Shopping and purchasing are really decent and a nice experience. The delivery time table is terrible. I use to get my purchases from you folks in two days. This recent purchase is now into the sixt... See more
Company replied
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Review summary
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I have always had good luck and good service from Detroit axle until this order. I entered my car information (2011 kia sorento EX) And placed the order for front brake pads. I received bra... See more
Company replied
Was not happy that only one of the two parts that I ordered actually shipped. Very happy with the person who helped me from customer service today in resolving the issue.
Company replied
Not only is the price outstanding, but the convenience of purchasing parts in kit form instead of buying each part individually. Ive had no problems thus far with quality, durability or fit. Thank you... See more
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Company details
Written by the company
For over 20 years, Detroit Axle has grown into a leading worldwide retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly expanding product lines include brakes and rotors, CV axles, rack & pinions, bearings, suspension parts, gearboxes, and much more.
Contact info
Eight Mile Road 2000, 48220, Ferndale, United States
- detroitaxle.com
3.7
Average
1K reviews
Replied to 12% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Detroit Axle
Thank you for your feedback, we appreciate it. Glad to hear your order arrived quickly and we look forward to serving you again.
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. Glad to hear you are happy with the pricing, fast service, and correct fit. We look forward to helping you again.
Seamless process of parts ordering!
April 17, 2026
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. Glad to hear the ordering process was seamless and we look forward to helping you again.
Terrible customer service!
Never received my package, I reached out numerous times for almost 3 weeks regarding it, they said they had to contact FedEx, I never heard anything, so I reached out AGAIN… Detroit Axle informed me they denied my claim because I supposedly received my package. I never received an email or anything stating it was denied. Their customer service is terrible & I’m out $120!
March 30, 2026
Unprompted review
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. Glad to hear you are happy with our products, pricing, shipping costs, and service. We look forward to helping you again.
Always exactly what you ordered
Always exactly what you ordered. Very reasonable pricing & very fast delivery.
These guys are great. My brakes, suspension, and other needs for my 5 vehicles. Some with 10 year warranties.
April 16, 2026
Reply from Detroit Axle
Thank you for your continued support, we really appreciate it. Glad to hear your orders have been accurate with fast delivery and great pricing. It means a lot that you trust us for multiple vehicles, and we are always here if you need anything.
Good quality parts at great prices and…
Good quality parts at great prices and great customer service if any issues occur
April 16, 2026
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. Glad to hear you are happy with the quality, pricing, and the support from our team. We look forward to helping you again.
Usually great servive. But not this time
I have always had good luck and good service from Detroit axle until this order.
I entered my car information (2011 kia sorento EX)
And placed the order for front brake pads.
I received brake pads were not correct.
When I called DA to inform that I received the wrong parts, I spoke to a man that said I had ordered pads for a BMW.
I told him that I entered my vehicle information, like I always have, and some how received the wrong parts.
In not so many words he advised that it was MY fault and informed I would be charged a restock and handling fee.
I'm not happy at the moment.
I could have waited for an exchange, but knowing it was NOT my fault, O'Reilly got my business today.
Sorry, had to vent.
But I am 100% sure that i entered my vehicle info correctly and feel this was a website issue
April 6, 2026
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. We are sorry to hear about the issue with the incorrect parts and the experience you had when reaching out. We understand how frustrating that can be, especially when you entered your vehicle information correctly. This is not the experience we want for our customers and we will continue working to improve both our website and support. Please reach out to us again so we can properly assist you.
Ive always have gotten great parts
Ive always have gotten great parts. Beats the competition in city.
April 16, 2026
Unprompted review
Reply from Detroit Axle
Thank you for your continued support, we really appreciate it. Glad to hear you are happy with the quality of our parts and that we stand out for you. We look forward to helping you again.
Service Review
So far, so good! Purchased a pair of struts for my old Chrysler 300M in Italy and I must say, thur far the price and services have been excellent: I was promised a Thursday delivery and that was accomplished. The unfortunate part is that their service ended in NY. Now, I have to ship all to Italy at my cost. Maybe, it would benefit DA to contract out with a Courier as USPS or UPS and incorporate that line item cost as an ‘added’ service to those need that service. Nevertheless, I’m greatly satisfied and would recommend
April 16, 2026
Unprompted review
Reply from Detroit Axle
Thank you for your detailed feedback, we really appreciate it. We are glad to hear you were satisfied with the price, service, and on time delivery. We understand the inconvenience with international shipping and appreciate your suggestion, as we are always looking for ways to improve. Thank you for your recommendation and we look forward to helping you again.
the best place to buy parts thank you…
the best place to buy parts thank you for all that you do!
April 16, 2026
Reply from Detroit Axle
Thank you for the great feedback, we truly appreciate it. We are glad to be your go to place for parts and look forward to helping you again.
Because of my age I feel much more…
Because of my age I feel much more comfortable talking on the phone with a real person. Your representatives do a great job with my orders displaying curtesy, respect, and patience with me. I also appreciate the quality and value of your products.
March 26, 2026
Reply from Detroit Axle
Thank you for your kind words, we really appreciate it. We are glad our team has been able to assist you with care and patience. It means a lot to hear you value both our service and the quality of our products, and we look forward to helping you again.
Detroit Axle Amazing 🤩
Since I thinking about bringing back to the life my 1995 truck, I gave without hesitate to Detroit Axle the responsibility and they don’t let me down. Strong details about theirs products finishing. My truck looks great 😊 now more safely and smoothly driving.
April 16, 2026
Unprompted review
Reply from Detroit Axle
Thank you for trusting us with your project, we really appreciate it. Glad to hear your truck is back on the road and driving safely and smoothly. We are happy you are pleased with the quality and finish of our parts and look forward to helping you again.
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. Glad to hear the ordering process was easy and that you can count on fast shipping. We look forward to serving you again.
So easy
I am always pleased with how easy it is to navigate around the website. And if there's any concerns they contact me to make sure my order is right!
April 15, 2026
Reply from Detroit Axle
Thank you for your feedback, we appreciate it. Glad to hear you were able to find the exact part you needed and we look forward to helping you again.
Troy was very helpful
Troy was very helpful, very understanding, and quick with responses and answers. It made the process very easy and simple.
April 15, 2026
Unprompted review
Reply from Detroit Axle
Thank you for your feedback, we’re glad to hear Troy was able to assist you with professionalism and care. It’s great to know the process was easy and smooth. We truly appreciate your support.
Reply from Detroit Axle
Thank you for your feedback, we appreciate it. Glad to hear your parts arrived quickly and we look forward to serving you again.
Wrong part shipped
I recently ordered an CV AXEL For my 2016 ford escape, when it was time to place the part it was the wrong part. I call Detroit Axel and talk to customer service, after he look it up all my information, he claim they have shipped the wrong, Now I spoke to 4 different customer service employees 2 hung up on me and 2 said am not getting a refund that is not on their policy to get refund...I ask to speak to a manager, and he answer was you still not gonna get a refund and hung up on me...I followed the reviews before I order ,I followed the loyalty they claim to have, now am stuck with this part. Can anyone help...
April 15, 2026
Unprompted review
Sent the wrong parts
April 4, 2026
Excellent Customer service!
Excellent parts quality, easy website, and returns were easy and fast to resolve my issue!
April 14, 2026
Unprompted review
Reply from Detroit Axle
Thank you for your feedback, we really appreciate it. Glad to hear you had a smooth experience with our website and that your return was handled quickly. We are happy we could resolve your issue and look forward to helping you again.
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