very bad, no extra gift even though it was stated in the order. I came to the website to purchase the original price just because of the gift. I could have gone to Douglas for a much cheaper price as... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love Dior products but their website is the worst I've ever seen! I've been trying and trying to finish the purchase process, trying from different browsers, different times, everything possible, an... See more
Horrible service in Germany. Was not expected from Dior. First they wrote me in German while I mentioned I prefer English as a contact language. Then they wrote me an email calling me "rau" instead of... See more
Bought Dior product directly from their official website. The product is as good as described, well package and fast shipping. But terrible shopping experience when using mobile phone to shop with the... See more
Company details
Information provided by various external sources
Dior offizielle Seite. Entdecken Sie das ganze Christian Dior Universum.
Contact info
Rotterdamer Strasse 40,, D-40474, Düsseldorf, Germany
- 069 2999 3999
- contact@dior.com
- dior.com/beauty/de_de
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very bad
very bad, no extra gift even though it was stated in the order. I came to the website to purchase the original price just because of the gift. I could have gone to Douglas for a much cheaper price as everything is on sale.
Missing item as well. The customer service in Germany is exceptionally bad.
Shame on you for supporting the…
Shame on you for supporting the apartheid occupying state of israel, animal cruelty, human rights violations, war crimes etc etc etc
I love Dior products but their website…
I love Dior products but their website is the worst I've ever seen! I've been trying and trying to finish the purchase process, trying from different browsers, different times, everything possible, and it is just not going. Tried to contact support multiple times - no response. For such a brand I expect you have enough money to pay for good Support & Engineering teams...
Horrible, horrible
Horrible, horrible costume service and behavior. My sister bought a pair of Dior shoes and we noticed that the leather of shoes are damaged. The shoes even were once!
So my sister contacts the store. At the begging they didn't accept that the shoes weren't in a good condition. After a long discussion with the store manager she said :we will repair them and send them to Paris. One month later we wear back to the store to get the shoes back and the behavior of the store manager was super rude. She ask us to come out the store , went few steps away from the entry, gave us the the shoes and say bye.
Very helpful
The packaging was nice and it was…
The packaging was nice and it was delivered on time according to my request. Thanks a lot!
Good product, fast shipping
Bought Dior product directly from their official website. The product is as good as described, well package and fast shipping. But terrible shopping experience when using mobile phone to shop with them.
Horrible service in Germany
Horrible service in Germany. Was not expected from Dior. First they wrote me in German while I mentioned I prefer English as a contact language. Then they wrote me an email calling me "rau" instead of "Frau". The parcel was not delivered withing the timeframe suggested in the online shop and the client support asked me suggested me to go to a parcel station with a code to pick my purchase on my own.
Within 3 days my order was delivered
Within 3 days my order was delivered. Very good. Just what I expect from a house of the stature of CD
I am very happy from my shopping…
I am very happy from my shopping experience at the Dior website. It was fast, clear and very professional. Much better experience than in the regular drogeries, where not all of Dior products are available. Highly recommend!
Everything fantastic!
Dior is first class
Great products, great service, great packaging and fast delivery. A true first class experience.
Easy ordering
Easy ordering, tracking the box worked well and the result: wrapped in a pretty bag with a postcard from Dior, very flattering! The product´s colour is better than expected, love it!
Amazing
Amazing products. Prompt delivery. Received in great conditions. Never go wrong with Dior
Love Dior
Love Dior , perfect products and presentation and the quality is top
Great service
Great service. I liked the little extras, like the samples and the packaging. That's the reason why I didn't order from another beauty website.
Just Dior.
Amazing, perfect, elegant and attention to detail. 𝒥𝓊𝓈𝓉 𝒟𝒾𝑜𝓇.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








