Dior Deutschland Reviews 1,215

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

very bad, no extra gift even though it was stated in the order. I came to the website to purchase the original price just because of the gift. I could have gone to Douglas for a much cheaper price as... See more

Rated 1 out of 5 stars

I love Dior products but their website is the worst I've ever seen! I've been trying and trying to finish the purchase process, trying from different browsers, different times, everything possible, an... See more

Rated 1 out of 5 stars

Horrible service in Germany. Was not expected from Dior. First they wrote me in German while I mentioned I prefer English as a contact language. Then they wrote me an email calling me "rau" instead of... See more

Rated 5 out of 5 stars

Bought Dior product directly from their official website. The product is as good as described, well package and fast shipping. But terrible shopping experience when using mobile phone to shop with the... See more

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1.6

Bad

TrustScore 1.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

very bad

very bad, no extra gift even though it was stated in the order. I came to the website to purchase the original price just because of the gift. I could have gone to Douglas for a much cheaper price as everything is on sale.
Missing item as well. The customer service in Germany is exceptionally bad.

December 4, 2023
Unprompted review
Rated 1 out of 5 stars

I love Dior products but their website…

I love Dior products but their website is the worst I've ever seen! I've been trying and trying to finish the purchase process, trying from different browsers, different times, everything possible, and it is just not going. Tried to contact support multiple times - no response. For such a brand I expect you have enough money to pay for good Support & Engineering teams...

November 19, 2021
Unprompted review
Rated 1 out of 5 stars

Horrible, horrible

Horrible, horrible costume service and behavior. My sister bought a pair of Dior shoes and we noticed that the leather of shoes are damaged. The shoes even were once!
So my sister contacts the store. At the begging they didn't accept that the shoes weren't in a good condition. After a long discussion with the store manager she said :we will repair them and send them to Paris. One month later we wear back to the store to get the shoes back and the behavior of the store manager was super rude. She ask us to come out the store , went few steps away from the entry, gave us the the shoes and say bye.

September 21, 2021
Unprompted review
Rated 5 out of 5 stars

Good product, fast shipping

Bought Dior product directly from their official website. The product is as good as described, well package and fast shipping. But terrible shopping experience when using mobile phone to shop with them.

August 19, 2020
Unprompted review
Rated 1 out of 5 stars

Horrible service in Germany

Horrible service in Germany. Was not expected from Dior. First they wrote me in German while I mentioned I prefer English as a contact language. Then they wrote me an email calling me "rau" instead of "Frau". The parcel was not delivered withing the timeframe suggested in the online shop and the client support asked me suggested me to go to a parcel station with a code to pick my purchase on my own.

August 17, 2020
Unprompted review
Rated 5 out of 5 stars

I am very happy from my shopping…

I am very happy from my shopping experience at the Dior website. It was fast, clear and very professional. Much better experience than in the regular drogeries, where not all of Dior products are available. Highly recommend!

July 20, 2020
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, tracking the box worked well and the result: wrapped in a pretty bag with a postcard from Dior, very flattering! The product´s colour is better than expected, love it!

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing products. Prompt delivery. Received in great conditions. Never go wrong with Dior

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I liked the little extras, like the samples and the packaging. That's the reason why I didn't order from another beauty website.

May 20, 2020
Unprompted review

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