After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more
Company replied
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See what reviewers are saying
Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more
Company replied
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more
Company replied
No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more
Company replied
Company details
Written by the company
Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!
Contact info
United Kingdom
- 01273 668831
- enquiries@dineclub.co.uk
- dineclub.co.uk
3.7
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Keep offering 12 months free
Keep offering 12 months free. Wish they would stop sending me emails. Just not interested and no obvious way to unsubscrie
July 21, 2023
Unprompted review
Reply from Dine & Play
We’re sorry to hear you feel this way! Please get in touch with us at enquiries@dineclub.co.uk so we can assist ASAP.
I don’t give 5 stars ⭐️ ⭐️⭐️⭐️⭐️ but this…
I don’t give 5 stars ⭐️ ⭐️⭐️⭐️⭐️ but this place was excellent! We used a Dine discount card & had a set meal for 2. The menu said there was a 12.5% service charge yet they didn’t add it to the bill, a first and I appreciate that as I despise places that do that. The lamb was tender as could be & the chicken fell off the bone. There was plenty for 2, starter was great & the follow ins were better! Inside was really interesting too, great decor & they offer Shisha for £30 as well. It’s ironic it’s right next to the poncified Ivy rip off restaurant, I’d choose this place over that any day.
July 10, 2023
Unprompted review
Reply from Dine & Play
What a DELICIOUS review, Adam! Thank you. We’re really glad you had a wonderful meal using Dine! :)
Lovely staff great food
June 14, 2023
Unprompted review
Reply from Dine & Play
Hi there. Super happy to hear this! We hope you continue to enjoy those delicious discounts! :)
Great customer service
5 Star service!
I tried to apply for a dine card online but kept having difficulty and an error message and after emailing this was quickly resolved by Mae.
She solved my problems and was very helpful and efficient. Thank you Mae!
May 31, 2023
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Mae. Always here if you need us.
Poor experience with the Dine App
Went to Al Pinos in Salisbury in October 2022, as planned after our Funfair visit, for dinner. We had mentioned the Dine App to them prior to having dinner, as per your rules & out of courtesy. They didn't seem to know what to do, but spoke to the manager who honoured the discount on our main meals (2-4-1). When we visited during the May bank holiday week 2023 (bearing in mind I had checked for any exclusions & there were none) they refused to honour the discount & said that last time they did it for someone else, Dine did not refund/remunerate them so they were going to ask to leave the scheme. We still ate here, as the food is delicious, but we are out of pocket, because Dine did not honour their part of the bargain. I would like reimbursement for the loss. It was not lots, but it's the principle of the matter.
May 1, 2023
Unprompted review
Reply from Dine & Play
Hi Lisa,
We’re really sorry to hear you had a disappointing experience.
To clarify, we do not reimburse the restaurant for the offer. The restaurant has the chance to be promoted, free of charge to our lovely members in return for honouring their discount.
The discount is set and agreed with the restaurant prior to them featuring, along with the terms and conditions and they also agree to contact should they wish to amend or cancel their promotion with us.
We can confirm we have no received contact from the restaurant regarding this.
Please reach out to us via email at enquiries@dineclub.co.uk.
Really helpful staff
Really helpful staff, every time I have a problem it is soon sorted
May 16, 2023
Unprompted review
Reply from Dine & Play
It’s always so nice to hear such lovely feedback from our members. Thank you, Dianne! We'll let the team know about your kind review :)
Admin support brilliant
Had problems renewing membership.
Contacted Dine by email and issue very quickly and efficiently resolved by Kelsey who talked me through every step.
May 1, 2023
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Kelsey. Always here if you need us.
Great support
Great support, I contacted customer service as I had a problem registering for Dine with a promo code and Kelsey was extremely helpful. It's all sorted now, and I can see there are so many discounts that I can't wait to take advantage of.
April 28, 2023
Unprompted review
Reply from Dine & Play
It’s always so nice to hear such lovely feedback from our members. Thank you, Kremi! We will let Kelsey know about your kind review.
SUPER EFFICIENT
I was having problems signing in with my password and so I wrote to Dine Club and a lovely lady named Kelsey got in touch really quickly and sorted the problem out for me immediately ❤️
April 27, 2023
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Kelsey. Always here if you need us.
Reply from Dine & Play
Oh no! That’s not what we like to hear, Paul. Please get in touch with us at enquiries@dineclub.co.uk so we can assist ASAP.
1st try! Place had never heard of you!
Just joined this morning My nearest place has never heard of you. The dolphin North Shields. Not a good start - Glad it was a free memberhip!!!
