team x

Rated 5 out of 5 stars

The cut and softness of the jersey…

The cut and softness of the jersey fabric is lovely.

June 8, 2026
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Reply from Desmond & Dempsey

Hi Courtney, 
Thank you so much for taking the time to leave us a review - we really appreciate it :)
We hope you love your D&Ds and get lots of dreamy sleep in them!
Take care, the D&D team x

Rated 5 out of 5 stars

Beautiful PJs and Jolly robe and…

Beautiful PJs and Jolly robe and slippers. Great quality. Arrived on time

June 8, 2026
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Reply from Desmond & Dempsey

Hi Melissa, 
Thank you for taking the time to leave your kind review - we are delighted to hear this :) 
We hope you adore your D&Ds and get lots of dreamy sleep in them!
Take care, the D&D team x

Rated 5 out of 5 stars

Absolutely love my new pyjamas

Absolutely love my new pyjamas! The design & quality is excellent & the packaging is gorgeous. Have recommended to so many people now & they’ve all been equally as delighted

May 13, 2026
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Reply from Desmond & Dempsey

Hi Sue, 
Thank you so much for taking the time to leave your lovely review. We are delighted to read this and especially hearing your recommendation for D&Ds - this means the world! 
We hope you get lots of dreamy sleep in your new PJs and please do reach out if you ever need any assistance with product sizing, styling or anything else that comes to mind :) 
Take care, the D&D team x

Rated 5 out of 5 stars

Delighted with the quality of the…

Delighted with the quality of the natural materials and the fashionable look ! Thank you D&D.

June 5, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for taking the time to leave us your kind review. We are so thrilled to hear you are happy with your order and the quality :) 
We hope you get lots of dreamy sleep in your D&Ds!
Take care, the D&D team x

Rated 1 out of 5 stars

I still haven’t received my order

I still haven’t received my order. I've tried to make contact and can’t seem to get through to a human being. I’ve emailed several times!

June 8, 2026
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Reply from Desmond & Dempsey

Hi there,
We're sorry to read your review.

We have been in touch via email already and we did respond to your original enquiry regarding the request for an updated delivery address before this review was written. Unfortunately, your original order was unable to be delivered because the address entered at checkout was incomplete, which meant the courier could not successfully deliver the parcel. 

Following this, a replacement order was arranged using the original address provided by yourself. Once we received your request to amend the address, we immediately contacted our team to see whether we could intercept the order before dispatch and update the delivery details for you. We are still working on this amendment.

We have noticed that several emails were sent across multiple separate email threads regarding this same issue in the last hour. This can sometimes make it difficult to follow the conversation and may result in replies being missed, so it's possible you may not have seen our original response to confirming we are fixing the mistake.

We are doing our best to resolve this for you as quickly as possible. Please reply to our latest email confirmation if you have any more questions and we'll continue assisting you directly.
Thank you, the D&D team x

Rated 5 out of 5 stars

I love my new pyjama

Like always, very happy with the experience. Quick delivery, amazing pyjama, very happy customer.Thank you

June 5, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for your kind review - we love to hear this!
We hope you love your D&Ds :)
Take care, the D&D team x

Rated 5 out of 5 stars

Great quality

Great quality, wonderfully comfortable and stylish for all my sleep and lounging needs!

June 3, 2026
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Reply from Desmond & Dempsey

Hi there, 
Thank you so much for your review - we love to hear this! 
We hope you get lots of dreamy sleep in your D&Ds :)
Take care, the D&D team x

Rated 5 out of 5 stars

Fabulous

Easy shopping and quick delivery of a excellent product

June 5, 2026
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Reply from Desmond & Dempsey

Hi Beth, 
Thank you for leaving us a review - we are thrilled to hear this!
We hope you get lots of dreamy sleep in your D&Ds :) 
Take care, the D&D team x

Rated 5 out of 5 stars

Lovely comfortable pyjamas and dressing…

Lovely comfortable pyjamas and dressing gown. Great sale price also. Will definitely buy more.

June 2, 2026
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Reply from Desmond & Dempsey

Hi Lisa, 
Thank you for taking the time to leave your kind review!
We hope you adore your D&Ds :)
Take care, the D&D team x

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