DETOMASO WATCHES Reviews 

So may things went wrong with my watch purchase from Detomaso. I ordered a watch. It arrived, but was the wrong model. So I rang the Detomaso helpline, and informed them I'd like a replacement to be sent. They said they would send me a returns label and once I'd returned the wrong item I would receive a refund. But, as I wanted a replacement they said the quickest way I could receive the 'correct' item would be to place a new order for that item. So, in essence, they were asking me to pay TWICE - in the short term - for the item I was requesting. Was that good customer care ?
Anyway I placed a new order for the item. A few days later, not having received my returns label I contacted their helpline again, and after this chase up I did finally receive a returns label.
Now here's an interesting development ...
The returns policy required me to package up the returning item, affix the returns label - and here's the interesting bit - PLACE THE RETURN PACKAGE IN MY NEAREST EVRI LOCKER. Yep that's right, they wanted me to place a valuable jewellery item inside a locker that sits outside my local supermarket.
So I did this, even though I was nervous about doing so.
And what kind of receipt/proof did I get from the Evri locker to say that I'd deposited an item in the locker ? ABSOLUTELY NONE !
Anyway subsequently, after several phone calls to the Detomaso helpline, I was able to get confirmation from them that the item had indeed been returned to them. Phew !
... and did I get my refund for the wrong item they had sent originally ?
Well yes I did, after several more phone calls to their helpline chasing up the refund.
I finally received my refund two weeks after I'd 'posted' the returned item inside the Evri locker.

The watch itself is lovely. It is the second watch I've bought from Detomaso. Both timepieces are beautiful. But I found their returns policy - which I was forced to use because of a mistake THEY made - to be extremely stressful. I had no proof that I'd deposited the item in the locker system. I had no proof at all that the item had made its way safely back to the vendor. And for many days I wondered if I would ever get a refund at all ... for a mistake entirely of the seller's making.
All in all a very stressful purchase, and on that basis, I doubt very much if I will buy anything from this company again.

Heed the negative reviews and stay far away from this company. You MIGHT get what you paid for, but the hassle isn't worth it.

I took a chance during a 50% off flash sale on an item that was advertised as having a "2-5 business day" delivery. Order was placed on Oct 16 and payment processed on Oct 17. Within that time frame I received an email confirming the payment, indicating that a follow-up email would be sent with shipping details.

On Oct 19 I contacted Detomaso customer service as I had yet to receive the follow-up with tracking info. They replied promptly but said only that the item would be shipped "soon". Not satisfied (and with past negative reviews in mind) I requested that they be more specific. Again, and to their credit, they replied quickly. However, their next reply was equally inadequate, stating that the "scheduled" date to ship out the product was Oct 31st. In other words, AT BEST, the product would arrive more than 10 business days after the payment was taken - or more than twice the advertised time frame.

Not needing the item after such a delay - and knowing fully well more delays could/should be expected - I simply requested that the order be cancelled.

Here's where the company's true colors shine through: they refused to cancel the order because it's already "being processed". Let's think about this for a minute. The item MIGHT be sent on Oct 31st, yet they can't interrupt the process? The watch is already made (supposedly) and sits idle somewhere.

What kind of inept supply chain/logistics system do they deploy if it takes this long to source an already-made item and ship it? Do they expect people to believe their lies when it's almost 2024 and we have very reliable overnight delivery options? Furthermore, how can the order not be cancelled when absolutely nothing is happening within the supply chain? Are they sending a Hobbit on a quest to find this watch? What they're trying to pass off as normal logistics should be a big enough red flag for anyone who's considering their product.

Obviously, this company is bogus. They took the money on false claims (2-5 business days) and are now sending me through hoops just to try and make myself whole again.

Finally, their replies are all tin-canned, templated, poorly written pieces. It's likely a single person (maybe two) with no intentions of performing actual customer service. Every reply is laced with fluff along the lines of, "hope you have an amazing day!", but devoid of anything of value for the "customer" - customer in quotations because you're technically not a customer if they never send you the product.

If they bother to reply to this review, you'll notice all of the above quite quickly. What you won't see is them offering to cancel the order (which they should be able to do if the watch isn't going anywhere for two weeks) nor would they confirm that the order is being expedited to meet the 2-5 business days that were advertised.

