After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more
Company replied
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See what reviewers are saying
Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more
Company replied
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more
Company replied
No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more
Company replied
Company details
Written by the company
Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!
Contact info
United Kingdom
- 01273 668831
- enquiries@dineclub.co.uk
- dineclub.co.uk
3.7
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The advisor I spoke with was very…
The advisor I spoke with was very polite and helpful, also my call was answered straight away I wasn’t sat waiting for ages.
October 29, 2021
Unprompted review
Reply from Dine & Play
Heya Suzanne. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Tayne
Tayne - customer advisor provided an excellent professional service.
October 29, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Andrew! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Tayne. Always here if you need us!
The man was so helpful and talk me through set up
The man was so helpful and talk me through the set up he was also so professional.I needed to down load app to my phone great guy
October 29, 2021
Unprompted review
Reply from Dine & Play
Heya Gary. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Ishtar Peterborough - NO DISCOUNT
Ishtar Lounge Peterborough DOES NOT accept this and IS NOT a member.
If you are planning to go there and expect 25% off, then you WILL be disappointed.
Please remove them from your list of participating restaurants so others are not conned.
October 29, 2021
Unprompted review
Reply from Dine & Play
Hi there, we are sorry that this was your experience with Dine on this occasion. It’s really important that we get to the bottom of this for you! Please get in touch with us at enquiries@dineclub.co.uk and supply us with the details. We will be happy to investigate this for you.
Login problems
I got in touch via email and Toby sorted out my login problems very quickly and provided a step by step procedure I had to follow. Thank you so much
October 28, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Anna! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Toby. Always here if you need us!
I telephoned and spoke to Lauren who…
I telephoned and spoke to Lauren who was helpful and assisted me.
October 28, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Janet! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Lauren. Always here if you need us.
Excellent customer service from Tayne
I had trouble setting up Dine, Tayne from customer se evict was excellent in putting this right. Thanks
October 27, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Michael! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Tayne. Always here if you need us.
A mistake by me was sorted in couple of minutes.
Had a problem signing in as a new member. It turns out that I had misspelled my email address. Sol was very helpful and sorted it within a couple of minutes for me. Very helpful and reassuring to have someone like Sol to discuss the problem with. He could not have done more to help. Thank you
October 27, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Derek! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Sol. Always here if you need us.
Reply from Dine & Play
Heya David. What lovely feedback! Thanks ever so much. Always here for you should you need us!
We love Loch Fyne and as ever did not…
We love Loch Fyne and as ever did not disapoint. The Dine app was easy to use and returned a cool 25% discount which made off peak dining so much more affordable. Super duper!
October 23, 2021
Unprompted review
Reply from Dine & Play
Hi there, Rebecca. Super happy to hear this! We hope you continue to enjoy those delicious discounts!
Fast response to my enquiry
Great that you have offered me a membership extension due to the impact of COVID
October 21, 2021
Unprompted review
Reply from Dine & Play
Hey Brian! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
Thanks for getting back to me
Thanks for getting back to me, looking forward to using it. I'm
October 21, 2021
Unprompted review
Reply from Dine & Play
Glad to hear you're looking forward to it Malcolm. Enjoy! 😊
There was some confusion on joining…
There was some confusion on joining through Boundless but it was resolved by Tayne without any hassle just hope we can find somewhere to use the card
October 21, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Mr Hearn! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Tayne. Always here if you need us.
Very help full and very polite.
October 21, 2021
Unprompted review
Reply from Dine & Play
Heya Brett. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Problems in registering for my…
I had problems in registering for my new account, completely my fault and a very friendly and polite agent called Tayne sorted it out for me without judgment of any kind. If this is an indication of Dine customer service, I'm really looking forward to the experience.
October 20, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review John! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Tayne. Always here if you need us.
My question was answered …
I had a problem with a restaurant recently, I needed advice from dine and a very helpful chap called ' Tayne ' dealt with my issue. It was a pleasure to speak with this lovely, polite member of dine
October 20, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Sharon! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Tayne. Always here if you need us.
Canceled my membership today as I don't…
Canceled my membership today as I don't use it. Got charged & £24.29 for a years membership which I didn't want. I spoke to a lovely guy called tayne who offered a full refund without any hesitation well done & thanks. Del.
October 20, 2021
Unprompted review
Reply from Dine & Play
Thanks for the fab review Del! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Tayne. Always here if you need us.
My name is Tanya Cuddy
My name is Tanya Cuddy. am owner of 3 different businesses(Steak House and Bar,,Soft Play for kids,Cafe and Burger Van) i tell you my view,idea is good but 25%-50% discount for food- mean i need to pay my customers.you to far from reality guys.
First what you need to change,- it owner choose a discount what he can give a customers and have some profit.( 5%,10%,15% and more if they would like too)People still save a money.Isnt it?
Second you need have a options to choose day of the week and time of the day.It help a business a spreding a customers throghu a busy time and busy days.You need to understend, We are owners,- your customers too,and you need think how help us ,what we are can help you are...Thank you for understending.But idea is good!!!
September 24, 2021
Unprompted review
Reply from Dine & Play
Hi Tanya!
We always appreciate feedback so thank you for this.
Our focus at Dine is always for it to benefit both our members and restaurants!
Certain days and times can be restricted by our partners so we always consider restaurants availability, with many of our venues requesting members call to book in advance.
With regard to offers, research shows consistency is very key in promotion hence our 3 core offers. Specific terms can be discussed to make the offering work for all parties.
We also want for each restaurant to have equal chance to be noticed by our members, so consistent offers helps with this too :)
Should you wish to provide any further feedback, we'll always be happy to discuss and consider. You can reach us at enquiries@dineclub.co.uk.
It's a con
No local restaurants accept this and the email they sent marketing free TRIBE offers such as 6 protein bars is clearly click bait as all the links in email just send you to a blank page!!!
September 1, 2021
Unprompted review
Reply from Dine & Play
We’re sorry to hear you feel this way, Simon. We work really hard to try and ensure our members have plenty to get their teeth sunk in too! If you have any restaurants in your local area you’d like to see featured with us please let us know. We love to hear our members recommendations!
In regards to the TRIBE offer you have mentioned we have a solution and we’re keen to get this fixed for you. Please get in touch with us at enquiries@dineclub.co.uk so we can assist ASAP.
Could do with more restuarants to be…
Could do with more restuarants to be added. Far too many of the same cuisine round our way. That being said, there are a couple of lovelylocal places near us where I have used my Dine card and got 25% off. Even got an additional 12 months completely free due to lockdown - nice gesture. Thank you
August 25, 2021
Unprompted review
Reply from Dine & Play
Hi there, Nina. Super happy to hear this! We hope you continue to enjoy those delicious discounts!
We work really hard to try and ensure our members have plenty to get their teeth sunk in too!
If you have any restaurants in your local area you’d love to see featured with us, please send us their information via enquiries@dineclub.co.uk, we love to hear members recommendations!
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