Dickinsons beds Reviews 147

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Total scam artists! We spent a lot of money on a new bed and it arrived after 8 weeks with multiple rips, a damaged frame and missing parts. Initially got an instant reply but once I sent picture... See more

Rated 1 out of 5 stars

Wish I had seen these reviews before ordering. Took taken payment for my order over 2 weeks ago and I've since received zero contact even after emailing on several occasions! Trying to get my money ba... See more

Rated 5 out of 5 stars

Fabulous bed, looks beautiful and is so comfortable. Delivery was on time and delivery guy phoned prior to delivery. Bed was very easy to assemble and took less than an hour. Make sure you can fit it... See more

Rated 5 out of 5 stars

We decided to buy two more beds after buying the Dickson’s Ambassador Windermere Crushed Velvet Bed Frame. We are very pleased with the purchase. The beds are very comfortable. Mattress is key here... See more

Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store

Written by the company

Since 2005 we’ve been manufacturing elegant designed divan beds and mattresses. For the Public & commercial sectors. We are a family business who have been working together all our lives to bring amazing products to the bedding sector.


Contact info

3.2

Average

TrustScore 3 out of 5

147 reviews

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Rated 5 out of 5 stars

Dickinsons Beds

Dickinsons Beds have been fantastic, there has been a hold up due to Covid-19 (understandable), however, I have been assured they are working the hardest to sort out the bed as soon as possible! Brilliant service, looking forward to the bed arriving in the next day or so!!! Thank you Tom for all your support and guidance.

February 8, 2021
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Reply from Dickinsons beds

Hi Joe & Collette, thanks very much for your kind words and also been very understanding, if you need anything else just call me as specified.

Best wishes

Tom
Director - Dickinsons Beds

Rated 5 out of 5 stars

I cannot believe there are only 40…

I cannot believe there are only 40 reviews! Absolutely brilliant and professional service from a company that deliver above and beyond expectations. We ordered one of the luxury wingback beds, I have to admit I thought it was a little expensive, which it isn’t when you actually see what you get. We have ordered other chesterfield beds which have been a little cheaper, but there is simply no comparison. Everything about each part of the bed is quality and you can tell when you try to get it all in your room of choice, it weighs a lot. The delivery team were fantastic, polite and very helpful and considerate when placing items. The bed we ordered was the Maddox Wingback in black and it looks fantastic, we went for the 3000 mattress and we are glad we did. I couldn’t recommend Dickinsons Beds highly enough. You get what you pay for and more, it is as simple as that. Thank you from the Peacock family.

January 30, 2021
Unprompted review
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Reply from Dickinsons beds

Hi Rich, we think you're a legend!! Thanks so much for the review.

All the best

Rated 5 out of 5 stars

Great service and super fast delivery

Great service and super fast delivery. Very responsive and helpful when any questions were raised. Overall super experience. Definitely would shop here again

January 22, 2021
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Reply from Dickinsons beds

Hey Llona thanks a lot for this review

Rated 5 out of 5 stars

Excellent service

Excellent service, the bed is absolutely stunning!!! Top quality!! I highly recommend this company.

January 21, 2021
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Reply from Dickinsons beds

Thank you Julie

Rated 5 out of 5 stars

Beautiful well priced beds and fantastic service!

I was looking for a velvet ottoman bed since last September 2020, and contacted a number of bed companies for samples which didn't arrive, despite me chasing them twice. One company did send some but the quality and colours weren't that good. I kept looking and eventually found several Dickinson Beds in Leeds. One of the staff members sent me samples within less than a week and the velvet was beautiful - such gorgeous colours and very lush fabric. I decided to order from Dickinson Beds as not only did they do what they said they'd do (send me samples quickly) but they were such a delight to deal with. I got a Black Friday deal on the bed and just before it was delivered, ordered a mattress as well. I chose the bed installation service and am glad I did - their team is very good and know what they are doing. They had my bed assembled within around 40 minutes and took all the packing with them. The bed is simply gorgeous! I cannot tell you how pleased I am with the choice. It's a teal velvet ottoman and I cannot believe how lovely it is. Really beautiful lush cotton velvet and so well made. The bed is solid and extremely comfortable. It looks so expensive and very stylish too! The best bit is all the storage space with the ottoman - I've managed to put all the things lying around the sides of my old sofa bed, plus more into the storage with some space left. I cannot recommend this company more highly. Well priced, well made products and fantastic customer service!!! I'd give them 6 stars if I could! Thank you!

