Dino Decking Reviews 

5,338
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,465 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting its sturdiness and appealing appearance once installed. Many highlight the efficient and superfast delivery, often arriving quickly with helpful drivers who communicate well. Reviewers also commend the staff for their exceptional helpfulness and pleasant demeanor, making the ordering process smooth. However, some customers noted product inconsistencies, with items arriving damaged, having missing parts, or mismatched colors. A few others mentioned delivery issues, such as unhelpful drivers with placement or unloading, and broad windows or lack of prior notification.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers praising the quality, ease of assembly, and... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent and amazing... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness and pleasant... See more

Order

Customers consistently note positive experiences with order, highlighting the ease and simplicity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, prompt responses and lovely Morgan who made things happen. A delay in parts out of stock was explained to us and an apology , however, these things happen and credit to Dino for being u... See more

Rated 5 out of 5 stars

Communication was great, delivery quick and easy with driver calling 1hr before to give arrival time. All in all straight forward process from start to finish which is a joy these days. Product is unr... See more

Rated 5 out of 5 stars

Great purchase experience dealing with Shaun at DD followed by superb delivery and finally ease of assembling my 76 foot fence . The result looks absolutely brilliant and job was completed in just... See more

Rated 5 out of 5 stars

Dino’s customer service exceeded all expectations! Everyone I spoke to was helpful and nothing was too much trouble. From the initial enquiry, to next day delivery, even the delivery guy was lo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(5,338)

1,447 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Composite decking

A great sample package delivered quickly, and what looks like a great product, even offering to help with the design process

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

From the point of ordering to the…

From the point of ordering to the delivery. Everything was outstanding. Friendly and helpful people, and the delivery driver was stupendous in stacking 90 deck boards in my garage on a VERY hot day. The quality of the decking is simple fantastic and so nice underfoot. Highly recommend.

June 25, 2026
Rated 5 out of 5 stars

Dino’s customer service exceeded all…

Dino’s customer service exceeded all expectations!
Everyone I spoke to was helpful and nothing was too much trouble.
From the initial enquiry, to next day delivery, even the delivery guy was lovely.
We had a missing part and it was with us the next morning ! Julian kept me updated and even followed up to check it had arrived ok.
I would absolutely recommend them and use them again for future projects.
I can’t praise them enough.

July 2, 2026
Rated 5 out of 5 stars

Great customer care

After trying to place my order online, I couldn't get the delivery date to suit my needs. I emailed the company and, basically, a guy named Darren took over from there. He made sure my order was completed correctly and accommodated me with the delivery dates I was looking for. I was made to feel that my order was important to them, no matter how small or large that order might have been.

Thank you

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Garden Project

Project planning for a garden project next year and ordered the sample pack from Dino Decking. Thought it would be delivered weeks after I asked for it but no it took a couple of days. Samples for the decking were spot on and gave me an idea of what I wanted. Thanks to Dino Decking truly appreciated

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality boards

Excellent quality boards, great communication from the initial enquiry until delivery. They delivered within a few days and the two delivery guys were really helpful. Would definitely recommend this company and the product.

July 1, 2026
Rated 1 out of 5 stars

Awful company to deal with

They overestimated materials for my job and won't take it back unless I pay a huge amount to send it back to them and would only give a very small amount back, not a full refund. You would be better off using Travis Perkins, B&Q etc. because they are more user friendly and take back unwanted items.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

This is the 2 nd Order in 4 weeks

This is the 2 nd Order in 4 weeks . Product is amazing and next day delivery just superb .
Driver today , Hussain was so helpful and such an excellent person .Nothing was any trouble and so polite . First class

July 8, 2026
Unprompted review

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