After trying to use my membership several times, I’m appalled to see Dine & Play act so unprofessionally on social media by liking inappropriate videos. These videos are sexual, explicit and dis... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tucked away in a cozy corner, this restaurant has a charming ambiance that instantly makes you feel at home. The menu is extensive, making it hard to choose! I opted for the masala dosa, which was pe... See more
Company replied
I rang customer service as my app stated that my card had expired. Through my call I found out that my membership has been extended by a further year & I needed to log off & log back in again to recei... See more
Company replied
No company is perfect but the measure of a good company is how they respond when something goes wrong. My Dine club card had not turned up several weeks after I'd paid for it. I e-mailed customer se... See more
Company replied
Company details
Written by the company
Looking for great discounts on your ideal dining experience? Grab your friends, family or partner and get amazing restaurant discounts with Dine!
Contact info
United Kingdom
- 01273 668831
- enquiries@dineclub.co.uk
- dineclub.co.uk
3.7
Average
634 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to Sol who helped me get diner…
Spoke to Sol who helped me get diner card up and running in no time, very helpful guy!
November 22, 2021
Unprompted review
Reply from Dine & Play
Let’s all go and get 25% off dinner and drinks to celebrate! 😉 Thank you for your wonderful review, Neil! We’ll be sure to pass your lovely comments on to Sol.
very nice man called Tayn helped me log…
very nice man called Tayn helped me log in a few days ago. Great
November 19, 2021
Unprompted review
Reply from Dine & Play
What a delicious review, Freedy! Thank you. We’re really glad Tayne was able to assist you.
Password Enquiry
I am writing this review on behalf of my husband.
My husband was impressed with the prompt and efficient way in which his enquiry was dealt with this afternoon.
November 18, 2021
Unprompted review
Reply from Dine & Play
Thank you for reviewing our service. The team always appreciate hearing our members lovely comments.
Excellent customer service from the Dine team.
Twayne went to great lengths to solve my problem. He was very patient regarding my limited iphone skills during our phone consultation.
I have found the Dine team to be very customer friendly.
November 18, 2021
Unprompted review
Reply from Dine & Play
Hi Roger. Thank you for taking the time to review the service you received. Tayne will really appreciate your lovely comments 😊
Still hungry!
I've just phoned three local restaurants detailed on the app. Not one of them supports Dine anymore.
I think you need to update your details.
This app was free via Boundless but I would be very disappointed if I paid for the app.
November 17, 2021
Unprompted review
Reply from Dine & Play
Hi there, Mike. We are sorry that this was your experience with Dine on this occasion. It’s really important that we get to the bottom of this for you! Please get in touch with us at enquiries@dineclub.co.uk and supply us with the details. We will be happy to investigate this for you.
Helping me set up the app after I had entered incorrect details
I experienced difficulties in setting the app up; I had entered some of my details incorrectly. Toby reset my details after I’d emailed Dine. It was quickly resolved once I’d followed Toby’s instructions. His email was very helpful, polite and courteous with succinct directions which helped me to set up the app with no problems at all.
November 16, 2021
Unprompted review
Reply from Dine & Play
Hi Glyn. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Toby. We're always here for you should you need us!
Password
I had problems with my username and password.
This was resolved very easily by Toby.
Many thanks Toby.
November 16, 2021
Unprompted review
Reply from Dine & Play
Hi Michael. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Toby. We're always here for you should you need us!
Membership Quiery
I have spoken to Ella Busk on DINE club. she was very polite and knew her job well and she sorted my query to my satisfaction.
November 16, 2021
Unprompted review
Reply from Dine & Play
Hiya Vijay. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Ella. We're always here for you should you need us!
Great assistance.
Tayne was ver helpful in setting up access to my Dine card.
November 16, 2021
Unprompted review
Reply from Dine & Play
Hiya Vince What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Tayne. We're always here for you should you need us!
Good customer service
Good customer service ! Ella explained how to set up account and to use the app.
November 15, 2021
Unprompted review
Reply from Dine & Play
Hiya Gintare. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Ella. We're always here for you should you need us!
Many thanks to DINE customer services.
Many thanks to DINE customer services.
Initially unable to login account/display membership card details.
Both resolved very quickly.
Many thanks
November 12, 2021
Unprompted review
Reply from Dine & Play
Hey David! Thank you so much for your feedback, we really appreciate it. Happy dining 😊
Solving membership issue
I needed a physical card as I don't have a smart phone to confirm my membership in restaurants.I was treated with curtsey by Tayne who sorted my problem quickly and without fuss. Hopefully will soon be able to enjoy eating out while saving money as well
November 12, 2021
Unprompted review
Reply from Dine & Play
Hi Winston. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Tayne. Happy dining 😊
I had a great experience with Dine
I had a great experience with Dine. A very lovely man called Tayne helped show me around the App.
November 11, 2021
Unprompted review
Reply from Dine & Play
Hiya G.M. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Tayne. We're always here for you should you need us!
Good Service
Spoke to Ella, helpful & patient towards a 63 year old who is a bit of a dinosaur with regard to setting up such things. Carol H
November 10, 2021
Unprompted review
Reply from Dine & Play
Hiya Carol. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Ella. We're always here for you should you need us!
I had problems activating my Dine…
I had problems activating my Dine account and telephoned the help team. I spoke to Tayne Vaughan who was very pleasant and helped me to complete my registration and then talked me through how the app works.
Looking forward to using Dine in the future
November 9, 2021
Unprompted review
Reply from Dine & Play
Heya Wendy. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Tayne. Always here for you should you need us!
Password Issue
Signed up with with Dine today & was able to log into my account on my desk top but not my mobile - password issue. Got through quite quickly & spoke with Ella who easily sorted this out in terms that I could understand - guided me through the various steps. Ella was patient & clearly knowledgable with a sense of humour. Thank you
November 9, 2021
Unprompted review
Reply from Dine & Play
Hiya TC. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Ella. We're always here for you should you need us!
Dine Card use enquiry
The call was answered promptly and the question was answered completely by Tayne by taking me through the app.
November 9, 2021
Unprompted review
Reply from Dine & Play
Hiya Tony. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Tayne. We're always here for you should you need us!
I had a problem registering my account
I had a problem registering my account, but a phone call with Emma sorted the problem out very quickly! Great service.
November 8, 2021
Unprompted review
Reply from Dine & Play
Hey Les! Thank you so much for your feedback, we really appreciate it. Happy dining 😊
hopefully now I will receive my card…
hopefully now I will receive my card for the discount. TAYNE asked the right questions for which I now have to pay postage to receive the discount card which was not mentioned before either in the advert or on the phone'
November 8, 2021
Unprompted review
Reply from Dine & Play
Hi Elwyn! Glad to hear Tayne was able to resolve this for you It seems you had a digital only membership, which wouldn't usually include a physical card, but we are glad to hear one could be sorted for you so you can enjoy those yummy discounts. Thank you!
Thanku Toby for sorting my login…
Thanku Toby for sorting my login problems.
November 8, 2021
Unprompted review
Reply from Dine & Play
Hiya Rachel. What lovely feedback! Thanks ever so much. We'll be sure to pass this on to Toby. We're always here for you should you need us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.