DETOMASO WATCHES Reviews 

519
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was given a SORPASSO as a present. The watch is of excellent quality and great value for money. Have no doubts in buying one these watches are excellent. Highly recommended, regards Martin.

Rated 3 out of 5 stars

Chrono D10 Solar Great design, looks striking. No problem with the order or delivery. It arrived earlier than expected. As for the build quality - no! Not the best movement (Seiko) A little clonky. No... See more

Company replied

Rated 5 out of 5 stars

Recently I purchased a VOLTRE CHRONO FIRST EDITION WHITE BLUE D14-03-73 for my son's birthday. Great smart looking metal watch with contemporary but still classic design. There was an added bonus of h... See more

Rated 5 out of 5 stars

Overall the experience was good. The product is solidly built and matches description. I did almost give 4 stars, however, because my order took longer than I expected even though their website said t... See more

Company details

  1. Watch Manufacturer

Written by the company

DETOMASO Uhren sind umgeben von der Aura klassischer Sportwagen und Leichtigkeit eines Roadtrips. Unser Ziel: zu neuen Impulsen anregen und eine Inspiration im hektischen Alltag sein. Diese Message verpacken wir in dynamischen, außergewöhnlichen Designs. Gleichzeitig können wir hochwertige Uhren zu einem fairen Preis anbieten, weil wir von der Uhrmacherei bis zum Online Shop alles selbst in die Hand nehmen. Auch mit unseren Partnern und Zulieferern arbeiten wir auf direktem Wege zusammen. Die Einsparungen, die wir dadurch haben, geben wir an dich weiter. So ermöglichen wir jedem das Momentum von DETOMASO zu erleben.


Contact info

3.8

Great

TrustScore 4 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(519)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yes! I recommend this company for purchases

Hello! I bought the yellow Sorpasso Chrono Giallo with the silver mesh bracelet, wow! I am very happy with my purchase, it is magnificent and in addition I had 2 sentences engraved on the back of the watch, fast delivery from Philadelphia on Saturday 6/7 and received on Thursday 11/7 in northern Quebec wait for my birthday. excellent service, fast and efficient

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

I am very satisfied

I didn't know this watch brand. I came across some advertising on social media and immediately visited their website. The next day, I ordered a model that I liked. I am very satisfied with the watch and the design. It stands out

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

A little slow on advertised delivery, but really like the watch.

I wrote a review a number of days ago about how slow shipping was. Advertised as 3-5 days and took over two weeks.
That being said, I received my olive green/orange bordered face, metal bracelet watch today, and I think it is a very, very cool watch.
At first, I wasn't sure but after looking at it for a couple of hours it is a great, unique looking watch. Especially for the price and unlike anything else I have.
Most of my collection revolves around Tags and Movados, but I do like unusual watches like this. Not a Rolex, Patek, etc. wearer (mainly because if I lose a watch or it's stolen I don't have too much grief over it) and this fits what I like.
Because of the style and uniqueness I give this one a 5. Will check in later to review how it holds up.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Overall strong experience

Overall the experience was good. The product is solidly built and matches description. I did almost give 4 stars, however, because my order took longer than I expected even though their website said they were taking time off for 4th of July. That being said, once they were back communication was strong and my watch was on its way reasonably fast. I have tried the watch with multiple straps and it pairs well with various colors.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Selection was the only hard part of my…

Selection was the only hard part of my purchase. Had so many options took a while to just pick one.Easy purchase and quick delivery.
Very happy with my selection. Great watch. Love the color and style. Many complements. Have had the watch for 6 months and no problem.
Think the watch is high quality for the price. No problems about making a new purchase.

August 5, 2024
Unprompted review
Rated 1 out of 5 stars

Report to the BBB if you don’t get your order.

Ordered a watch and a band. I received the email receipt which stated I would be getting the tracking details very soon. Those never came so I emailed the company and received an automated email saying they would get back to me within 24 hours. They didn’t so I called within their business hours and the answering machine said they were not accepting phone calls — only emails “to provide more efficient service for their customers”. I emailed once more and heard nothing. Finally I reported the transaction to the BBB and what do you know, when the BBB sent them an email, I got an email saying the order was shipped and received it two days later. Watch seems pretty nice to begin with but clearly a scam. Don’t buy fro Detomaso, and if you already have, save those emails and receipts, don’t be scared to report to the Better Business Bureau.

August 4, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Tolly,

Thank you for taking the time to share your experience with us.
I’m truly sorry to hear that you encountered such difficulties with communication and the delivery of your order.
This is certainly not the level of service we aim to provide, and I sincerely apologize for the inconvenience caused.

I’m glad to hear that the watch eventually arrived and that you’re satisfied with the product itself.
However, we take your feedback very seriously and will work to ensure that these communication issues are addressed so that our customers can always enjoy a smooth and pleasant shopping experience.

