After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more
Company replied
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See what reviewers are saying
Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more
Company replied
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more
Company replied
No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more
Company replied
Company details
Written by the company
Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!
Contact info
United Kingdom
- 01273 668831
- enquiries@dineclub.co.uk
- dineclub.co.uk
3.7
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The dine club app needs updating
The restaurant honoured the savings for us but told us they were no longer a part of the dine club. They were the third restaurant we called through the app. The first had closed permanently while the second told us they were not a member of the club
August 12, 2021
Unprompted review
Reply from Dine & Play
We’re really sorry to hear this Adé! Please reach out to us at enquiries@dineclub.co.uk and let us know where this experience happened. We would love to look into this for you.
Great food good service made a good…
Great food good service made a good saving with dine going again today
June 8, 2021
Unprompted review
Reply from Dine & Play
Hey David! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
Brilliant APP and got another year FREE
Brilliant APP and I've got another year free due to Lockdown. Well worth the money if you eat out and or get takeaways
April 4, 2021
Unprompted review
Reply from Dine & Play
Thanks so much for your feedback! We love our Dine app, super glad you do too James. Happy dining! 😊
Helpful admin and swift.
Had lost all information regarding my Dineclub card. Sent an email and got a helpful reply within an hour.
Thankyou.
November 4, 2020
Unprompted review
Reply from Dine & Play
Hi Elizabeth, thanks so much for taking the time to leave a review. We're always happy to help and are really glad you were pleased with the service you received! Happy dining :)
Great customer service
Great customer service, so helpful and very quick at resetting my password. I was back using the app in seconds. Thank you.
October 28, 2020
Unprompted review
Reply from Dine & Play
Thanks for the review Marie! We really appreciate hearing your feedback - we hope you continue to enjoy using your Dine membership :)
VERY HELPFUL ADMINISTRATION
VERY HELPFUL ADMINISTRATION. POLITE AND QUICK RESPONSE TO MY QUERIES THANKS
October 28, 2020
Unprompted review
Reply from Dine & Play
Hi Maureen, thanks so much for taking the time to leave a review. We're thrilled to hear you had a positive experience with our customer service team and you know where we are should you need a hand with anything else at all! Happy dining :)
I agree no where takes this card.
October 10, 2020
Unprompted review
Reply from Dine & Play
Hi Gill, we’re really sorry to hear that you feel this way. I can confirm that all Dine restaurants listed agree to honour the discount and to inform us should they wish to remove or amend their feature. Our records show that we have received your correspondence and your concerns are being investigated seriously. Thanks again for bringing this to our attention.
Great customer service
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to receive current membership information. Result, looking forward to our 50% off meal on Wednesday evening. Thank you Dine 😊
September 28, 2020
Unprompted review
Reply from Dine & Play
Hi Lynne, thanks so much for taking the time to leave a review! We're always more than happy to help and you know where we are if you need anything else. Happy dining :)
Reply from Dine & Play
Thanks for the review Kevin! We hope you continue to enjoy using your Dine card :)
DO NOT WASTE YOUR MONEY
DO NOT WASTE YOUR MONEY - they are CONNING us! For months I have continuously been telling them of numerous places that do not accept Dine cards but they have done NOTHING and still list them on their app!
September 23, 2020
Unprompted review
Reply from Dine & Play
Hi June, we’re really sorry to hear that you feel this way. It is a priority that we get to the bottom of this for you and I can confirm that we have received your email and have already started to investigate. Please check your inbox as we have sent you and email detailing our next steps. I would like to thank you for bringing this to our attention.
Dineclub list restaurants that do not…
Dineclub list restaurants that do not take their card and discount
September 18, 2020
Unprompted review
Reply from Dine & Play
Hi Gillian, we’re really sorry to hear that this was your experience with Dine on this occasion. We would love to be able to get to the bottom of this for you. Please could you send us an email to enquiries@dineclub.co.uk, including the names of the restaurants you are referring to and we would be more than happy to investigate.
