Direct Assurance Reviews 8,403

They refused to explain why they increased my premium because I asked the question in english.
The insurance is yet to start!

It is the worst insurance company that I have ever seen. In my case I have accident with my car which was not my fault and the company take my car for nearly one month and when I ask him give me the replacement car or rapier my car as soon as possible they refuse both. The issues which I facing is transportation in France cuz I live far away from the Urban and the big one is on 9th of April I have an appointment that’s more serious for me. Literally I do contact with costumer service after explain some of them are unpleasant, unprofessional so they cut of the line. Obviously I am disappointed with them.

This is the worst company I have ever dealt with. Very rude and unprofessional. When discussing my car insurance renewal in November 2024, they increased my premium by 70% at which time I made it clear that once they refused to provide a discount, I will not renew my home insurance with them. They made a note of it but now they are claiming I initiated my home insurance termination after the 20 days allowed period. How more unprofessional do you have to be?
Every time speaking to them is a pain. I have not lived in France long enough and do not speak the language, so I have to ask colleagues for help to translate. Disgusting and shame on you, Direct Assurance. Be aware!!

P.s Elodie, I sent an email to Trustpilot with information you requested but it bounced back. Can you please advise how I can contact you as I am not a French speaker and need someone to translate for me.

Writing this in English as it concerns expats.

The garage where I bought the can told me to use any insurance company except Direct Assurance. I quickly found out why. The documents I submitted where deemed non-conforming without any explanation given. They tried to call me up, but just hung up phone when realizing my French was not good enough to discuss any finer details. I communicated with them several times through email, but no reason was ever given as to what was wrong. The insurance was eventually cancelled, but of course not within the 14 day window so they could charge a termination fee. I submitted EXACTLY the same papers to my new company. No problem whatsoever. The garage was right, avoid Direct Assurance at all cost. Go with a proper company.

As the first anniversary of my declaration approaches it's a good moment to share my thoughts on direct assurance.
If I could mark them as zero I would. My roof was severely damaged by storm Ciaran in November 2023.
One year on I still have nothing. I have repeatedly contacted them for updates and I keep getting feeble excuses for the delay.
It's clear they want to do nothing and hope that I will go away. I no longer live in france but have had to keep a french bank account and telephone until this is resolved. This has cost over 200 euros so far. Will I be compensated for this?
There must be a more honest and efficient insurance company out there. Direct Assurance has to be the worst!

En litige depuis plus d´un an avec Direct Assurance, tout simplement parce que j´ai déménagé et demandé la résiliation du contrat que Direct Assurance continue de me prélever. Impossible d´avoir un service client efficace. 0 réponse à ma réclamation sur le site. Demandent des documents en guise de manoeuvre dilatoire. A fuir impérativement.

Modification après le commentaire de D.A.: me donnent un mail pour envoyer des documents, et voilà ce que je reçois:
Your message to service.consommateur.noreply @ directassurance.fr couldn't be delivered.
service.consommateur.noreply @ directassurance.fr only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
Donc en gros, envoyez moi des documents par mail que je ne lirai pas !

Modying a car insurance contract to add a second driver was extremely fast, a very quick call with direct assurance, then sending the driver license and accepting the new contract on the espace client were enough.

Totally satisfied client, thanks direct assurance !

Appalling claim service they do nothong. We are stuck in spain eaiting for oir car to be delivered to peutgeot service centre and still no information 30 hours later. Yhey can't even book our hotel as per my comprehensive cover and left us waiting all day. Still no service. Time to report the car stolen by the towing company. Worst service ever.

There is a big disynchronisation between its departments.
They way they behave is always unjust with "noreply" emails.

They gave me wrong guide, and at the end I send them back the DriveBox, they say that they dont receive it even though LaPoste had confirmed its arrival. And so they charge me for 150 euros more. Even though I have made so many phone calls trying to prevent it from happening.

I called also the responsable of client service, she even accussed for for not sending in the right delay without checking my proof from LaPoste that I sent them nearly a month ago. Then she promised that there will be a call to me in 24h. it's now 24h later, no call, no email. Every time I contact them, it ends up like this.

Really disappointed, struggle and angry for the last 6 months.

I tried to insure with this company. I could not complete it because my French is limited. I cancelled the policy but they refused to cancel it until I had provided them with (in French) my reasons and confirmation that I was insured. My agent provided details which they refused. Cancelled 1 week after I requested. Charged me two months and a further€3 for 23 days insurance. I will be taking it up with their CEO. As a honest person words fail me.

ATTENTION À DIRECT ASSURANCE QUI PREND DES DÉCISIONS INTERNES SANS AUCUNE EXPLICATION ET SANS MOYEN DE LES CONTACTER. TOUJOURS PRÉSENT POUR PERCEVOIR LES COTISATIONS ET ABSOLUMENT ABSENT QUAND ON A BESOIN D EXPLICATIONS ! FUYEZ assurance absolument ZÉRO !!! Injuste ! Voleurs !

The Direct Assurance agent I spoke to refused to understand my questions concerning the name of the insured person and actually laughed at me. Extremely poor and unprofessional customer service.

I received an offer for an auto insurance. When I uploaded the documentation for 5 years without damage, the conditions were suddenly changed. Now i should upload French documentation. When I asked why the statement from my current insurance company is not accepted, and where this is mentioned in the conditions, Direct Assurance answerred, "We cannot write all the conditions into the Policy"... Not trustworthy at all. Suddenly the yearly cost was doubled and a new contract was sent to me. When refusing to sign, I have to send a written letter to resign from a contract that they will not fulfull?!? Very strange customer support and company policy.
You only know your insurance company when you have a claim. I didn't even have a claim and they behave like this? I would be very surprised if they behave differently if you would have a claim.
I required my money back, but they claim that I have had the insurance a month and ask me to pay for this? They dont want to make the insurance, I have to resign and pay anyway. What a company. Stay away is my advise!

Worst customer service I experienced in a long time.

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