Detroit Axle Reviews 1,012

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and value of the products, often highlighting the durability and good fit of parts. Reviewers frequently mention the convenience of purchasing parts in kits and the reasonable pricing. The customer service team is often praised for being helpful, informative, and professional, with some individuals receiving excellent support in resolving issues. However, some people were dissatisfied with aspects of their orders and delivery. There are instances where customers received incorrect parts or found items missing from their orders. Delivery times were a common point of contention, with some experiencing significant delays and advertised shipping times not being met. A few customers also reported issues with customer service, including difficulties in obtaining refunds or feeling that representatives were unhelpful.

What people talk about most

Product

Consumers have mixed feelings about the product quality and accuracy of orders. Many customers praise the... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, quick shipping,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast shipping, with... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the quality of parts,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, courtesy,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shopping and purchasing are really decent and a nice experience. The delivery time table is terrible. I use to get my purchases from you folks in two days. This recent purchase is now into the sixt... See more

Company replied

Rated 3 out of 5 stars

I have always had good luck and good service from Detroit axle until this order. I entered my car information (2011 kia sorento EX) And placed the order for front brake pads. I received bra... See more

Company replied

Rated 3 out of 5 stars

Was not happy that only one of the two parts that I ordered actually shipped. Very happy with the person who helped me from customer service today in resolving the issue.

Company replied

Rated 5 out of 5 stars

Not only is the price outstanding, but the convenience of purchasing parts in kit form instead of buying each part individually. Ive had no problems thus far with quality, durability or fit. Thank you... See more

Company replied


Company details

  1. Auto Parts Market
  2. Auto Parts Manufacturer
  3. Auto Parts Store

Written by the company

For over 20 years, Detroit Axle has grown into a leading worldwide retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly expanding product lines include brakes and rotors, CV axles, rack & pinions, bearings, suspension parts, gearboxes, and much more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

I would have awarded a five-star rating…

I would have awarded a five-star rating had the item been dispatched within the advertised two-day timeframe. Otherwise, this product represents a satisfactory and cost-effective component.

April 17, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. We are glad to hear you are satisfied with the product and pricing. We apologize for the delay in dispatch and will continue working to improve our shipping times. We look forward to helping you again.

Rated 1 out of 5 stars

Scammed me out of over $100 returned my…

Scammed me out of over $100 returned my parts but said they had grease on them so I didn’t get my money back. Complete bs can’t even argue with them they are stingy and want every dollar they can get.

April 21, 2026
Unprompted review
Rated 4 out of 5 stars

Products

Have what i need with good warranties.

April 21, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear you found what you needed and are happy with the warranties. We look forward to helping you again.

Rated 5 out of 5 stars

cost and 2 day delivery hopfully i get…

cost and 2 day delivery hopfully i get it in two days this survey came prior to delivery

April 20, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear you are happy with the pricing and we hope your order arrives within the expected delivery time. We look forward to helping you again.

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Parts ship quickly.

April 18, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear ordering was easy and your parts shipped quickly. We look forward to helping you again.

Rated 5 out of 5 stars

Hopefully a quality parts time will tell

Hopefully a quality parts time will tell

April 18, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. We understand your concern and are confident in the quality of our parts. If you need any assistance, our support team is always here to help.

Rated 5 out of 5 stars

Best parts outlet

This is my tenth time purchasing from Detroit Axel. Love the pricing and 2 day shipping. Never the wrong part. What more could you ask for.

April 20, 2026
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Reply from Detroit Axle

Thank you for your continued support, we really appreciate it. Glad to hear you keep coming back and are happy with our pricing, fast shipping, and accurate orders. We look forward to helping you again.

Rated 5 out of 5 stars

Quality parts,delivered on time

Quality parts,delivered on time, great customer service!

April 16, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear you are happy with the quality, on time delivery, and our customer service. We look forward to helping you again.

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, price was right, free S/H.lUV IT.

April 17, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear you are happy with the quick delivery, pricing, and free shipping. We look forward to helping you again.

Rated 2 out of 5 stars

I have ordered 3 separate times and…

I have ordered 3 separate times and something is missing everytime,just ordered wheel hub assembies ,one had mounting bolts in box,and the other didn't, I ordered a front end kit for a 1989 s15 and a tie rod sleeve was completely missing from the kit,I just made another order,if something is missing I will not continue to use this company

April 20, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. We are very sorry to hear about the repeated issues with missing parts and understand your frustration. This is not the experience we want for our customers. Please reach out to us so we can review your orders and make this right.

Rated 5 out of 5 stars

The ease of placing the order on the…

The ease of placing the order on the website. Not complicated and easy to do. Then the price of the starter was excellent.

April 20, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear the ordering process was simple and that you are happy with the pricing. We look forward to helping you again.

Rated 5 out of 5 stars

Great prices

Great prices, fast free shipping. Never had a problem with any parts I have ordered from Detroit Axle.

April 20, 2026
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear you are happy with our pricing and fast free shipping and that your parts have been reliable. We look forward to helping you again.

Rated 5 out of 5 stars

Detroit axle always delivers

Detroit axle always delivers. Great products, great service!

April 20, 2026
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Reply from Detroit Axle

Thank you for your continued support, we really appreciate it. Glad to hear you are happy with our products and service. We look forward to helping you again.

Rated 5 out of 5 stars

I have order my hole frontend from u…

I have order my hole frontend from u now and all 4 wheel hub / bearing , and always recved fast and always correct.i recommend to everyone.

April 20, 2026
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Reply from Detroit Axle

Thank you for your continued support, we really appreciate it. Glad to hear your orders have arrived quickly and correctly every time. Thank you for your recommendation and we look forward to helping you again.

Rated 5 out of 5 stars

Love doing business with Detroit Axel!

Love doing business with Detroit Axel! Parts shipped same day and was delivered the very next day! Super fast shipping! Great team! Will continue to order parts for our auto repair business. 😊

April 17, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your continued support, we really appreciate it. Glad to hear your order shipped quickly and arrived the next day. It means a lot that you trust us for your business and we look forward to helping you again.

Rated 5 out of 5 stars

Received the wrong part by accident

Received the wrong part by accident, Kevin Hamilton was very helpful, polite and helped get the situation figured out extremely fast! Will be using Detroit Axle for my parts in the future because of quality and Kevin!

April 20, 2026
Unprompted review
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Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. We are sorry for the mix up with the part, but glad to hear Kevin was able to assist you quickly and get everything resolved. It means a lot that you plan to continue using us and we look forward to helping you again.

Rated 5 out of 5 stars

Great customer service !!!

Great customer service !!!

April 20, 2026
Unprompted review
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear you had a great experience with our customer service and we look forward to helping you again.

Rated 5 out of 5 stars

I’ve purchased a few items from Detroit…

I’ve purchased a few items from Detroit Axle over the years and my experiences with them has always been Great & Products are Quality and would DEFINITELY recommend them to ALL!

JR

April 20, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your continued support, we really appreciate it. Glad to hear you have had great experiences with our products and service over the years. Thank you for your recommendation and we look forward to helping you again.

Rated 5 out of 5 stars
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we really appreciate it. Glad to hear our site was a helpful reference for finding the right parts. We look forward to helping you again.

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