Detroit Bikes Reviews 

135
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Bike arrived deeply scarred paint, bent fender, bent wheel frame connection, missing items. A mechanic named Francisco texted me when I sent photos. Offered no resolve except to send touch up paint.... See more

Rated 1 out of 5 stars

I ordered a Chromally Cortello 15 weeks ago, June 8th. I see people who ordered their bikes after mine and they got their bike. I received a grand total of 2 e-mails from the company, one after 6 week... See more

Rated 1 out of 5 stars

Ordered Greenfid kickstand for my new Sparrow, 2 tshirts, bibbed cap and knit hat. Knit hat was weathered with lent balls and cat hairs inside the bag with cap and tshirts. Totally unsatisfied. Will b... See more

Rated 1 out of 5 stars

After the experience I had I was told I needed to pay for the return boxes even though one of them was damaged and not useable by their shipper, not me. Again so disappointed. They were not even will... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Commuter and city bicycles, high quality, American made.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

135 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(135)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Birthday bike

The bike looks awesome and is very well made. I bought this bike for my boyfriend for his birthday and he loves it.

August 14, 2019
Unprompted review
Rated 5 out of 5 stars

Stellar product, stellar customer service

The bikes you guys make are works of art; definitely the nicest, quietest, most well-designed cruiser I’ve ever ridden. Shipping options are fantastic. I ordered a bicycle basket for my new bike, accidentally selected the wrong shipping method at checkout, and your team not only caught my error, they ended up comping me the shipping on my basket. I’m recommending Detroit Bikes to everybody and their brother— you guys know how to run a business.

August 13, 2019
Unprompted review
Rated 4 out of 5 stars

It had been awhile since I’ve ridden a…

It had been awhile since I’ve ridden a bike. The sales guy really didn’t help much, didn’t feel questions were welcome. However I had been in contact via email (all responses very helpful) and specified the bikes of interest were brought over and I was able to purchase the bike I wanted. I asked about seats and got a shrug. Left without pump which I need to go get. It was okay service yet not friendly.

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

I honestly love my Sparrow

I honestly love my Detroit Bikes Sparrow! It’s of excellent quality and looks super sharp. When searching for a super lightweight bike at this price point, i was immediately drawn in by the down-home feel of this company and they didn’t disappoint. The frame is gorgeous, the bike weighs in at 22 lbs, the thick slick tires stick to the street like they’re supposed to. I ride this commuter bike on boardwalks, sidewalks, blacktop, etc and it feels great. I put a more cushy seat on it and now i never want to get off. I just love it. Period. The customer service is great as well. They are communicative, especially through Facebook and i couldn’t be more happy.

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

MILEAGE!!!

My bike was delivered 3 weeks ago today and I now have 361 mile on it. In 3 weeks! Ya think I like by bike?!? I've been braggin' to my friends that I found a bike that is made in USA! EXCELLENT!!!

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Love my bike! Purchased the 2018 8-speed orange men's bike with white walls and black hand grips/seat, and receive many compliments. It is well-made and comfortable to ride.

August 13, 2019
Unprompted review
Rated 3 out of 5 stars

Great company and great commitment to…

Great company and great commitment to the American tradesman. Quality is lacking a bit. I received my bike with a damaged/bent spoke and a scratched small dent on the seatstay. Overall great bike and it rides smooth.

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

SUPERB WELL MADE BICYCLE!!!

This company is UNBELIEVABLE and AWESOME! I am so HAPPY with my bike! I would definitely recommend and purchase from them again! Answered EVERY question I had about bicycle before I purchased. Bicycle was in Great condition after shipment. Every aspect of this purchase was First Class!

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

I bought a Faygo bike

I bought a Faygo bike--love the gold/orange metallic paint and the easiness of riding the bike. Also a big fan of the Detroit roots of the company!

August 13, 2019
Unprompted review
Rated 5 out of 5 stars

I purchased one of their Sparrow…

I purchased one of their Sparrow models, which were offered through Kickstarter. The process of delivering the bike took a while longer than estimated, but I was kept informed regularly via email updates explaining the progress of the phases of production, which I found fascinating. When it arrived I was delighted with the design, build quality and value of the bike, For choosing to locate their plant in Detroit, I salute the company. Also, their post-sale customer service is amazing.

August 13, 2019
Unprompted review

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