Once again, I apologize for the inconvenience and appreciate your patience. If you have any further questions or concerns in the future, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Detomasso sorpasso chrome goalie blu…

Bought myself a sorpasso chrome goalpost blu watch looks even better in real life than the picture really happy with my purchase.Customer service was brilliant they said it was a 6 week waiting list for watch and they kept me informed first class service watch arrived in 6 weeks great company to do business with

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great watch

Great watch delivered on time Great design

July 27, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Mark,

Thank you very much for your great review!

Rated 5 out of 5 stars

VOLTRE CHRONO…

Recently I purchased a VOLTRE CHRONO FIRST EDITION WHITE BLUE D14-03-73 for my son's birthday. Great smart looking metal watch with contemporary but still classic design. There was an added bonus of having a limited time discount too, hence making it a great value! Order delivery was swift as well. My son likes it a lot! Thank you.

April 15, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service - No Response

I ordered a watch on July 5 and the confirmation email said it would be delivered in 3-8 business days. I have yet to receive a shipping confirmation email and despite the website stating to contact customer service via email or by phone (and someone would respond), the phone number is disconnected, and I have yet to receive a response to my email requesting an update. I even reached out to the parent company (Zeitgeist) and no response. The bad reviews about this company and its customer service are spot on.

July 16, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Matthew,

We are sorry to hear that you are not satisfied with our service and we can understand that you are disappointed.
We would like to apologise wholeheartedly for this.

So that we can look into your case as soon as possible, please send us a message to the following e-mail address:
feedback@detomaso-watches.com

Our customer service will review your order immediately and find a positive and quick solution.

We are here for you and look forward to hearing from you.

Rated 5 out of 5 stars

Value for money

Easy ordering, Fast delivery and the watch is exactly how it was presented on the photos and in the description.
I made a mistake in my adress, and this was corrected quickly.

June 13, 2024
Unprompted review
Rated 1 out of 5 stars

Silence

Watch your money go into a black hole. Sure, you might get a watch, and that watch may or may not work. Better to spend money on a trusted brand. I tried to get an update on my order. Heard back a month later.

July 12, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Customer,

We apologize that you have experienced problems and we regret that you are not satisfied with our service.

If you contact us at feedback@detomaso-watches.com, we could discuss your issue and find the best way to solve it.

We apologize for the lack of communication and delay in shipping your order. We will ensure that you receive a prompt update on the status and offer a solution to your satisfaction.

Rated 1 out of 5 stars

Absolute garbage construction

Gave my wife the watch for Christmas. It's already broken 7 months later. Absolute garbage construction.

July 8, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Russ,

We would like to apologise to you and we are very sorry that you are having problems with your watch.

It is very important to us that your wife can enjoy wearing her watch again soon. Our customer service would like to help you immediately and send you a free return label so that we can have your watch checked by our watchmakers.
Please contact us:
feedback@detomaso-watches.com


We are here to help you!

Rated 1 out of 5 stars

The WORST customer service ever!

The WORST customer service ever! I'm a watch collector and receive watches from literally all over the world. I ordered a watch from this company on May 16 and received confirmation the next day. The watch never shipped. I emailed them a few weeks later and was told they just had "one more" check to be sure my watch was perfect. They have no phone service, just a voice mail that says they only answer calls a few hours per day. I finally had to email and give them an ultimatum. They chose to cancel my order (one of the options I gave them). My credit card was credited within a reasonable period of time. Apparently, it now takes longer to ship to the midwest US from Philadelphia than from Germany, Switzerland or Hong Kong...go figure.

June 22, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear Steven,

we are very sorry that we could not send you your watch and that you had to wait for a reply.
We understand that you are disappointed, and we deeply regret this.
Unfortunately, there were short-term delivery problems with the model you chose, which is why we had to cancel your order.
We would like to sincerely apologize for this.
It is very important to us that you, as a watch collector, can still receive your desired item. This is why our customer service will soon contact you so that together we can find a good and positive solution for you.
It is very important to us that you have a positive buying experience with us.

We are here for you and look forward to your feedback.

Rated 1 out of 5 stars

Twice delayed and no refund

The website claimed that the watch I ordered was ready to be delivered within a week back in Feb. Twice, these dates changed without me being notified, I found out only by checking the website. Eventually lost patience and cancelled the order. It has been almost 3 weeks since that was processed and I haven't received the refund, nor am I getting any responses from customer services.

June 10, 2024
Unprompted review
DETOMASO WATCHES logo

Reply from DETOMASO WATCHES

Dear customer,

We sincerely apologize that you have not yet received your order and we are very sorry that we have disappointed you.

It is as unfortunate for us as it is for you that there has been such a delay in delivery and it does not reflect our service standards in any way.

We would like to look into the matter as soon as possible so that we can help you quickly.
Please contact us via the following e-mail address: feedback@detomaso-watches.com

We look forward to your feedback and are here for you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look