Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more
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Review summary
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Reviews shaping this summary
Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day! S... See more
Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more
On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more
Company details
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company
- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
4.8
Excellent
1K reviews
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Straightforward ordering process and…
Straightforward ordering process and very efficiently delivered. Great
March 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Direct Heating Spares
Dear Mr Beale
Your order was placed with us on 26th March and despatched the same day.
When placing your order you have chosen our standard free delivery option, this is a 2-3 working day delivery lead time, therefore your delivery should be with you today.
If for any reason you do not receive your delivery, please contact our customer services team who will be able to look into this for you.
Regards
Kay Harcombe
Head of Customer Service - Spares
Brilliant service all round
Brilliant service all round. Next day delivery pre 12pm ordered at 7pm!
March 26, 2026
every thing turn up was what I ordered…
every thing turn up was what I ordered and in good time. So I was happy with what I ordered.
March 24, 2026
I emailed the company as I unsure what…
I emailed the company as I unsure what I needed, they come back to me with 1 day gave the partner and li k, ordered the part delivered with a few days. Really good service
March 23, 2026
Only problem was
Only problem was , I paid for next day delivery..but unfortunately dhl said it was coming that day but didn’t turn up , they didn’t let me know.. I had to chase them .. then it turned up the following day . But buying the part and finding it spot on
Thanks
Steve
March 23, 2026
Easy to find product
Easy to find product on website. And it fitted perfectly and did. the job.
March 23, 2026
Some parts are not as described
Ordered a pump, a couple of sensors and a cable for a Vaillant boiler.The original pump is obsolete so they offer this one with a new wiring.
However the cable was sold(probably they still sell it) as a compatible and needed for the pump.It is actually a completely different cable, not for the pump they sell.
March 23, 2026
Reply from Direct Heating Spares
Good Morning,
We appreciate you bringing this to our attention. We are sorry the cable you received for the Vaillant boiler pump was incompatible. We'll review the cable compatibility information to prevent this issue in the future.
Thanks for your feedback.
Regards,
Rebecca Wilson
Customer Support Manager
Great service.
Easy to search for the right parts online, price OK and delivery was very prompt.
March 21, 2026
Excellent service
Easy to order, quick delivery, well packed and most important fit. I would recommend adding tiles measurements, as we took a bit of a gamble based only on picture. Ordered few spares, as these tiles are difficult to find.
March 8, 2026
Great service
March 21, 2026
The product I wanted was easily found
The product I wanted was easily found, easily ordered, and was delivered when promised
March 17, 2026
Really easy to order from
March 20, 2026
All items were delivered on time.
March 19, 2026
Genuine parts. free website
Trouble free website, simple to place order and prompt next day delivery, supplying genuine parts not copies that don’t fit.
March 19, 2026
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