Had an email extending my membership…
Had an email extending my membership for free! Emailed dineclub (who got back to me the same day) requesting a new membership card with the new renewal date. No problem was the reply will be in the post. Great customer service, great savings, what is not to like.
September 17, 2020
Unprompted review
Reply from Dine & Play
Hi Ian thanks for the review! We really appreciate your feedback - enjoy your savings :)
Great offers for use in thousands of places
Great offers for use in thousands of places.
September 7, 2020
Unprompted review
Reply from Dine & Play
Hi Adrian, thanks for the review! Pleased you're making the most of your membership :) happy dining!
Recently got a free trial membership…
Recently got a free trial membership for 2 months. Downloaded app and tried to book 2 Indian restaurants and 2 pubs whilst on holiday. All venues informed me that they no longer accept dine card yet are still listed on the app.
Tried several other venues and they were closed indefinitely.
Dine club is misleading customers by not keeping an up-to-date website with a list of restaurants that are open and will accept the card
September 6, 2020
Unprompted review
Reply from Dine & Play
Hi Sylvia, thanks for taking the time to bring this to our attention. We're really sorry about this. We rely on restaurants informing us when they no longer wish to participate and I can confirm that any restaurants that have been in touch to cancel, we have removed. Please could you send the names of the restaurants that you tried to redeem your Dine offer at to enquiries@dineclub.co.uk so that we can then get in touch with the restaurants in order to gain some clarity on the situation.
WORST COMPANY AS A RESTAURANT
I’m tired of this company, as a Restaurant never sing in with them or taste card. I signed with taste card in 2017 and start to realised we wont make any money giving 50% to our costumers, so I tried to get out 3 months later. Every time I called they told me I need it 3 months notice, I said ok, took me 1 year and many calls in tears to take us down from the website, then we discover we are in another 2 other taste card companies websites without our permission, one of them dine in and barclays club. I called and again 3 months notice, took me about another year and many many calls to be free from them, and today 2020 August I just google my restaurant and what a surprise we are offering 25% in dine in EVERY DAY not even Tuesday to Thursday like we sign in at the beginning with taste card. We lost a lot of money because of this company, because each time a customer show up we need it to honour the discount BECAUSE WE ARE IN DINE IN WEBSITE STILL.
Avoid as a Restaurant at all cost!!!!! Its terrible.
August 19, 2020
Unprompted review
Reply from Dine & Play
Hi L'assaggino, we're really sorry you feel this way! I feel you may be getting us confused with another company, as we've never had a 3 month notice period for cancellation. Furthermore, we'd never advertise a restaurant against their wishes as it does not benefit us in any way. We also appreciate that this is a particularly tough time for restaurants right now and would like to get this sorted out for you immediately, so please could you get in touch with our restaurant team at enquiries@dineclub.co.uk and they would be more than happy to help with anything you need.
Fantastic service and the problem with…
Fantastic service and the problem with updating my Dine card was so quickly resolved. Very happy bunny!
August 14, 2020
Unprompted review
Reply from Dine & Play
You're very welcome Gillian, pleased we could help!
great communication
great communication . a physical card was sent out promptly
August 3, 2020
Unprompted review
Reply from Dine & Play
Happy to help! You know where we are should you need anything else!
Lost paperwork and password
I mislaid all my Dine paperwork and password and spoke to “SOL” and with his efficient and friendly manner he sorted all my problems out. Well done.
July 29, 2020
Unprompted review
Reply from Dine & Play
Thanks Brian! You know where we are should you require any further assitance! Happy dining :)
Excellent service
Excellent service . Had query regarding card. Was sorted out in no time..well done all.
July 28, 2020
Unprompted review
Reply from Dine & Play
Thanks for the review Nancy! Enjoy using your Dine card :)
Really good service guys!!!
The great guys at dineclub gave me an extra 12 months extension to my membership but i had lost my card and could not remember my password either. But with no fuss and in really fast time they have sorted both these problems out for me. Just hope I can get out to eat out now. Cheers
July 17, 2020
Unprompted review
Reply from Dine & Play
Thanks for the review Peter, happy to help :)
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