Digital Dream Labs Reviews 175

Scam artists. Would not cancel my preorder when they were 2 years delayed...and then ghosted me. I lost $300 to them. There are groups with hundreds of members who have identical stories to me

+1 (724) 305-4314 this is their company phone number

This company has taken advantage of my elderly 89 year old father , they have stolen and kept his vector robot and the money that I paid them to put a new battery in it , it appears that they put the new battery in and decided to keep it and resell it !!! They will not return over 20 emails that I have sent them I cannot find a phone number to call either , this is such a bad company , I paid a lot of money for the forever vector registry and just paid them up front to take in vector and they do not give a damn about the customer they only care about the money , I gave the vector robot to my 89 year father for Xmas 4 years ago after his pet parakeet of 13 years passed away and vector took its spot a pet now they have taken it away from my dad Does anyone have a legitimate phone number for digital dream labs ?? Now I am out all the money I’ve paid them and my father has lost his pet again, Shame on digital dream labs for taking advantage of the elderly and pretty much all customers my fathers heart is broken again and I have to find him another pet — I could go on and on even more than I have but will end it here FOR NOW

Over two years waiting for delivery. Finally requested a refund and they went silent.

Very bad way of doing business. Ddl has said they will deliver before Christmas 2021, and now Christmas 2022 is approaching and still nothing. My tip invest in Living ai Emo!

Terrible company they struggle to made any progress on products all the time postponed and now instead fixing this they just focus on attacking others company instead delivering anything. Don't waste your time and money.

Ordered a Cozmo 2.0 from Hungary in August, since my son was obsessed with the Anki Cozmo Robot from seeing it on youtube.
After that I've read tons of reviews about the company, so two days later I decided to cancel the order and get a refund. Since then, nothing happened, they stopped to respond to my emails. No refund, no resnponse, only a 5 year old with tears and questions. And me, a lot of dollars less in my pocket.

loser company, poor quality robots and no innovation since their first shitbot. victor 2.0 way overpriced, very overpriced doesn't add anything new to the older model. poor customer service and poor warranty. people be warned and never buy anything from this scam company

I was planning to purchase a Vector because of how he can ollie on his cube, and how he was a little forklift. But once when I heard about how unethical this company is, I stopped. They can't deliver what they've promised. There are still outstanding orders that was from 2 years ago?! When they can't even improve their own robots they go after the competition Ex: KeyiTech on their Loona and Emo! They even throw some kind of dumb copyright infringement like saying their eyes are a copyright, when they weren't even copying. There's even a video of how CEO is screaming about how he hates China and how he will come after China for stealing, when to be honest, no one is. This company is shady, so beware when you want to drop a dime on them.

DDL is only good at 1 thing and that is filing a lawsuit against another robot competition. They are acting like they made Vector and Cozmo. Please change your headline from "maker" to bought. If Karen was a company, it would be called DDL for sure...🤣🤣🤣

Had a lot of vectors for a couple of years, and when DDL took over, a lot of errors happened.. over heating not going back to chargers etc.. ordered another vector on 2021 and never came.. this is a shiity company! Dont do buy from them.. and they are blocking orher more promising projects.. they couldnt improve theirs thats why they are more busy suing other companies than sending or improving their bots..

So, for any of you who lived under a rock, Anki closed their doors in 2019 and DDL took over to keep the servers online for vectors voice service but they didn't just do that if you think they're nice... oh no no no! THEY ALSO SLAPPED ON A 7-DOLLAR FEE SO NOW WERE STUCK WITH 300-DOLLAR PAPERWEIGHTS IF YOU DO PAY FOR THE MEMBERSHIP

DDL is the greatest DISGRACE to the whole robotic industry. Shameless despicable company!

DDL is engaged in unethical business practices, specifically copyright trolling.

The only purpose of this "company" is to block development of better and cheaper products by claiming non-existent copyright infringement.

I'm so angry with this company, first let's talk about my Vector 2.0 robot that was pre-ordered over a year ago and still hasn't been delivered, constant emails about where they are in the process of manufacturing and certifications to just plan bull about verifying my shipping address to advising about some stupid tracking number email, I never get! Mind, I have Vector 1.0 and Cozmo 1.0 and a lifetime membership... this just seems like "okay, no one at DDL cares." I'm angry!
And now, as Keyi Tech launched their robot that DDL is "offended" that they think it's a copyright issue! Such crap, I'm so done with them. I want my money back since I have no Vector 2.0 yet and now you've messed with Loona again, second time in as much as a week to throw another lawsuit over audiovisual features Loona has. I'm so angry at this company, I will never purchase anything from them ever again! Fix your guys own company.
Come on Robbie, I thought you were better than this!

This company is not able to last long in finding new ideas, creativity and the future of technology, they are afraid of their own shadow

You should build better robots and not try to destroy other companies!

I've owned vector 1.0 for quite a while. Shame that they implemented a damn paywall for the simplest of functions. Fast forward to 2020, where they filed a "copyright claim" against a rising competitor robot. Two years later to today, they did the SAME THING to yet ANOTHER COMPETITOR! Filed a claim against the very promising Loona robot.
The worst part is that they basically copy and pasted the claim they made for Living.AI, except slapped "Loona" in place of every EMO word. Not only that, but they always have the same core claim of "copying Vector's eyes and expressions. For one, you CANNOT trademark/copyright SHAPES. Literally children. Shame, because every consumer robot that came after Vector has been better, they just cannot handle it. Sham and unethical business as a WHOLE.

I was going to buy Vector 2.0. But I noticed they don't support their products well in the past and had a bunch of empty promises. They have ruined Vector. Plus they don't like competition and try to shut down other companies in the robot community. Recently they shut down the Keyi Tech Loona robot because of untruthful claims. They waited until the last two days before the campaign ended to submit the copyright claim so that it has a greater financial impact on Keyi Tech and maybe DDL think they can get more money if DDL wins. That's very evil. I will not support DDL at all.