After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more
Company replied
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See what reviewers are saying
Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more
Company replied
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more
Company replied
No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more
Company replied
Company details
Written by the company
Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!
Contact info
United Kingdom
- 01273 668831
- enquiries@dineclub.co.uk
- dineclub.co.uk
3.7
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They have been very helpful in trying…
They have been very helpful in trying to sort a problem with Dine on a new android phone.
May 24, 2024
Unprompted review
Reply from Dine & Play
Hello Peter, thank you so much for your feedback! We are always here if you need any assistance. We hope you enjoy all those delicious discounts.
Innovative but there are trust issues
First the good, the website is good and the app seems fine. The PAYG model is a brilliant innovation and gives you the chance to try the card with minimum spend.
Now the issues - of three restuarants listed in my area, one closed down quite a while ago, another has changed its name years ago (and I would guess the new management have no idea about the discount) and another the site says it offers a discount (it does not say if it's 7 days a week or not) in one branch in the city but not another which seems odd. I've emailed them to ask if they accept it but had no reply yet.
I work in digital marketing myself and the number one thing my manager keeps saying over and over is we must build trust with customers. Having information on the site that isn't accurate will impact trust. I've seen the replies about partners not responding to requests to confirm that they still offer the discount - if they don't respond, take them off the site.
May 3, 2024
Unprompted review
Reply from Dine & Play
Hi Matt,
We are so sorry to hear that your recent experience has left you disappointed. We thank you for bringing this to our attention.
We take instances such as this seriously, and would like to look into this for you. Please could you provide us with further details of these restaurants via email at: enquiries@dineclub.co.uk
Once again thank you for your support and patience while we investigate this.
Great
Only used it once but took me to somewhere I won't have tried and it was great. Thank you.
March 27, 2024
Unprompted review
Reply from Dine & Play
Hey Pauline! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
Useless - App not available for up to date Android Phone!!!
I was sent an email saying Dine had extended my subscription by 12 months free. Tried to log-in on website but that's not an available option. Tried to download app to my phone (up to date Samsung) but Play tells me the Dine app is not available for my phone (despite being an android app/phone).
What is going on????? Surely Dine Club should be better than this?
January 14, 2024
Unprompted review
Reply from Dine & Play
Hi there,
So sorry for the error you encountered while attempting to use our app.
At Dine, we've recently rolled out an exciting update, enhancing the app and this latest update is compatible with Android 13 and above.
Please email us at enquiries@dineclub.co.uk and we'll do everything we can to make this right for you.
What a great app indeed
What a great app indeed. Very easy to use with some very good savings
January 12, 2024
Unprompted review
Reply from Dine & Play
Hi there Andy. Super happy to hear this! We hope you continue to enjoy those delicious discounts! :)
The Dine Team are always here to help
Dine membership are easy to use, I always get my cinema tickets through the Dine app, cheaper and better. Whenever I contacted them through email, the responses were quick and helpful. Dine membership was renewed for the last couple of years out of charge.
December 22, 2023
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to the team. We hope you continue to enjoy. Happy dining 😊
Great service and the best Indian food…
Great service and the best Indian food I have ever had chicken shaslick and honey Tika is unbelievable highly recommended take your own alcohol and no corcage charge the even give you glasses don't take my word for it go try it yourself you won't be disapointed
December 13, 2023
Unprompted review
Reply from Dine & Play
What a DELICIOUS review, Paul! Thank you. We’re really glad you had a fantastic meal using Dine! If you have a moment, we'd love to know which of our establishments you visited so we can pass on your lovely comments :)
First Class Service
Fast response and good advice / instructions, which fully answered my question.
December 18, 2023
Unprompted review
Reply from Dine & Play
Thanks for the wonderful review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to the team. Always here if you need us :)
The discount didn’t work
The discount didn’t work. Very limited choice in my area. When I did try to book somewhere I phoned the business beforehand to claim the discount and they were astonished that they were on the list and said they never had been or intended to be. Deleted the app, not worth the effort. Fortunately I’d had a free 6 months subscription.
October 18, 2023
Unprompted review
Reply from Dine & Play
Hi there, Janet.
