Direct Heating Spares Reviews 1,309

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 848 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, quick and easy ordering process, and prompt delivery of products. Many found the prices competitive and appreciated the availability of hard-to-find parts, often dispatched on the same day. The efficiency and reliability of the service, especially for urgent needs, were consistently praised. However, some customers also noted issues with delivery services, experiencing delays or receiving items later than expected, even when paying for next-day delivery. A few people reported receiving incorrect parts or having difficulty tracking their orders, leading to frustration.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the efficiency, speed, and... See more

Product

Consumers generally express satisfaction with the products received. Many reviewers highlight that parts are... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency, speed, and helpfulness.... See more

Order

Users describe positive interactions with order. Many customers praise the easy online ordering process,... See more

Price

Customers had positive experiences with price. Many reviewers found the prices to be very competitive, good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more

Rated 5 out of 5 stars

Super helpful from the very first phone call. We needed to replace a really old item, that had been discontinued... The advisor sourced us a newer version and got it posted all on the same day! S... See more

Rated 5 out of 5 stars

Quick and easy ordering. Part dispatched promptly and received quickly. Had a slight issue with minor damage. When I contacted DHS they immediately dispatched a replacement that will arrive in an hou... See more

Rated 5 out of 5 stars

On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more


Company details

  1. Boiler and Heating Service
  2. Heating Equipment Supplier

About Direct Heating Spares

Written by the company

Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:

We also deal with a vast array of quality UK brands, such as:

Can't find what you're looking for? Simply call or email us and we'll be able to help.

Direct Heating Spares

Written by the company

Genuine Parts From Over 100 Brands
Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
Expert Technical & Sales Support Everyday
Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
Order Before 7pm For Next Day Delivery
As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
Secure Express Checkout
Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 2 out of 5 stars

Still not received my package

Still not received my package

March 26, 2026
Direct Heating Spares logo

Reply from Direct Heating Spares

Dear Mr Beale
Your order was placed with us on 26th March and despatched the same day.
When placing your order you have chosen our standard free delivery option, this is a 2-3 working day delivery lead time, therefore your delivery should be with you today.
If for any reason you do not receive your delivery, please contact our customer services team who will be able to look into this for you.
Regards
Kay Harcombe
Head of Customer Service - Spares

Rated 4 out of 5 stars

Only problem was

Only problem was , I paid for next day delivery..but unfortunately dhl said it was coming that day but didn’t turn up , they didn’t let me know.. I had to chase them .. then it turned up the following day . But buying the part and finding it spot on
Thanks
Steve

March 23, 2026
Rated 3 out of 5 stars

Some parts are not as described

Ordered a pump, a couple of sensors and a cable for a Vaillant boiler.The original pump is obsolete so they offer this one with a new wiring.
However the cable was sold(probably they still sell it) as a compatible and needed for the pump.It is actually a completely different cable, not for the pump they sell.

March 23, 2026
Direct Heating Spares logo

Reply from Direct Heating Spares

Good Morning,

We appreciate you bringing this to our attention. We are sorry the cable you received for the Vaillant boiler pump was incompatible. We'll review the cable compatibility information to prevent this issue in the future.

Thanks for your feedback.

Regards,
Rebecca Wilson
Customer Support Manager

Rated 5 out of 5 stars

Excellent service

Easy to order, quick delivery, well packed and most important fit. I would recommend adding tiles measurements, as we took a bit of a gamble based only on picture. Ordered few spares, as these tiles are difficult to find.

March 8, 2026

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