Best jewellery shop in the town with latest designs and really nice friendly and helpful staff as well…must visit
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Fantastic jewellery and company! I’ve ordered 4 times and will definatley be ordering again. Quality of the items are amazing and such high quality. Had so many compliments since wearing them. Speedy... See more
A few weeks ago I left a very negative review. Unknown to me my emails were not received but I thought they were being ignored. As soon as the company recognised that I had a problem they addressed it... See more
Company replied
I’ve been a loyal customer for a few years now and during that time the customer service has remained excellent. I love how sparkly the colourful gemstones are and how there’s a range of colours to ch... See more
Company replied
Company details
Written by the company
Diamond Galore is based in Greater Manchester, UK. Our jewellery brand was founded in 2014. We love to hand pick beautiful jewels for the woman who knows what she wants without paying that hefty price tag. Our variety of stunning rings include 925 sterling silver designs as well as silver, rose gold plated and high quality cubic zirconia so we've got something to suit you all. With the help of your sales we are able to donate a partial amount of our profits to a charity organisation each month. Because we know how important it is to make a different in the lives of those less fortunate.
Contact info
Bolton, United Kingdom
- 07716 852567
- Info@diamondgalore.co.uk
- diamondgalore.co.uk
4.6
Excellent
227 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good communication
They have stunning jewellery, the quality and there designs are gorgeous. Staff are amazing, communication and manners are always on point.
May 25, 2024
Unprompted review
Reply from Diamond Galore
Thank you so much!
Absolutely fabulous company
Absolutely fabulous company. Lovely people in customer service they will go above and beyond in order to get the loveliest jewerly I've seen in a long time
May 22, 2024
Unprompted review
Reply from Diamond Galore
Thank you so much!
I placed an order for a ring
I placed an order for a ring, the money was taken from my account but the order was not placed and I placed an order again and exactly the same the money was taken from my account and the order was not placed
May 12, 2024
Unprompted review
Reply from Diamond Galore
Thank you for your feedback. We’ve thoroughly checked our system, and no payment was taken as it’s not possible for funds to be charged without an order being placed. If you have any concerns, please contact us with proof of the transaction so we can assist further.
Absolutely love my ring
Absolutely love my ring. The ring sparkles and quality looks amazing! This hasn’t been my first purchase. Have purchased in the past and the service is always on point and jewellery is always good quality.
April 30, 2024
Unprompted review
Reply from Diamond Galore
Thank you!
Amazing quality at such good prices
Amazing quality at such good prices. The delivery was also very quick too
April 30, 2024
Unprompted review
Reply from Diamond Galore
Thank you!
The item broke within two days
The item broke within two days . My partner was able to fix it by opening up a link and reconnecting (so slightly shortening it ) but it was ok. Days later it completely snapped whilst wearing it walking to work. I contacted customer service and they said I had to pay delivery charge for another . This bracelet was £25 and I wore it a handful of times . The quality is terrible . Obviously not paying anymore out . Awful quality , will not be using again
April 26, 2024
Unprompted review
Reply from Diamond Galore
Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the bracelet. It’s disappointing to learn that the item didn’t meet your expectations and broke so soon after purchase. We sincerely apologize for the inconvenience and frustration this has caused.
We understand your concerns regarding the quality of the product and the delivery charge for a replacement. This is not the experience we want for our customers. Please know that we’re reviewing this matter with our team to ensure improvements are made to both our product quality and policies.
We’d like the chance to make things right for you. Please reach out to us directly at info@diamondgalore.co.uk, and we’ll do our best to resolve this to your satisfaction. Thank you for bringing this to our attention, and we’re sorry again for your disappointment.
I recently placed an order for the new dainty flower bracelet
I recently placed an order for the new dainty flower bracelet and I love it , it’s an elegant piece of jewellery will be purchasing from here again !
April 5, 2024
Unprompted review
Reply from Diamond Galore
Thank you!
Reply from Diamond Galore
Thank you!
Reply from Diamond Galore
Thank you!
Loyal customer
I’ve been a loyal customer for a few years now and during that time the customer service has remained excellent. I love how sparkly the colourful gemstones are and how there’s a range of colours to choose from. The quality is amazing and you can’t tell the rings apart when I wear them next to more expensive brands.
March 1, 2024
Unprompted review
Reply from Diamond Galore
Thank you so much!
Disappointed with customer service
Absolutely loved this bracelet my partner brought for my birthday in January, However it discoloured so the black came off the clovers onto my skin and it broke within a couple of weeks.