We genuinely apologise for the disappointment you experienced, and we thank you for bringing this to our attention. Maintaining high standards is our priority, and we want to address your concerns promptly.
To ensure we thoroughly investigate and resolve this issue, we invite you to share the details of the refusal with us at enquiries@dineclub.co.uk.
Additionally, we are actively expanding our network of restaurants nationwide and would value your recommendations for establishments in your area. This will enable us to reach out and work towards making things right for you.
Your feedback is crucial, and we are committed to resolving this matter to your satisfaction. Thank you for your understanding and cooperation.
Great card to have
Great card to have. Have used it multiple times now to get discounts. Customer service were very helpful too when I had little problems with the app
November 13, 2023
Unprompted review
Reply from Dine & Play
Heya Olivia. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Dine in experience
Really enjoying this card, got it free through Sunlife insurance about 3 months ago and I’ve only used it twice so far but I got 15% off the bill at a restaurant near me and then a free drink with my meal when I travelled to see my sister up in Yorkshire.
November 11, 2023
Unprompted review
Reply from Dine & Play
Hey Leonie! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
used this card
used this card - works great, good discounts and freebies, important these days! would recommend
November 6, 2023
Unprompted review
Reply from Dine & Play
Great to hear this feedback! We’re always working to give our members the best possible Dine experience. Glad our app met your expectations.
Dine added a restaurant I mentioned.
October 20, 2023
Unprompted review
Reply from Dine & Play
Thanks so much for your feedback. We are constantly looking for ways to improve and were glad to hear it's benefiting our members! Happy dining! 😊
Really happy with the experience I have…
Really happy with the experience I have had with dine customer services the lady I spoke too was very polite and informative and helped with all my enquiries
October 19, 2023
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to the team. Always here if you need us.
Good app & discount
Great app, I have used it twice now since receiving membership back in August. Good discount, 25% off the bill! Highly recommend!
October 3, 2023
Unprompted review
Reply from Dine & Play
Hey! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
Ap is too old and doesnt work on modern phones
It says:- Ap isn't made for modern phones, only for older models.....and my phone is over 2 years old !!
October 3, 2023
Unprompted review
Reply from Dine & Play
So sorry about this, we're giving the Dine app a fresh new look, so you may not be able to download it just yet.
We're committed to ensuring all customers have the best user experience and we're sorry we have not met your expectations on this occasion.
Please email us at enquiries@dineclub.co.uk and we'll do everything we can to make this right for you.
The app isn't compatible with a <2 year…
The app isn't compatible with a <2 year old phone!
October 2, 2023
Unprompted review
Reply from Dine & Play
Hi Ken,
We're really sorry about this, we're in the process of giving the Dine app a fresh new look, so you may not be able to download it just yet. So sorry we have not met your expectations on this occasion.
Please email us at enquiries@dineclub.co.uk and we'll do everything we can to make this right for you and get you saving those discounts!
Easy restaurant discounts.
Ease of searching for restaurant, booking, and 241 offer deducted from the bill, no problem.
August 15, 2023
Unprompted review
Reply from Dine & Play
Hi Martyn, We're really glad you enjoyed a lovely meal through Dine! Thank you for your kind review :)
Never been a customer of this company
Never been a customer of this company, never heard of them and I have not signed up for this dine card, only heard from them on email today say they have given me an extra free 12 months membership, I am not a member and don’t know how they’ve got my email.
August 13, 2023
Unprompted review
Reply from Dine & Play
Hi Ruby,
Marketing emails would only be received by us if you have a membership to Dine.
Please get in touch at enquiries@dineclub.co.uk as we would be keen to look into this for you.
Disappointed
Disappointed, only two restaurants in our town listed. One closed two years ago and the other knew nothing of the scheme and they have run the restaurant for over two years. Must say have a lack of confidence in the scheme.
July 30, 2023
Unprompted review
Reply from Dine & Play
Hi Richard,
We’re really sorry to hear you had a disappointing experience.
The discount is set and agreed with the restaurant prior to them featuring, along with the terms and conditions and they also agree to contact should they wish to amend or cancel their promotion with us.
Please reach out to us via email at enquiries@dineclub.co.uk with the name of the restaurants. We will look to reach out to them to clarify their position.
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