April 26, 2023
Unprompted review
Reply from Dine & Play
We’re sorry to hear you feel this way. We work really hard to try and ensure our members have plenty to get their teeth sunk in too! If you have any restaurants in your local area you’d love to see featured with us, please send us their information via enquiries@dineclub.co.uk, we love to hear members recommendations!
Contacted Dine over a password problem
Contacted Dine over a password problem. Mae responded and quickly and resolved problem. Keychain on phone did not save my password. All active now.
April 21, 2023
Unprompted review
Reply from Dine & Play
It’s always so nice to hear such lovely feedback from our members. Thank you, Clive! We will let Mae know about your kind review.
Problem resolved
Contacted Dine over password problem. Kelsey replied quickly and resolved problem. Great
April 14, 2023
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Kelsey. Always here if you need us.
Fantastic food- lovely authentic…
Fantastic food- lovely authentic Spanish feel. Had the 7 course taster menu and every course was delicious!
We will be back
March 30, 2023
Unprompted review
Reply from Dine & Play
Hi Maria,
We're glad you had a lovely meal through Dine. Thank you for your review!
Got this as part of another membership…
Got this as part of another membership I have. Good selection of places I can visit, booked with somewhere for this weekend. Happy with so far.
March 17, 2023
Unprompted review
Reply from Dine & Play
Hi there, Aaron. Super happy to hear this! We hope you continue to enjoy those delicious discounts!
We went to Revival in Cheltenham
We went to Revival in Cheltenham. I rang ahead as instructed but was told there's no need. When we arrived they had never heard of Dine. Eventually the owner was summoned. He said he had unsubscribed from Dine many years previously. He said he had repeatedly notified Dine but they continued not removing him from their App. Info.
March 22, 2023
Unprompted review
Reply from Dine & Play
Hi Nigel,
We're really sorry you've been left disappointed on this occasion! That's never what we want to hear!
We've looked into this our side and can see we have not received contact from this venue to cancel hence them still being featured.
At this stage we will look to reach out to them to clarify their position. We appreciate you bringing this matter to our attention.
Added me to their marketing emails even…
Added me to their marketing emails even though I have never heard of them. Prob a scam
March 7, 2023
Unprompted review
Reply from Dine & Play
Hi Peter,
Marketing emails would only be received by us if you have a membership to Dine.
Please get in touch at enquiries@dineclub.co.uk as we would be keen to look into this for you.
Beware, none of their advertised restaurants are available
My bank offered me a trial membership but - be warned! - it is worse than useless. High expectations are raised that up to 11 restaurants in my local area are offering tempting discounts. I have phoned around all of those - and find that only ONE is actually offering anything as advertised (and this is only a modest discount at off-peak hours).
Sp please don't waste your money paying for DINE membership. I am quickly cancelling mine now before they take my money on an automatic subscription soon. They really should update their website, and start to be honest about how very little they offer their members!
November 17, 2022
Unprompted review
Reply from Dine & Play
Hi there! We're disappointed to hear your expectations have not been met!
We want to clarify firstly that your offer includes no automatic upgrade. Whilst you may be offered to extend your time frame, we do not hold your payment details and as such, would not auto-enrol you into a membership.
We do our best to ensure our venues are up to date on our website and app. When signing up to Dine, all restaurants agree as part of the terms given to them to notify us of cancellation should they wish to withdraw their agreement. Should we not receive notification, the listing remains active.
We are sorry to hear about your experience. We did a lot of work this year on outreach to our venues to confirm their position with us and managed to speak to a lot of our restaurant partners. Sadly, we do find that from time to time, some staff members miss the briefing regarding our partnership and this can result in disappointment. Typically not to the level in which you have experienced.
In any instance in which you find that a restaurant is not honouring our discount, we're always happy to investigate! If you happen to have the details of those establishments, and wouldn't mind emailing them to us at enquiries@dineclub.co.uk, we'll look to attempt to reach out to these venues.
Excellent
I very much appreciated the care Danny Gilbert took to answer all my questions when I contacted Dine on 14th October. He ensured I had complete confidence in my current membership arrangements and entitlements. He was courteous and well informed at all points of our interaction and I would be grateful for this to be recognised by his line managers.
October 14, 2022
Unprompted review
Reply from Dine & Play
Thanks for the fab review! We pride ourselves on top notch customer service. We’ll be sure to pass your lovely feedback on to Danny. Always here if you need us.
Kelsey was excellent
Kelsey was excellent, thank you. They answered my query quickly, professionally and in a friendly manner. I was really pleased with the attitude and speed of response.
October 17, 2022
Unprompted review
Reply from Dine & Play
It’s always so nice to hear such lovely feedback from our members. Thank you, Louise! We will let Kelsey know about your kind review.
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