Customer service asked my partner to send pictures to which they agreed to replace but my partner is to pay postage for the replacement. Wrong in my opinion but he has and almost 3 weeks later and a few chase emails still not received the replacement very disappointing.
Not one for negative reviews but feel your service has been less than great and I am a birthday gift down
February 19, 2024
Unprompted review
Reply from Diamond Galore
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the inconvenience caused. It’s disappointing to know the bracelet didn’t meet your expectations and that our service fell short.
We apologise for the delay in resolving this matter and for any frustration caused by the postage policy. While we aim to process replacements as quickly as possible, it’s clear we didn’t meet our usual standards in this instance. We’re escalating your case immediately to ensure your replacement is sent out without further delay.
Please know we value your feedback and will use it to improve both our product quality and customer service. If you have any further concerns, don’t hesitate to reach out to us directly at info@diamondgalore.co.uk and we’ll do everything we can to make this right.
Thank you for bringing this to our attention.
I ordered a ring it is even better in…
I ordered a ring it is even better in person, I have received so many compliments!!!
I also order a bracelet as a gift for my cousin she loved it !!!
February 18, 2024
Unprompted review
Reply from Diamond Galore
Thank you so much ☺️
hugely disappointing
bracelet that would barely fit a 10yr old wrist and ear rings that were miniscule. Also the free gift for spending over 30 pounds not included and never arrived.
Frankly, they make Ratners look like Tiffanys, hugely disappointing.
Update 10/05/2024. Returned items by recorded delivery, signed for, but of course no refund made. So don't buy from them but if you do do not return the item or you will end up with no item and no refund, sell it on ebay instead for the few quid it is worth.
update: regarding the response below firstly, they are right, the bracelet is adjustable and would easily fit a 6 year old as well as a 10 year old; secondly the ear rings may be intentionally small and snug but my wife would have preferred 'fits normal human ear lobe'.
As expected, the 'customer service' is abysmal, emails and phones not answered. If I was a cynical person I would think that most of these 5 star reviews are fake.
February 6, 2024
Unprompted review
Reply from Diamond Galore
We're sorry to hear you're disappointed. It seems there might have been a misunderstanding. Our bracelets are designed to be adjustable for a perfect fit, and our "Huggies" earrings are intentionally small and snug. Regarding the free gift, it needs to be added to the basket during checkout. We'd love to sort this out for you. Please contact our customer service for assistance with your order and the free gift. Thank you for your feedback.
Poor customer service and product…
Poor customer service and product quality
My earings arrived damaged and i notified the company as soon as I opened the parcel. However, I didn't receive any reply. I messaged them again a few days later and a chat dried up again. I want to return the earings but i'm not getting anywhere.
Edit: after this review got published the company sent out a new pair of earings. They are ok, but the quality is quite poor.
January 13, 2024
Unprompted review
Reply from Diamond Galore
We're sorry for the initial communication issues and any inconvenience caused. The replacement earrings were dispatched before we saw your review, aiming to rectify the situation promptly. If you're still not satisfied with the quality, we understand and offer you the option to return them. Our priority is your satisfaction, so please reach out to our customer service for assistance with the return process. Thank you for your feedback.
Great quality and fast shipping
Great quality and fast shipping. Ordering again!
August 31, 2023
Unprompted review
Reply from Diamond Galore
Thank you so much for your positive review! We're thrilled to hear you were satisfied with the quality and speed of our shipping. Looking forward to serving you again soon!
Gorgeous jewellery and fab service x
January 3, 2024
Unprompted review
Reply from Diamond Galore
Thank you for your kind words! We're delighted to hear you loved the jewellery and were happy with our service. We look forward to providing you with more fabulous pieces in the future! ✨
Reply from Diamond Galore
Thank you for the positive feedback! We're thrilled you're happy with the quality and look forward to your next purchase with us.
Bought some diamond earrings and a ring…
Bought some diamond earrings and a ring for my fiance, the quality was very surprising considering the prices, she was chuffed! Although the ring didn’t come with a box, that would be nice!
December 28, 2023
Unprompted review
Reply from Diamond Galore
Thrilled to hear she loved the gifts! For future reference, ring boxes are available as an add-on. Thanks for your feedback!
The staff are amezing really nice
The staff are amezing really nice. Help alot and makes u smile and I love my ring,bracelete and ear studs.♥️
Thank you so much😍🥰😘
December 23, 2023
Unprompted review
Reply from Diamond Galore
So happy to hear you loved your experience and your new jewellery! Thanks for the love, and we can't wait to see you shop with us again. 💖
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