Dialpad Reviews 2,999

Suspended with no given reason, support link leads to log in form, support email says to go to the website - support unreachable.
They charge upfront though!

The call clarity is almost always crystal (unless the customer has a bad cell connection) and I rarely have any issues with connectivity unless my internet is acting up. Also, the application is super easy to use and i figured out how to use it within about 30 minutes. and i discover new neat features often!

Dialpad support is difficult to get ahold of and wants to blame their terrible software on everything else but them. I've actively lost customers because of how support setup the phone system or lack of responsiveness. When I express my frustrations there is zero lack of empathy or concern that a small business is losing customers because of their shitty software. The program itself will say your phone system is setup one way and in reality support has done something different. There is not autonomy or agency in the settings. I beg you. If you are reading this don't trust dialpad. I don't typically write reviews but I am so frustrated by my entire experience.

I am a solo business owner and I was going to switch to dialpad to take advantage of some of the ai features. Unfortunately, what I was not aware of was the requirements for registration for SMS. This ultimately proved to be a difficult task and I ended up deciding it wasn't worth the effort. I use the SMS to communicate with clients when they prefer to text over call. It's fine and hasn't been a problem before. But with VOIP this is not a simple process. I do recognize that it's a requirement for all VOIP services, so I'm not going to reduce the my rating unfairly, but since nothing of it was mentioned during my registration I am somewhat upset for the waste of time. Since they also do not issue refunds, I am also out the fee. So between time and the fee I feel I got a very bad deal and will not be recommending them to colleagues in the future.

Franciso, the Dialpad Agent is a very great agent. i am very thankful for his help and effort in communicating with me. Thank you very much

This may be the worst company I have dealt with in my 20+ years of leading companies and business systems. Their product is clunky and didn't work. We cancelled at end of term, within contractual rules, and they failed to cancel contract in error. They acknowledged the mistake yet auto drafted fees from us. They said they cannot figure out how to refund. I even escalated to their CEO who never acknowledged my email or did anything. Do not do business with this company, bad ethics and bad product.

Thank you so much

Works great for my hundreds of calls every week.

Friendly and most importantly agent was able to help me with the issue I was having.

Dialpad, excellent at fake reviews, terrible as a voip service. There numbers don't work, even when you pay for all the top packages

even if it could be better, finish the contract with his vendor Glen was excelent, quite a gentlement and great customer service behind the platform, I hope they can continously growing in the market, with competitive prices.

very user Friendly and AI integration is my co worker so it helps a lot to sumamrize my discussion with clients and IT consultants

Worst billing and sales department i have ever dealt with. Everybody says they are working on it and nobody actually works on anything. God forbid you need to make any changes to your account. They will ghost you and never get back to you with any answers. Support also sucks.

Not enjoying it. Set up was a pain. Not the most user friendly. Don't like more than I like.

I had an amazing experience with Dialpad’s technical support, thanks to Krizia Baysa. She was incredibly patient, knowledgeable, and genuinely willing to help. Krizia went above and beyond by doing multiple test calls with me so I could see the actual call flow using Dialpad CTI in Salesforce, which made a huge difference in my understanding.

What really stood out was her sincerity and real interest in making sure things worked properly for our team. It didn’t feel rushed or scripted at all. She took the time to discover the real workflow with me and made sure everything made sense in a practical, real-world setup.

This level of support is rare. Huge thank you to Krizia for her professionalism, dedication, and care. Dialpad is lucky to have her on their support team. ⭐⭐⭐⭐⭐

We are being charged for credits and it’s unclear why. We are looking to move to Comcast or Verizon if we can’t get any support on this issue.

very good customer service and undersetting agents that can actually help you

Karen helped me a lot. We had some confusion about clients calling our numbers, and we returned calls from numbers that they had called.
Unfortunantley system is a bit limited, but that didn't stop Karen from explaining to me how to properly use the system(regardless of how inconveniant solution is), and pointing me in the right direction. All in all, Karen ⭐️⭐️⭐️⭐️⭐️
System- well, that is a bit different story

very easy to navigate and crystal clear calls easy of use best thing going for it

I believe Abby reviewed our case perfectly and did what needed to be done.