January 20, 2021
Unprompted review
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Reply from Dickinsons beds

Hey Mona thanks so much for this :)

Rated 4 out of 5 stars

Didn’t wait long for delivery…

Didn’t wait long for delivery considering the busy time during COVID.
Good quality mattress and very good price 😃

January 15, 2021
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Reply from Dickinsons beds

Hey Jesse thanks for this, is there anything we could do to make this a 5 star review? if so please let us know.

Rated 5 out of 5 stars

Amazing service

Amazing service. Ordered during the Christmas Period and was here within 10 days

January 11, 2021
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Reply from Dickinsons beds

Thank you :0

Rated 2 out of 5 stars

Didnt receive the fabrics I paid for

Didnt receive the fabrics I paid for. But after waiting a while and email chasing got a refund. But I’ve ordered now my bed else where after that

January 9, 2021
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Reply from Dickinsons beds

Hi Lauren, the fabric samples are free on our website but we do charge for delivery and shipping costs. That's where the £5 came from.

As mentioned, we have had some stock issues with some fabrics over the xmas period and due to Covid-19.

We are sorry we couldn't get them to you as quick as you wanted, but with national lockdown and industries shutting down we really couldn't help it this time.

We did refund you your £5 delivery charge within 24 hours of you asking.

We would like to wish you the best with your new bed purchase and we hope it lives to your expectations.

Best Wishes

The Dickinsons Team

Rated 5 out of 5 stars

Genuine, fair review - Great company

So I want to provide a genuine fair review, I think people either lay it on too thick when complaining or don’t put enough when it’s good. You end up not trusting the good reviews, well despite having limited reviews I took the plunge with these and they are what they say on the tin. Ordered my bed it took a week or two longer due to Christmas period, but came well wrapped no marks, courier they used was a really friendly guy. Put together tonight in two hours (alone) it would be half the time with two people, and you can tell the parts and bed is great quality. Bought an King Size Ambassador bed with Ottoman and it looks and works brilliantly.

January 9, 2021
Rated 1 out of 5 stars

Item not received and no communication from Dicksons

I have paid for the samples (fabric swatches) over two weeks ago and haven’t had any communication from Dicksons and they haven’t replied to my email. On their website it says they work 7 days a week and super fast delivery which isn’t true!

December 28, 2020
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Reply from Dickinsons beds

Hi Farukh, sorry for the confusion but we don't charge for the samples we charge £5 for delivery which we can refund to you if required.

As stated in the email we sent to you, the fabric swatches are currently out of stock due to Covid and Xmas deliveries and we are working at a reduced rate as stated on the website until January the 1st 2021.

Please double check your email and spam mailbox for our correspondence.

As fabric swatches are Free we do try get them out to you as fast as possible but sometimes fabric stock does vary due to the new import regulations sanctioned by the government.

We will email you again today with a copy of the original email and would like to apologise for any lack of communication.

Best wishes

The Dickinsons Team

Rated 5 out of 5 stars

Excellent

Excellent. Love the Valentino Bed. There was a small problem with the headboard which was quickly replaced. Highly recommended

December 19, 2020
Rated 5 out of 5 stars

Well made Comfy bed.

Delivery driver made regular updates. Bed and mattress were well wrapped in a tough plastic cover. Assembly of the bed was very straightforward. Only tool you require is a spanner or a set of pliers to tighten 8 bolts. Instead of slats you were given two boards for the base. Bed and mattress were of a high quality. Very pleased.

December 19, 2020
Rated 5 out of 5 stars

Brilliant company

The bed was delivered early than expected, fantastic quality and worth every penny. The service of the delivery was fantastic, very helpful and polite. Also the communication between company and customers was fantastic they call to inform you what day they will arrive and an approximate time so you can know when to be home. Overall fantastic company an service will defiantly recommend to friends and family. Hopefully will purchase in the future.

December 19, 2020
Rated 5 out of 5 stars

Very happy

Very happy, bed arrived within 2 weeks of my order. Looks and feels lovely. Delivery guy was very pleasant and helpful. Bed was well packaged to prevent damage and looks good quality. When looking for a new bed I will definitely return here. Thank you.

December 17, 2020

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