If you absolutely must take a gamble on this company, do so on a sale. $150USD/$200CAD is what you'd be risking in that case.

Me: Someone who manages online reviews for a large software company and who has a background in supply chain management.

I had been waiting to treat myself to another watch for ages and when I saw the online adverts for Detomaso watches, I was truly impressed with the visual impact of them all, the quality look of every piece and the affordability. So much so that I indulged myself in ordering a SORPASSO CHRONO GIALLO that ticked all my boxes .... bold stainless steel mesh bracelet and that enormous yellow watch face that has been the favourite colour in my life since primary school. Yes, it had my name on it! I was a little concerned about the initial customer service emails being in German but everything was followed up with a British equivalent. And delivery, though initially a bit vague, was very quick and before I know where I was, Royal Mail had placed my order in my hand. I am so impressed with my watch, big and bold, adore the dominance of the big yellow watch face, the silky mesh bracelet is ultra comfortable to wear, in fact keep checking that it's on my wrist!

Update as at Nov 20/23. To Detomaso Team, Thank you for processing the return and refund. It took a while to get this completed, but all is well that ends well.
Previous: Bought a watch from Detomaso and shortly after the 2-week return the watch stopped working. I notified the company - their customer service department is an impenetrable fortress. They said I could send the watch back for repair fine. Only thing is that there is no way to send the watch back - their online returns process does not allow for service returns!! ANd they won't answer the phone or respond to email. If you buy their watch expect to lose a few hundred dollars due to poor quality and bad service.

I purchased this watch 2ys ago, it's never kept good time,it stops frequently , even after fitting new batterys,the face has cracked and I've been told by 2 shops that they can't guarantee the work as it's been factory sealed ,so may still fail a pressure test , I should have gone to market and bought a watch for a fiver 😡

I have bought more than 12 Detomaso watches. I’ve given them to my brothers and children as gifts. I personally have over 8 that I wear. The colors and functionality are very nice. I shop around and look at several watch makers. This is one of the best. I would highly recommend. No issues with delivery or customer service.

Dear Tomaso, today I received my watch. Very pleased with my match. Also with the present which completed the expectations. Thank you.

Delighted with this watches,nicer than photos.good quality with a nice weight. Excellent delivery through amazon. Looking forward to showing it off!!

Excellent watch. Very nice and with the quality that characterizes it.
The shipping arrangements very good and the customer service very good. Thank you for being so professional.

At first I was sceptical, I made contact through Instagram DM with Detomaso about some bad reviews and still gave it a try. My watch got delivered in 3 days just like the website states. I'm very happy with my Detomaso watch. Recommended!

What an excretable experience all around!

Bought the detomaso watch online using PayPal (thank goodness!), money was taken out three days later - and yet the watch not received over 3 months later...

Communication from them was atrocious and lacklustre

Ended up using PayPal's systems to get most of my money back, after jumping through hoops and continued lack of communication from detomaso

They did send the extra strap - that was part of my original order - received 2 months after the original order date after my multiple enquiries about the status of the order & no solid response (never got that money back, a strap is a useless thing as no watch to go with it...)

Avoid detomaso at all costs!!!!

Watch was paid for on 12th November, by the 14th December (and still ongoing) it still hadn't been processed or dispatched.

Even today the website says 1-3 business days until dispatch on my chosen watch.

Called multiple times and emailed on several occasions and each time I was told it was 'being processed'. It got to the stage after +4 weeks where this watch was never arriving before Christmas so i asked to cancel the order.

'Unable to cancel the order' was the response as it was being processed for dispatch (as it had been since the moment i ordered) . Even though it hadn't yet been sent I would have to wait for the eventual delivery and then send it back to them and only then would it be processed for a refund.

I now have to spend more money on a gift that is actually going to arrive in time for xmas and I have to deal with the hassle of returning a watch to them that still hasn't even been posted out. When I will receive my refund, who knows. I'm at the stage where I really wish I hadn't bothered.

I have no idea if the watches are any good but the service has been poor (okay the lady on the customer service line was friendly but unable to do anything).

Delivery times are misleading.