After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more
Company replied
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See what reviewers are saying
Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more
Company replied
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more
Company replied
No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more
Company replied
Company details
Written by the company
Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!
Contact info
United Kingdom
- 01273 668831
- enquiries@dineclub.co.uk
- dineclub.co.uk
3.7
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful customer service
Very helpful customer service. Tayne answered all my questions professionally. Thanks!
March 3, 2022
Unprompted review
Reply from Dine & Play
Hi Colin, Thank you for taking the time to review the service you received. Tayne will really appreciate your lovely comments 😊
Registering problems
Had trouble with registering this
Morning so rang helpline and spoke
To Emma. So efficient, had it all sorted
In 5 minutes. Brilliant
February 23, 2022
Unprompted review
Reply from Dine & Play
Heya Jan. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Spoke to Ella today to sort out my…
Spoke to Ella today to sort out my Boundless membership to Dine.
She certainly sorted me out very quickly and explained things clearly.
February 22, 2022
Unprompted review
Good phone response
Had some questions about the service and spoke to Tayne on the phone. He fully answered my questions in a very nice manner and simplified what I needed to know. Thanks.
February 21, 2022
Unprompted review
Reply from Dine & Play
What a DELICIOUS review, M.G! Thank you. We’re really glad Tayne was able to assist you.
Very helpful and friendly service
Very helpful and friendly service, sorted my query quickly. Very pleased.
February 14, 2022
Unprompted review
Reply from Dine & Play
Heya Geraldine. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Tayne was very helpful assisting us…
Tayne was very helpful assisting us with the app - sadly none of the restaurants we chose to call today were accepting the card but our local Loch Fyne still does so that will be our next lunch out
February 9, 2022
Unprompted review
Reply from Dine & Play
Hi there, Helen. We are sorry that this was your experience with Dine on this occasion. It’s really important that we get to the bottom of this for you. Please get in touch with us at enquiries@dineclub.co.uk and supply us with the details. We will be happy to investigate this for you. That being said, thank you for you lovely review and happy Dining!
Very happy .
I could not down load your app on my phone for some reason.So I contacted you and your adviser arranged for someone to contact me to arrange getting a card all went well very good service all round .Thankyou
Brian Wiley CM35EU
February 8, 2022
Unprompted review
Reply from Dine & Play
Hey Brian! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
Thanks Tayne managed to have a lovely…
Thanks Tayne managed to have a lovely meal with your assistance in resolving the app issue
Take care
February 4, 2022
Unprompted review
Reply from Dine & Play
Hi AF. Thank you for taking the time to review the service you received. Tayne will really appreciate your lovely comments 😊
Thank you Tayne
Thank you Tayne - Boundless rep suggested i call you to assist registration with 'DINE' - you talked me through the whole process on PC and then Mobile App. You were very patient and helpful. Many thanks. M.F.
January 25, 2022
Unprompted review
Reply from Dine & Play
Hi Michael. Thank you for taking the time to review the service you received. Tayne will really appreciate your lovely comments 😊
a big shout out …
Thank you Ella Busk for answering my query so clearly and efficiently.
January 6, 2022
Unprompted review
Reply from Dine & Play
It’s always so nice to hear such lovely feedback from our members. Thank you, Chrissie! We will let Ella know about your kind review.
Accessing my Dine membership…
I could not access my Dine membership but Tayne sorted out the problem really quickly. Thank you!
December 17, 2021
Unprompted review
Reply from Dine & Play
Hi Susan. Thank you for taking the time to review the service you received. Tayne will really appreciate your lovely comments 😊
Reply from Dine & Play
Hi there, Norma. Super happy to hear this! We hope you continue to enjoy those delicious discounts!
Reply from Dine & Play
Heya Chrissie. What lovely feedback! Thanks ever so much. Always here for you should you need us!
Truly Professional customer interface
Query with membership access was dealt with very efficiently and professionally. Helped me change a couple of parameters and ensured the system was working correctly - excellent service.
December 9, 2021
Unprompted review
Reply from Dine & Play
Hey Johnh! Thank you so much for your feedback, we really appreciate it. We hope you continue to enjoy. Happy dining 😊
Very Good Customer Service
Ella was very helpful in sorting out an issue with my account.
Very polite and sorted the problem quickly.
Highly recommended
November 30, 2021
Unprompted review
Reply from Dine & Play
Let’s all go and get 25% off dinner and drinks to celebrate! 😉 Thank you for your wonderful review, Gareth! We’ll be sure to pass your lovely comments on to Ella.
New membership through Boundless
I wished to activate my new membership through Boundless but the system wouldn't accept it as I had an existing membership which I thought had lapsed. Ella sorted out the problem so I'm now up and running with the new membership. Thanks Ella.
November 29, 2021
Unprompted review
Reply from Dine & Play
What a DELICIOUS review, Alan! Thank you. We’re really glad Ella was able to assist you.
New Dine membership application
After becoming a Dine Club Member I was unsure how I got proof of membership for the restaurants & Sol at Dine HQ was very helpful in explaining how it all worked & how to produce proof of my Dine membership. Well done Sol & thanks.
November 25, 2021
Unprompted review
Reply from Dine & Play
It’s always so nice to hear such lovely feedback from our members. Thank you, Wendy! We will let Sol know about your kind review.
New DINE membership
As I was unable to download the DINE app, Ella and Tayne sorted out my application satisfactorily. Ella could not take my payment due to the constraints of home working.
November 24, 2021
Unprompted review
Reply from Dine & Play
Hi Alison. Thank you for taking the time to review the service you received. Ella and Tayne will really appreciate your feedback. I hope we've managed to sort everything with the payment for you now 😊
I received an invite to join the Dine…
I received an invite to join the Dine Club through my Boundless magazine. As a older lady who lunches - it is a treat to be a member.
I spoke to Twayne - a member of the team- as my phone has not the facilities to download the app. He very patiently explained that a card would be sent to me as an alternative, and today I have received the said card. It was just lovely to talk to and correspond with a caring young gentleman
November 23, 2021
Unprompted review
Reply from Dine & Play
Let’s all go and get 25% off dinner and drinks to celebrate! 😉 Thank you for your wonderful review, Mrs Flannigan! We’ll be sure to pass your lovely comments on to Tayne.
Help to get started on Dineclub
Tayne was very patient and helpful with getting me signed up to use Dineclub.
November 23, 2021
Unprompted review
Reply from Dine & Play
Hi Stephen. Thank you for taking the time to review the service you received. Tayne will really appreciate your lovely comments 😊
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