Detroit Axle Reviews 1,012

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality and value of the products, often highlighting the durability and good fit of parts. Reviewers frequently mention the convenience of purchasing parts in kits and the reasonable pricing. The customer service team is often praised for being helpful, informative, and professional, with some individuals receiving excellent support in resolving issues. However, some people were dissatisfied with aspects of their orders and delivery. There are instances where customers received incorrect parts or found items missing from their orders. Delivery times were a common point of contention, with some experiencing significant delays and advertised shipping times not being met. A few customers also reported issues with customer service, including difficulties in obtaining refunds or feeling that representatives were unhelpful.

What people talk about most

Product

Consumers have mixed feelings about the product quality and accuracy of orders. Many customers praise the... See more

Order

People report ambiguous experiences with order. Many customers praise the ease of ordering, quick shipping,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast shipping, with... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the quality of parts,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, courtesy,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shopping and purchasing are really decent and a nice experience. The delivery time table is terrible. I use to get my purchases from you folks in two days. This recent purchase is now into the sixt... See more

Company replied

Rated 3 out of 5 stars

I have always had good luck and good service from Detroit axle until this order. I entered my car information (2011 kia sorento EX) And placed the order for front brake pads. I received bra... See more

Company replied

Rated 3 out of 5 stars

Was not happy that only one of the two parts that I ordered actually shipped. Very happy with the person who helped me from customer service today in resolving the issue.

Company replied

Rated 5 out of 5 stars

Not only is the price outstanding, but the convenience of purchasing parts in kit form instead of buying each part individually. Ive had no problems thus far with quality, durability or fit. Thank you... See more

Company replied


Company details

  1. Auto Parts Market
  2. Auto Parts Manufacturer
  3. Auto Parts Store

Written by the company

For over 20 years, Detroit Axle has grown into a leading worldwide retailer and distributor of OE re-manufactured and new aftermarket auto parts. We are committed to providing first-class products and outstanding customer service at an incredible value. Our rapidly expanding product lines include brakes and rotors, CV axles, rack & pinions, bearings, suspension parts, gearboxes, and much more.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I will never buy anything from this…

I will never buy anything from this company again. They sent the wrong rotors and brake pads to me and I sent them back because they did not fit. They sent me a picture of a product that was not the product I sent back and now they refuse to give me my refund. DO NOT ORDER ANYTHING FROM THEM!!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered 4 rotors and break pads for…

I ordered 4 rotors and break pads for my 2019 Tundra. They work great and no problems with the install.

March 30, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear everything fit well and the installation went smoothly. It’s great to know the parts are working well for your Tundra. We truly appreciate your support.

Rated 5 out of 5 stars

Shipping box destroyed by shipping company

Ordered parts for my vehicle on 3/31/2026. Parts where sent in fashionable time. Unfortunately the box I received was destroyed from the shipping company. Upon going through the box items where missing. I called Detroit Axle immediately and filed a complaint. I spoke to Kevin Hamilton which listened to my concern and helped me file the complaint. It took about 5 minutes to send pictures and documentation to him. He immediately missed new replacement parts to me with all documentation. It was nice to get this issue taken care of. I've ordered many times from this company and have always been satisfied. Unfortunately they can't control shipping companies.

April 6, 2026
Unprompted review
Detroit Axle logo

Reply from Detroit Axle

Thank you for your continued support and for sharing your experience. We’re sorry to hear about the issue with the shipment, but we’re glad Kevin was able to assist you quickly and get everything resolved. We truly appreciate your understanding and your loyalty to us.

Rated 5 out of 5 stars

Detroit Axle offers quality items with impressive warranty terms and quick shipping

Have used you in the past with great success so it's what made me use you again.

Your website is easy to navigate, and you offer a great selection of parts and kits for many vehicles.

Your customer service team is very helpful and informative.

April 6, 2026
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Reply from Detroit Axle

Thank you for choosing us again, we truly appreciate your continued trust. We’re glad you find our website easy to use and our selection helpful. It’s great to hear our customer service team made a positive impact on your experience.

Rated 5 out of 5 stars

Jason was very courteous and helpful…

Jason was very courteous and helpful with my order. He had a great knowledge of everything i asked him about our vehicle! Thanks so much.

April 6, 2026
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Reply from Detroit Axle

Thank you for your kind words, we’re glad to hear Jason was able to assist you with professionalism and knowledge. We truly appreciate your support and are happy we could help.

Rated 5 out of 5 stars

Easy to order

April 6, 2026
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Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear ordering was easy. We truly appreciate your support.

Rated 5 out of 5 stars

Awesome

Awesome. Had to call and guy was super good.

April 6, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear you had a great experience with our team over the phone. We truly appreciate your support.

Rated 5 out of 5 stars

Great company

Wouldn't take my address online so I called in. Order went great. Great prices and product.

April 6, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we’re glad our team was able to assist you and get your order placed smoothly. We’re also happy to hear you’re satisfied with the pricing and product. We truly appreciate your support.

Rated 5 out of 5 stars

Detroit Axle always have the brake…

Detroit Axle always have the brake parts I need at a great price with great shipping

April 5, 2026
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Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear you can always find the brake parts you need at a great price with reliable shipping. We truly appreciate your support.

Rated 5 out of 5 stars

I recently ordered struts and a front…

I recently ordered struts and a front and rear brakes pad and rotors kit for a 09 crv and the parts showed up on time and fit perfectly, very happy with the parts I recieved

April 1, 2026
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Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear everything arrived on time and fit perfectly. It’s great to know you’re happy with the parts. We truly appreciate your support.

Rated 1 out of 5 stars

Scam

Updated - After I sent emails back and forth and sent them the proofs of everything, they refunded me.
Unfortunately, I ordered rotors and brake pads when the day my car got hit and became total loss. And their packages came 2days after the accident and I returned it untouched and unopened,but they told me one of the part is terribly used. How should I use since my car was not drivable anymore? They told me they couldn’t refund me for that, now I felt so irritated that they were kinda accused me of returning a used parts. Such a bad experience. I don’t even want to give a one star. I think I got scammed from them.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I had difficulty placing the order

I had difficulty placing the order.
I finally got this corrected, hopefully my part is delivered soon

April 6, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we’re sorry to hear you had difficulty placing your order. We’re glad it was resolved and hope your part arrives quickly. If you need any assistance, we’re here to help.

Rated 5 out of 5 stars

Great 5 star

I have been ordering parts from Detroit Axle for a few years now I have no complaints . They are very helpful and the parts I have ordered have been great quality and they stand behind what they sale.

April 6, 2026
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Reply from Detroit Axle

Thank you for your continued support over the years, it truly means a lot to us. We’re glad to hear you’ve been happy with the quality and our service. We truly appreciate your trust and look forward to serving you again.

Rated 5 out of 5 stars

I love ordering from Detroit axle

I love ordering from Detroit axle. The parts are shipped fast and usually recieved within a few days

April 6, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear you enjoy ordering with us and that your parts arrive quickly. We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Good parts and great price.

Tech was very helpful. Quick, easy, good price and the shipping was free. Cost was about 1/3 of what A. Zone and O'Reilly .

April 2, 2026
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Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear our team was helpful and that you had a quick and easy experience. It’s great to know you’re happy with the pricing and free shipping. We truly appreciate your support.

Rated 5 out of 5 stars

Perfect fit

The parts for my vehicle were an exact fit and works great. The shipping was very fast also.

March 31, 2026
Detroit Axle logo

Reply from Detroit Axle

Thank you for your feedback, we’re glad to hear the parts fit perfectly and are working great. It’s also great to know the shipping was fast. We truly appreciate your support.

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