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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service and the efficient remote installation process handled by the knowledgeable technical team. People consistently mention that the software products work perfectly and deeply appreciate the prompt, dedicated assistance received during setup. However, some reviewers were not happy with the software functionality, noting that certain programs failed to operate properly after purchase. A few other people also felt that customer support fell short, failing to provide working solutions when facing technical installation difficulties. Others experienced frustrating communication gaps and delays that negatively impacted their overall experience.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting exceptional remote installation,... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, frequently noting quick... See more

Customer service

Users describe positive interactions with customer service, highlighting quick remote assistance and timely... See more

Product

Customers consistently note positive experiences with product, highlighting that everything works perfectly... See more

User experience

People report positive experiences with user experience, highlighting the extremely fast and smooth remote... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Diag-Tools. They spent a huge amount of time helping me get ISTA-P installed properly on my computer so I could work on my Mini Cooper — and I mean properly. Every... See more

Rated 5 out of 5 stars

I live in Australia and have bought a few products from this company and can say that I highly recommend them. They offered no fuss assistance remotely even though im 10hrs in front. They are always h... See more

Company replied

Rated 5 out of 5 stars

Great service. The initial install went through without any problems however when I got the cable in software didn’t work. I let them know and immediately removed back into my computer and fixed every... See more

Rated 5 out of 5 stars

An exceptional team; it's very difficult, if not impossible, to find such outstanding support. They help you from the very first moment, perform the entire remote installation, and it's fully function... See more


Company details

  1. Automotive Repair Equipment Wholesaler
  2. also in
  3. Car Accessories Store

Written by the company

Diag Tools offers a comprehensive range of automotive diagnostic tools and software, meticulously designed to cater to a variety of car brands. From diagnostics to maintenance, our solutions ensure peak performance for your vehicle. Join countless satisfied customers who rely on us for top-quality automotive solutions. Trust our expertise – your car deserves the best.


Contact info

4.9

Excellent

TrustScore 5 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(568)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with this company.
The service was fast, professional, and very responsive from start to finish.

They were always available to answer questions and provide support whenever needed, which made the whole process smooth and efficient.

The diagnostic software they supplied is high-quality, reliable, and works exactly as expected. You can tell they know what they’re doing and stand behind their product.

Highly recommended for anyone looking for professional diagnostic solutions and excellent customer service

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nice guys who went the extra mile!

Really nice guys and helpful. I was having issues with my ISTA installation and they helped me even though it was very late at night for them (around 1am). That dedication to help customers really impressed me and now my setup works great 😃👍

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Diag tools assisted me with setting up ISTA

Diag tools assisted me with getting software on my computer. They were very friendly and helpful. My computer needed some additional configuration and they worked around the clock to ensure I can use the software that was installed on my machine. I will continue to use this services for future updates. Do not hesitate to use them!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10 would recommend

The technician installing the product worked with me for multiple days on end, going above and beyond his duties to make sure that everything worked properly. I have not tested the programming function yet, but I know the company will help me if there is a problem. The customer service is un-rivaled.

The ISTA software works great! Same quality you would get from the dealer. Very happy.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and very reliable!

I had a great experience with Diag Tools. They helped me install ODIS S remotely on my PC and the whole process was smooth from start to finish. The technician was professional, patient, and clearly knew exactly what he was doing.

Everything is now working perfectly, and the setup was completed much faster than I expected. Communication was clear the entire time and they made sure everything was running properly before finishing the session.

If you need help with ODIS installation or diagnostic tools, I definitely recommend Diag Tools. Excellent service and very reliable!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

BMW Ista +

I purchased the ista software with the programming data from them and i can say that everything is working perfectly. The installation process was smooth, he connected to my laptop and installed it for me. Top notch. I will probably come back and buy more products. Thank you again for spending the time with me.

March 14, 2026
Unprompted review

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